Forum Discussion
Sales Gal was dishonest
Hello,
Thank you for waiting. We did not have a snow day yesterday since the snow didn't start until late morning. It did, however, take me almost 3 hours to get home (usually ~30mins) so that was not so great.
Regarding the sales call, I did listen to it and have a summary below:
The beginning of the call is where we will always do our best to determine what package will work for you. When the caller was asked if they are heavy or average users, they seemed unsure, so clarified the devices in the home.
"Our TV goes through Dish Network and we have 2 computers, 2 phones and I think that's it.. oh well, and the PlayStation." There is no mention of or discussion about cameras, nor the use of Hoppers.
The 20GB plan is recommended by the sales agent. The plan is presented as "twenty gigabytes", not "gee bee" to distinguish the fact that it is data and not any other terminology.Towards the end of the call, before completing the order, the agent provides information about what to expect during the installation, that usage is subject to our fair access policy, speeds and uninterrupted use are not guaranteed and that more information can be found at legal.hughesnet.com.
Because of these results, we will not be able to waive the termination fee.
Thank you.
Amanda
Disgusted wrote:
But that's cool. I will wait for Amanda's response because when you keep replying to questions that are tagged for Amanda I have to weed thru these. But you thoughts were appreciated. 😎
The message tags are for categorizing and search purposes. If your question is for a specific person, a name and comma, like with the opening of a personal letter, will do the trick.
GabeU, there's also the fact that this is a customer-to-customer site, so this is what we do, we answer questions, and the mods, including Amanda, typically let us answer other customer's questions and don't intervene unless it's something we cannot answer.
The message tags are for categorizing and search purposes. If your question is for a specific person, a name and comma, like with the opening of a personal letter, will do the trick.
Bless your heart. I was communicating with Gabe there, not you. You sit tight and wait for Amanda now.
wrote:
Such is life.. But I still choose to communicate with Amanda.Hello,
Thank you for waiting. We did not have a snow day yesterday since the snow didn't start until late morning. It did, however, take me almost 3 hours to get home (usually ~30mins) so that was not so great.
Regarding the sales call, I did listen to it and have a summary below:
The beginning of the call is where we will always do our best to determine what package will work for you. When the caller was asked if they are heavy or average users, they seemed unsure, so clarified the devices in the home.
"Our TV goes through Dish Network and we have 2 computers, 2 phones and I think that's it.. oh well, and the PlayStation." There is no mention of or discussion about cameras, nor the use of Hoppers.
The 20GB plan is recommended by the sales agent. The plan is presented as "twenty gigabytes", not "gee bee" to distinguish the fact that it is data and not any other terminology.Towards the end of the call, before completing the order, the agent provides information about what to expect during the installation, that usage is subject to our fair access policy, speeds and uninterrupted use are not guaranteed and that more information can be found at legal.hughesnet.com.
Because of these results, we will not be able to waive the termination fee.
Thank you.
Amanda
Disgusted wrote:
As stated there were other calls regarding the sign up as mentioned before install and the very day of install. But we see you didn't mention those calls.Only the actual sales call is recorded.
And don't you worry your little heart, we "3 bored posters" will continue to take the time out of our day to help our fellow customers, just like we have been doing for quite some time, regardless of your insults.
