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Ash223rd's avatar
Ash223rd
New Poster
7 years ago

Salesman lied to be about being able to play real time online games and streaming movies.

The salesman on the other end of the line told me This would be perfect to play online with.  He was wrong and when I called they said they'd fix it but transferred me to another company to fix my issues.  It started working for less than a Day and my lag was back with force.  He also said it was perfect for streaming.  Another lie as we can't watch a single show without it stopping to load or anything.  I'm done with this service I want it gone and I'm tired of this throttling because I wanna play video games online or watch movies to destress from my job.    I'm not paying $400 to shut down a service that was sold to me under a lie.

Performance
  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Hi Ash223rd,

     

    Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results. Your patience and understanding are much appreciated.

     

     

    • Ash223rd's avatar
      Ash223rd
      New Poster
      7 years ago

      You guys also charged to my Girlfriends card when I told you guys to replace her cards info with mine.  Found that out today.

      • Liz's avatar
        Liz
        Moderator
        7 years ago

        Hi, 

         

        Thank you for your patience while we investigated your concerns. We got a quick turnaround on your sales call review. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with details.