Forum Discussion

fox12's avatar
fox12
Junior
5 years ago
Solved

Plan reset, lost tokens.

Hi, need help please. Yesterday I had 24 tokens, and approx. 10gb of my plan with 8 days left in this period. This morning my plan has been reset to 100% the bonus has also been reset to 100%. And ...
  • Liz's avatar
    Liz
    5 years ago

    Hi fox12,

     

    Thank you again for your patience and cooperation. I've sent you tokens to make up for all this. Please don't hesitate to stop by the community again if you have any other concerns.

     

    Thanks,

    Liz

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor
5 years ago

Liz 

PM sent with more information...

Liz's avatar
Liz
Moderator
5 years ago

Got it C0RR0SIVE, thanks.

 

Hardware upgrades on our end appear to have a hand in this. Our engineers are looking into a solution to prevent this as they continue to upgrade, was well as resolve any currently affected accounts. 

 

I don't know when they will have a solution to restore tokens automatically, but if you are in need of your tokens sooner, fox12, please let me know. I can apply them after I check with engineering if it's ok to do so.

 

-Liz