Reduced Monthly Charge Ordered by Moderator Not Taking Affect?

[cybercycle1]

A month ago, Remy ordered a reduction in my monthly charge because of issues I am experiencing with my Gen 5 system.  I use automatice payment and my credit card was charged the usual amount instead of the reduced amount.  Please make the appropiate adjustment to future charges and apply a credit for this month's overcharge.  I am including a snapshot of the post from the support pages:

[Remy]

cybercycle1,

Thank you for posting! It seems you're right, the discount wasn't added as it should've. I'll go ahead and apply a credit for this month's charge, and I'll make sure the discount is added as it should be this time. Once it is completed and applied, I'll update you here!

Thanks

Remy

[cybercycle1]

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@Remy wrote:

cybercycle1,

Thank you for posting! It seems you're right, the discount wasn't added as it should've. I'll go ahead and apply a credit for this month's charge, and I'll make sure the discount is added as it should be this time. Once it is completed and applied, I'll update you here!

Thanks

Remy

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Thanks Remy....I appreciate your follow-up.

John

[Remy]

cybercycle1,

I checked just a moment ago to make sure, but it seems like the discount has been applied! We appreciate your patience!

Thanks,

Remy

[cybercycle1]

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@Remy wrote:

cybercycle1,

I checked just a moment ago to make sure, but it seems like the discount has been applied! We appreciate your patience!

Thanks,

Remy

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Thanks for the confirmation, Remy.  Based on the original arrangement, I will assume the discount will be applied for the next 5 months?

John

[Remy · Accepted solution]

cybercycle1,

That's correct! A discount for the next 5 months was applied, and I had already previously added the 20 dollar credit for this past month.

Thanks,

Remy