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About cybercycle1
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| Date Last Visited |
04-26-2023
03:05 PM
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03-29-2023
09:56 AM
1 Kudo
After 15 years, I will be leaving HughesNet at the end of April. I want to say THANK YOU to Liz who has been relentless in resolving issues with the various HN systems I've had over those years...starting with my first HN9000. I don't want to forget to thank those HN customers who have volunteered with helpful advise. I wish you all the best!
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Data Management
07-01-2022
09:15 AM
Well....I guess they missed my account. I hope they can get this fixed.
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07-01-2022
07:47 AM
I am on the Gen5 50GB plan, but today (July 1st) when the usage status would usually show I am starting the month with 50GB's, it now shows my plan is 45GB. Why was my plan changed or is this an error?
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Data Management
12-16-2021
09:07 AM
@maratsade wrote: I didn't know anything was happening until you and cybercycle mentioned it. Things seem to be working fine right now (knock on wood). Not sure what causes what we're seeing, but I hope whatever it is, it gets fixed soon. 🙂 EDIT: looks like reps are in our midst. The threads have been merged. 🙂 Note: things are not working here yet.
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12-16-2021
09:04 AM
@maratsade wrote: Thank you. Beam 68 here, and I asked because I thought maybe it was a beam thing, but it appears to be more widespread than that. I agree....it seems to be wide spread. I'm guessing it might be a recent HN program download that may have caused the issue.
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12-16-2021
08:22 AM
1 Kudo
@maratsade wrote: Someone else is reporting the same thing, so it may be a widespread issue. EDIT: I see it too. I see that others have reported this issue. I had a similar issue in January and Liz was able to address it.
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12-16-2021
08:09 AM
When investigating my slow web speed, I found that Web Acceleration (WA) is "Not Supported" on my Gen5 system. I have reverted to using my cell phone to connect to the web. I checked the WA settings and found it is set to enabled. There is apparently nothing more I can do on my end and will need to have HN reset my WA to "Supported".
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Performance
09-27-2021
03:16 PM
@Remy wrote: cybercycle, I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them! Thanks, Remy I just noticed that my usage meter was corrected and my token balance is now accurate. Looks like your engineers were successful in solving the problem,
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09-24-2021
12:29 PM
@Remy wrote: cybercycle, I've gone ahead and had this escalated to our engineers so they can take a look into the issue. I'll provide you with updates as soon as I get them! Thanks, Remy Thanks, I appreciate it!
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09-23-2021
05:57 PM
2 Kudos
@GabeU wrote: Though I have no idea if the cause is related, a similar thing happened to another person a couple of weeks ago... https://community.hughesnet.com/t5/myAccount-and-Billing/Token-Prepaid-5-GB-9-Available-quot/m-p/134785/highlight/true#M9981 Thanks for the reference, Gabe. Hopefully the Moderators will be able to use that information to resolve my issue and to also address what might be a systemic problem with their system.
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09-23-2021
05:22 PM
My System Control Center which has always been accurate. I've attached a snap shot of the meter.
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09-23-2021
05:05 PM
This morning I noticed that my tokens disappeared (can't remember how many I had). My available remaining service plan data increased to nearly 100% of my monthly service plan allocation. Note, I did NOT initiate "cashing in" my tokens. I'm not sure what caused this issue. HughesNet...Please review and reinstate my tokens. Thanks.
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Data Management
01-29-2021
11:33 AM
@Remy wrote: cybercycle1, I checked just a moment ago to make sure, but it seems like the discount has been applied! We appreciate your patience! Thanks, Remy Thanks for the confirmation, Remy. Based on the original arrangement, I will assume the discount will be applied for the next 5 months? John
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01-28-2021
01:17 PM
@Remy wrote: cybercycle1, Thank you for posting! It seems you're right, the discount wasn't added as it should've. I'll go ahead and apply a credit for this month's charge, and I'll make sure the discount is added as it should be this time. Once it is completed and applied, I'll update you here! Thanks Remy Thanks Remy....I appreciate your follow-up. John
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01-28-2021
09:56 AM
A month ago, Remy ordered a reduction in my monthly charge because of issues I am experiencing with my Gen 5 system. I use automatice payment and my credit card was charged the usual amount instead of the reduced amount. Please make the appropiate adjustment to future charges and apply a credit for this month's overcharge. I am including a snapshot of the post from the support pages:
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01-08-2021
11:33 AM
@Liz wrote: Good morning cybercycle1, Thanks for posting, I just ran diagnostics on your site and I see it's currently online with no red flags. I see one device connected via LAN and no wifi devices connected. Is the LAN connected device able to use the internet? -Liz Hi Liz....I had tried to make my initial posting here with a direct connection to the Gen 5 modem, but the service was so degraded that I had to switch to my cell service via a hot spot. I am now posting while directly connected to Gen 5 modem and find that web acceleration is now up. The LAN connection works, too. All I can say is that you have the "magic touch" as usual. All seems well here now....Thanks and Happy New Year!
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01-08-2021
10:49 AM
I am on Gen 5 and am experiencing a State Code 30.1.1 (Web Acceleration in backoff state). I have good signal strength at 111, removed any snow from the dish and rebooted the modem. System status page shows Web Acceleration is "Down". Can I assume this is being addressed? IP Gateway: IPGW - J2NOR081HNSIGW1305 At this point, I do not useable WiFi.
