I am in South Carolina and due to flooding was not able to use my service for 1 week does HN have a policy that will compensate me for the time of not being able to use my service. obviously this was of no fault of my own. just asking although I think I already know the answer.
We do have special instructions for agents who encounter customers who have been through a natural disaster and what kind of options we can offer (credits, suspensions, etc) until they can rebuild or re-enter their homes. I have your account information from another post you made a while back, so you're good! We'll go ahead and process it now.
We've passed your case on to our Executive Customer Care team who can give you even more options than just credit. I understand we've tried to reach out to a few numbers we have on file for you already. If you have a best way to be reached to speak about this, please e-mail it to us at email@example.com