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Promised I would be happy very just like having Xfinity never told there was a two year contract.

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New Poster

Promised I would be happy very just like having Xfinity never told there was a two year contract.

This internet is a joke was told my grandkids would be able to play there Xbox 1 and play station 4 just to find out internet is to slow and useless , kids can't even watch you tube. This is a waste of my money. Data used up in the first 7 days if that and nobody even use it because it to slow. Very unhappy with the lies and service. If your looking for internet keep looking!!!!! I want out this never been told about contract. Paying for something and useless believe me.
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Accepted Solutions
Moderator
Moderator

Re: Promised I would be happy very just like having Xfinity never told there was a two year contr...

Good morning Pantojavdemetri, 

 

I'm glad you found the community, thank you for posting. I've gone ahead and moved this to the proper Account and Billing board. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results. Your patience and understanding are much appreciated.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

5 REPLIES 5
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Distinguished Professor IV

Re: Promised I would be happy very just like having Xfinity never told there was a two year contract

@Pantojavdemetri 

 

You should repost this in the "myAccount and Billing" section and ask for a sales call review in order to determine whether appropriate expectations were set by the sales rep.  What's determined in that review can affect your Early Termination Fee when cancelling the service.  The sales calls are normally available for review for at least three months.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Moderator
Moderator

Re: Promised I would be happy very just like having Xfinity never told there was a two year contr...

Good morning Pantojavdemetri, 

 

I'm glad you found the community, thank you for posting. I've gone ahead and moved this to the proper Account and Billing board. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results. Your patience and understanding are much appreciated.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

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New Poster

Re: Promised I would be very appy just like having Xfinity never told there was a two year contr...

Thank you for checking I do believe I was mislead and this internet is really bad. Paying for something that is worthless.
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New Poster

Re: Promised I would be happy very just like having Xfinity never told there was a two year contr...

Thank you for checking I do believe I was mislead and this internet is really bad. Paying for something that is worthless.
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Moderator
Moderator

Re: Promised I would be happy very just like having Xfinity never told there was a two year contr...

Good morning Pantojavdemetri, 

 

Thank you for your patience while your sales call was reviewed. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with the review details.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.