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Performance
07-15-2020
05:59 PM
@Remy wrote: cybercycle, Everything seems to be back up now, which is good to see! I also do see an Apple Watch that has been connected and disconnected a few times within the past 24 hours, which may have brought about the 14.1.3 state code. Is everything running better? Thanks, Remy Yes, Remy....everything is running fine now. I'm still a bit puzzled about losing Wi-Fi when my configuration and devices have not changed for many months. Having been with HughesNet for about 12 years (had the NEW HN9000 back then), I can appreciate the effort it takes to troubleshoot satellite based ISP's. Thanks for your help and let me run for another 24 hours before closing the ticket. Regards, John
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07-15-2020
04:56 PM
@Remy wrote: cybercycle, Thank you for reaching out! I was able to look into your account a bit further to see if I could find anything specific going on. To start, it seems we don't have communication with the modem currently. If this isn't intentional, please try to get a current state code for me if you can! I'm also going to concur with everything Mark said, as the 30.1.1 can just be a result of regular processes of the your system attempting to connect to a Web Acceleration server. The 14.1.3 normally indicates a device is connecting and disconnecting often. Do you have any other devices outside of the computer? A phone, TV, or any smart devices? Thanks, Remy Hi Remy, First....I did not disconnect the modem and not sure why you could not connect. Also, I do not have any other devices connected to the modem...just my laptop. Is it possible that the modem itself is 14.1.3 state? In any case, my current state is 0.0.0 Hope this helps.
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07-15-2020
01:51 PM
On Monday. I lost internet and power cycled my Gen5 modem. After long period to re-cycle, a program update eventually was "triggered" and during the update there was a state code"14.1.3 -- A device connectivity issue is detected". That code keeps popping up, but it apparently has not taken the internet back down. I was up and running until today. Now this morning, I had another sudden "net down" this morning. Within about an hour my state code switched from 0.0.0 to 12.7.1 (transmit problem) and 30.1.1 (web acceleration in back off state) and that kept repeating. Eventually, web acceleration went down for a period. In the midst of all that, another software download was triggered (had another software download Monday). Note, I checked all cables inside and outside (including at the radio and the ground)...all connections appeared fine. This afternoon, I intermitently get state code 14.1.3 but the only device connected is my laptop which passes on hardware diagnostics. Not sure if HugesNet had maintenance or other system issues this morning which would cause any part of this problem? Also, there are no weather issues to report in my part of Tennessee. At the moment my state code is 0.0.0. Any HughesNet activity that may have caused this issue?
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Performance
07-07-2019
08:56 AM
1 Kudo
@C0RR0SIVE wrote: Do you have any statecodes showing up when you visit http://www.systemcontrolcenter.com/#!/home/status on your computer? If so, care to list them. The pages associated with the control center are all blank. Hold on....the system just came back up. Note the IP Gateway is J2NOR081HNSIGW0107. The state code showing is 0.0.0 and the satellite is EchoStar-19-NAD. Not sure if that has changed since the last time I checked it. In any case, I'm up and running again.
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07-07-2019
07:58 AM
No service this morning. I'm located in Middle Tennessee on a Gen5 system. Already tried cycling the modem and all lights are on. There are no weather issues, so assume there is a problem down line at HughesNet. That's it for now.
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Performance
01-04-2019
03:31 PM
3 Kudos
@Jay wrote: I'm happy to help! Please let me know if you experience any issues with the new modem. -Jay An update: I received the new modem today and quickly had it installed. It restored my service, Jay. I couldn't ask for a better response from the HughesNet support team...Thanks!
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01-03-2019
01:45 PM
@Jay wrote: Hello cybercycle1, It does look like you could use a new modem. I have scheduled one to be shipped out to you! -Jay Thanks, Jay. I really appreciate it.
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01-03-2019
10:53 AM
Lost internet connectivity about 10 p.m. last night. Even though I had rain in the area last night, there was NO power outage. When I checked the modem, all the lights were out, so I unplugged the unit for a minute and plugged it back in. I can only get the power and WiFi lights. System, Receive, LAN and transmit lights stay off. (note: I did NOT push the WPS button.) Also, I cannot reach the "System Control Center". If there is nothing more to try, then I suspect the modem may be the issue?
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Performance
03-05-2018
06:31 PM
Yep...seeing the same crashes of the Status Meter 6.7.0.0 on my Mac (OS ver. 10.12.6) after power outages....and that's been a frequent occurance with all the storms in my part of the mid-south. Status meter app still initializes, but cannot connect to the modem. Like you, I'll wait for the next version of the meter.
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10-01-2017
08:55 PM
@GabeU wrote: @cybercycle1 You're welcome. Glad it's back up and running. It looks like they have a smaller line that is going to hit them in a little bit, so it might go down temporarily again, but hopefully not. Thanks for the "heads-up". If it goes down again, I'll give it some time for the storm to pass. My cell phone hotspot is a useful backup.
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10-01-2017
08:44 PM
1 Kudo
Thanks GabeU, that is probably what is going on as the system went active just now. Even signal strength is at 123!
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10-01-2017
08:29 PM
It appears HughesNet may be down on beam 81. Went down within the last 60 minutes. No weather issues here and signal strength on my Gen5 system was running about 109 at the time. Anybody else having an issue?
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Performance
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