I've had Hughesnet for over a month now and it has been so slow that streaming is impossible. I've contacted customer support numerous times to no avail. They have promised that I would get a call from engineering every time but never happens. As you can imagine this whole situation is extremely frustrating.
My system seems to have improved as of last night. At least I was able to actually stream video. I am confident that it won't last but at any rate it is working now. How do I get refunded for the period of time that my system was not working? I was promised unlimited data for the first 20 days which I didn't get as well as being billed for over 1 1/2 months of service that was unusable. From reading the posts on this site I am not optimistic about my chances of getting a refund. Is Hughesnet some kind of scam operation? How do they stay in business with such horrible customer service? You would think that they would be getting sued left and right.
You also contacted support here, and were given the steps to start the process of troubleshooting the issue.
Yes Gabe and I am following your instructions. I run a speed test every evening and will post the results in a few more days when I accumulate a good record of tests on TestMy. As I said in the above post I did have one evening when I could stream but only one and none since then. Speeds are fine in the daytime so I doubt there is a problem with my equipment. I wonder if there is simply not enough bandwith available at peak demand times to meet the needs of all the users.