South Carolina Floods and non use.

Don't hold your breath waiting for HughesNet to be sensitive to your needs. They are a complete rip off company. 

Hello Deborah,

Sorry to hear that ! We hope all your stuff, yourself and your family are safe and sound (and dry).

Our customer support is very understanding and we'll gladly give you credit for your downtime. I'd be happy to process it myself so you don't need to call, if you'd prefer that?

Thanks,
Amanda

I just thought they might have something in place to aid us for non use some of us are just being allowed back into our homes.

Thank you Amanda for responding so promptly what is it that you need from me in order to process?

Hello Deborah,

We do have special instructions for agents who encounter customers who have been through a natural disaster and what kind of options we can offer (credits, suspensions, etc) until they can rebuild or re-enter their homes. I have your account information from another post you made a while back, so you're good! We'll go ahead and process it now.

Thanks,
Amanda

Than you much? Exactly what is it that you will be doing? If you don't mind me asking? Never been through a hurricane before.

Hi Deborah,

We've passed your case on to our Executive Customer Care team who can give you even more options than just credit. I understand we've tried to reach out to a few numbers we have on file for you already. If you have a best way to be reached to speak about this, please e-mail it to us at communitysupport@hughes.com

Thank you
Amanda

Thank you Bill and yes we are all well. Amanda has contacted me via phone but didn't call my cell, I forwarded the cell to the support team and am waiting to hear from them.

Huge Thank you to Michelle in customer service She really worked it out so that HN is not a worry for us! Thank you Michelle!!!!

Heya Deborah!

Glad to hear you got fixed up quick. Let us know if you need anything in the future, we'll gladly give you a hand.

Thanks,
Amanda