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South Carolina Floods and non use.

Deborah Young
New Member

South Carolina Floods and non use.

I am in South Carolina and due to flooding was not able to use my service for 1 week does HN have a policy that will compensate me for the time of not being able to use my service. obviously this was of no fault of my own. just asking although I think I already know the answer.
13 REPLIES 13
Shelia Varnado
New Member

Re: South Carolina Floods and non use.

Don't hold your breath waiting for HughesNet to be sensitive to your needs. They are a complete rip off company. 
Amanda
Moderator

Re: South Carolina Floods and non use.

Hello Deborah,

Sorry to hear that ! We hope all your stuff, yourself and your family are safe and sound (and dry).

Our customer support is very understanding and we'll gladly give you credit for your downtime. I'd be happy to process it myself so you don't need to call, if you'd prefer that?

Thanks,
Amanda
Deborah Young
New Member

Re: South Carolina Floods and non use.

I just thought they might have something in place to aid us for non use some of us are just being allowed back into our homes.
Deborah Young
New Member

Re: South Carolina Floods and non use.

Thank you Amanda for responding so promptly what is it that you need from me in order to process?
Amanda
Moderator

Re: South Carolina Floods and non use.

Hello Deborah,

We do have special instructions for agents who encounter customers who have been through a natural disaster and what kind of options we can offer (credits, suspensions, etc) until they can rebuild or re-enter their homes. I have your account information from another post you made a while back, so you're good! We'll go ahead and process it now.

Thanks,
Amanda
Deborah Young
New Member

Re: South Carolina Floods and non use.

Than you much? Exactly what is it that you will be doing? If you don't mind me asking? Never been through a hurricane before.
Amanda
Moderator

Re: South Carolina Floods and non use.

Hi Deborah,

We've passed your case on to our Executive Customer Care team who can give you even more options than just credit. I understand we've tried to reach out to a few numbers we have on file for you already. If you have a best way to be reached to speak about this, please e-mail it to us at communitysupport@hughes.com

Thank you
Amanda
Deborah Young
New Member

Re: South Carolina Floods and non use.

Thank you Bill and yes we are all well. Amanda has contacted me via phone but didn't call my cell, I forwarded the cell to the support team and am waiting to hear from them.
Deborah Young
New Member

Re: South Carolina Floods and non use.

Huge Thank you to Michelle in customer service She really worked it out so that HN is not a worry for us! Thank you Michelle!!!!