I'd like to hear the call because I don't recall them stating it would be a 600 termination fee. In addition I they gave me the best services initially, which I still called and complained about within the first few weeks. I also was billed 92 dollars which was not discussed. It was more like 65 dollars
My Brother in law is an attorney. I'd like him to review the contract.
Companies should be honest and tell you that the service would cut on and off and that you shouldn't use a vpn, and that you can't watch videos without it freezing. Allow them on my property to install is a contract for excellent service.
Can you send me the recording because I dont' recall that the rep read all of these policies verbatim to me over the phone.
- The agent does inform the customer disclosures that full terms and conditions are available to read at legal.hughesnet.com.
- The agent discusses the data allowance during the pitch and final terms and conditions. There is also discussion about data when the agent and customer talk about streaming, when the agent discloses that they can expect up to 15 hours of standard definition streaming a month, and that the service would slow down when the allowance is reached.
- The 24 month agreement and ETF’s are disclosed during the final terms and conditions. There is no other discussion about the agreement on the call.
- The customer does not mention working from home or using a VPN on the call like she mentioned in her comment.
-The agent does read all final terms and conditions, including Voice disclosures to the customer at the end of the call. The only questions the customer has about the T&C’s are the monthly taxes and fees and if they could use their existing dish for the service, both of which the agent clarifies.