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Turtlehonu2's avatar
Turtlehonu2
New Poster
7 years ago

Question for those who have upgrade from Gen4 to Gen5 regarding data resets...

I upgraded over a month ago.....have called Hughes at least 10 times. Each time they tell me they show no upgrade. They "all" tell me they will take care of it. My data has not been restored and I'm still getting charged for the Gen4 (which is more). This is so ridiculous......I have wasted do much time on the phone with customer service people it's crazy! What does a person have to do to get a problem fixed? Hughes has now taken 81.00 out of my account which is just wrong!
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    Turtlehonu2

     

    I'm sure the reps on here will look into this for you.  

     

    They're on M-F from approximately 8AM to 5PM EST, though it can take them a day or two to reply.  

    • Turtlehonu2's avatar
      Turtlehonu2
      New Poster
      7 years ago
      Each and every person has said they will fix........called tonight AGAIN and was told no record of my upgrade. They ask the same thing over and over and there sorry just fix the **bleep** problem.
      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        7 years ago

        Turtlehonu2

         

        Please refrain from using foul language on this site.