cybercycle1
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Joined 8 years ago
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It's My Turn To Say Goodbye
After 15 years, I will be leaving HughesNet at the end of April. I want to say THANK YOU to Liz who has been relentless in resolving issues with the various HN systems I've had over those years...starting with my first HN9000. I don't want to forget to thank those HN customers who have volunteered with helpful advise. I wish you all the best!Solved3.2KViews1like3CommentsRe: Web Acceleration Not Supported
maratsadewrote: I didn't know anything was happening until you and cybercycle mentioned it. Things seem to be working fine right now (knock on wood). Not sure what causes what we're seeing, but I hope whatever it is, it gets fixed soon. :) EDIT: looks like reps are in our midst. The threads have been merged. :) Note: things are not working here yet.9.3KViews0likes5CommentsRe: Web Acceleration Not Supported
maratsadewrote: Thank you. Beam 68 here, and I asked because I thought maybe it was a beam thing, but it appears to be more widespread than that. I agree....it seems to be wide spread. I'm guessing it might be a recent HN program download that may have caused the issue.8.2KViews0likes1CommentWeb Acceleration Not Supported
When investigating my slow web speed, I found that Web Acceleration (WA) is "Not Supported" on my Gen5 system. I have reverted to using my cell phone to connect to the web. I checked the WA settings and found it is set to enabled. There is apparently nothing more I can do on my end and will need to have HN reset my WA to "Supported".Solved8.2KViews0likes15CommentsRe: Tokens Disappeared
Remywrote: cybercycle, I've gone ahead and had this escalated to our engineers so they can take a look into the issue.I'll provide you with updates as soon as I get them! Thanks, Remy I just noticed that my usage meter was corrected and my token balance is now accurate. Looks like your engineers were successful in solving the problem,6.2KViews0likes1Comment
