I’ve had Hughesnet over a month and it’s worthless to me. The salespeople asked me to describe what I do online, which I did, some YouTube videos, spots streaming and some movies. It does none of t...
"Which is ludicrous as I still can’t stream a you tube video. tried my speed check app and it showed .71 MBPS."
Likely your app doesn't detect satellite internet speed well.
You can stream just fine with 3 Mbps. The problem is not a speed one, it's a congestion and latency one. Congestion as in too many people trying to stream, which satellite internet is not ideal for, and latency, as in the inherent latency of satellite internet plus internet and network latency.
Ok, I understand that hughesnet is not suitable for streaming normally.
why don’t they tell you that when they’re selling you on the service. Oh, possibly because no one would sign up.
as I understand it, Hughesnet has about 5 times more subscribers than the single satellite can properly provide for. That might be the problem. my brother had it years ago and it worked for him, but there were fewer people using it.
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not what sales claimed it would be.","id":"message:138457","revisionNum":1,"repliesCount":26,"author":{"__ref":"User:user:141980"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:138457"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:138457"},"body@stripHtml({\"truncateLength\":200})":" I’ve had Hughesnet over a month and it’s worthless to me. The salespeople asked me to describe what I do online, which I did, some YouTube videos, spots streaming and some movies. It does none of t...","body@stringLength":"1063","rawBody":"
I’ve had Hughesnet over a month and it’s worthless to me. The salespeople asked me to describe what I do online, which I did, some YouTube videos, spots streaming and some movies. It does none of that, zero. Where’s the “high speed Internet” they advertise & promise? Where’s the “broadband”?
I check speed and get 1.1-1.3 mbps download. Where’s that 25mbps. I want this service terminated and all monies refunded. Send a shipping label for the equipment which will be returned. Can’t even watch a you tube video, without numerous interruptions, some last so long I just give up.
the sales people lied, the advertising lies.
If you really have the sales calls recorded, you can see that I was told this service would work fine for my needs. im formally requesting my service be terminated based on breach of contract, lying sales staff and false advertising. hopefully won’t have to get a small claims judgement.
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Ok, I understand that hughesnet is not suitable for streaming normally.
why don’t they tell you that when they’re selling you on the service. Oh, possibly because no one would sign up.
as I understand it, Hughesnet has about 5 times more subscribers than the single satellite can properly provide for. That might be the problem. my brother had it years ago and it worked for him, but there were fewer people using it.
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Ok, I understand that hughesnet is not suitable for streaming normally.
why don’t they tell you that when they’re selling you on the service. Oh, possibly because no one would sign up.
as I understand it, Hughesnet has about 5 times more subscribers than the single satellite can properly provide for. That might be the problem. my brother had it years ago and it worked for him, but there were fewer people using it.
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\"Which is ludicrous as I still can’t stream a you tube video. tried my speed check app and it showed .71 MBPS.\"
Likely your app doesn't detect satellite internet speed well.
You can stream just fine with 3 Mbps. The problem is not a speed one, it's a congestion and latency one. Congestion as in too many people trying to stream, which satellite internet is not ideal for, and latency, as in the inherent latency of satellite internet plus internet and network latency.
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\"Which is ludicrous as I still can’t stream a you tube video. tried my speed check app and it showed .71 MBPS.\"
Likely your app doesn't detect satellite internet speed well.
You can stream just fine with 3 Mbps. The problem is not a speed one, it's a congestion and latency one. Congestion as in too many people trying to stream, which satellite internet is not ideal for, and latency, as in the inherent latency of satellite internet plus internet and network latency.
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Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"ForumReplyMessage:message:112324":{"__typename":"ForumReplyMessage","id":"message:112324","customFields":[],"revisionNum":1,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"author":{"__ref":"User:user:16464"},"uid":112324,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:112313"},"subject":"Re: Why am I getting charged termination fee for something that was Hughesnet fault?","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:112324"},"body":"
Hi Courtney58,
\n\n
\n\n
I'm glad you found the community, thank you for posting. While the customer does have the final say and must sign off on the installation, I'm escalating this to our field services department on their input on this sort of scenario. Your patience and understanding are much appreciated. I'll post back once I have an update.
\n\n
\n\n
","body@stringLength":"416","rawBody":"
Hi Courtney58,
\n\n
\n\n
I'm glad you found the community, thank you for posting. While the customer does have the final say and must sign off on the installation, I'm escalating this to our field services department on their input on this sort of scenario. Your patience and understanding are much appreciated. I'll post back once I have an update.
\n\n
\n\n
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Thank You Liz! I'll be patient until you get a update.
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Thank You Liz! I'll be patient until you get a update.
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Good morning Courtney58,
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Thank you for your patience while your case was reviewed. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
Thank you for your patience while your case was reviewed. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
\n\n
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Good morning Courtney58,
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You're welcome, if you have any other concerns, please don't hesitate to reach out again.
You're welcome, if you have any other concerns, please don't hesitate to reach out again.
\n\n
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It works for me too, so really, it depends on a lot of things, including where in the beam area the user is located, and likely the user's internet habits.
\"Hughesnet has about 5 times more subscribers than the single satellite can properly provide for. \"
Please provide a source for this information. Also, there isn't a single satellite. I believe there are two in service at the moment.
It works for me too, so really, it depends on a lot of things, including where in the beam area the user is located, and likely the user's internet habits.
\"Hughesnet has about 5 times more subscribers than the single satellite can properly provide for. \"
Please provide a source for this information. Also, there isn't a single satellite. I believe there are two in service at the moment.
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That was in a research report I read on it when I was trying to find out why it wasn’t working for me. it said there was only one satellite and a capability of something like 240K subscribers capability at the advertised volume & speed. not sure what the date was on it, but seemed well
That was in a research report I read on it when I was trying to find out why it wasn’t working for me. it said there was only one satellite and a capability of something like 240K subscribers capability at the advertised volume & speed. not sure what the date was on it, but seemed well
researched
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it said there was only one satellite and a capability of something like 240K subscribers capability at the advertised volume & speed.
Keep in mind, however, that because system load varies, the system can actually support a much larger number of subscribers.
The only way they could remain a viable company with a low enough subscriber base to guarantee 25Mbps at any given time, barring technical or weather related issues, would be to charge an inordinately high monthly fee. Likely upwards of $500 or more. Maybe even $1000.
it said there was only one satellite and a capability of something like 240K subscribers capability at the advertised volume & speed.
Keep in mind, however, that because system load varies, the system can actually support a much larger number of subscribers.
The only way they could remain a viable company with a low enough subscriber base to guarantee 25Mbps at any given time, barring technical or weather related issues, would be to charge an inordinately high monthly fee. Likely upwards of $500 or more. Maybe even $1000.
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Thanks, Brayhaven . If you find it, I'd love to read it, if you could provide a link.
Thanks, . If you find it, I'd love to read it, if you could provide a link.
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I’ll see if I can find it again. Read a lot of different info.
I’ll see if I can find it again. Read a lot of different info.
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Starlink does pretty well 50-150 mbps for 110/mo after equipment purchase.
Starlink does pretty well 50-150 mbps for 110/mo after equipment purchase.
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Starlink does pretty well 50-150 mbps for 110/mo after equipment purchase.
Ha ha! To quote Spock: After a time, you may find that having is not so pleasing a thing after all as wanting.
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I’m finding that with HN. Should have stayed with DSL. Starlink gets good reviews as best sat interne.
I’m finding that with HN. Should have stayed with DSL. Starlink gets good reviews as best sat interne.
spock was thinking Star Trek, not star link 😎
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