Forum Discussion
Sales Call Review
we recently agreed to sign an agreement with Hughesnet after speaking with several salespeople and reading the webpages such as this one below on this page. https://www.hughesnet.com/about/hughes...
sunny day, no clouds, I suggest you have one of the technicians use BirDog, I cant run test now.
But the issues your having show you that there is a site problem..
Have a tech use BirDog.
First, as you'll note, Damian mentioned your gateway when referring to the weather. Bad weather at your gateway can affect your service just like weather at your own location. When the weather is clear, Damian (or any other rep here) will be able to remotely see if your dish is out of alignment and whether a tech visit will be needed.
Secondly, BirdDog was a customer, not a HughesNet employee. He's no longer a HughesNet customer and no longer posts on this Community.
he said and I quote "This could be due to the fact that both your site location and Gateway location are experiencing heavy cloud coverage at the moment. This can interfere with the signal and our remote tools as well. "
Both, my site was good, sunny clear skies, so that variable is out of the question.
I bet if you would tell me where the Gateway is, It had clear skies too. I would bet you money. And I would check it! Instead of just saying a possible cloud cover!
When I said have a technician use "BirDog" I am talking about a tool that runs around 750 to 1200 dollars.
http://www.birdog.tv/default.aspx?page=12
https://www.amazon.com/Birdog-USB-Plus-Satellite-Compatible/dp/B001IX00XU
Instead of everyone trying to Bully me, or take up for each other, or talk down to me, why not look at the real problem, which is most likely a misaligned dish. This is why I called originally, but instead of fixing the issue they gave us more tokens, then said too bad, look t the agreement, not try to really help. But taking up for all their other coworkers whether they are correct or not, right or wrong.
AND look into the fact the sales rep and the webpages state that I was going to get around 1 to 3 MBPS after my data was out. But now I am told no that not true!
Now within minutes one of you is going to come back to give some illogical explanation for whatever, in an attempt to say the problem is something else.
I believe if Hughes net sends a knowledgable technician who is not lazy and will climb to the dish, run diagnostics or maybe use a meter like BirDog they will surely find my dish is out of alignment.
I wasn't referring to your home location, but your gateway. I assumed my reply made that evident. And I have no idea where your gateway is.
And I'm sure that the rep and/or tech will use whatever equipment and software is applicable. They've been doing this for a little while, so they have what they need.
I'm not going to argue with you, nor bother to further try to help you, as you evidently already know better than everyone else. Good luck with that, and good luck to you.
Bird dog meters do not work on Hughesnet systens for pointing a dish. Superbuddy does make one.. But they are not has acurate has or own meters. The rep can tell from running there tests if the dish is out of alignment.. It is called a OVT. Test And I am sure they have already run that for you.. That is why they need you to do tthese tests..
ok, they have not used a meter at my house.,
At least we are getting somewhere. Someone at least knows the correct meter to use, now if we can get a tech to my house to use the OVT, my issues would be resolved.
Oh and guess what else instead of arguing with the customer, you make the customer happy because they get the service they were promised.
Still no word on the sales call where i was told I would get 1 to 3 mbps when my data was used, you're sidestepping around that elephant in the room.
