Forum Discussion

RAD's avatar
RAD
Freshman
3 years ago

Gateway Location is Albuquerque, NM I am in Idaho & SRSS is 58 never gets above that.

Good day,

Yesterday our HughesNet was down Error 11.2.1 weather. So today I was able to get it back, researching I found our Gateway was in Albuquerque, NM Why?

(IPGW: J2ALB022HNSIGW1104) Just wondering if the Gateway location can be changed as I am located in the vicinity of Spokane, WA to the north Missoula, MT to the east, Boise, ID to the South  We are very remote. I also attached our System Control & Gateway information. Are SRSS has been steady at 58 as well.  

 

 

 

Gateway
Location
Performance
  • MarkJFine's avatar
    MarkJFine
    3 years ago

    The code generally means your dish couldn't find a signal from the satellite. Usually that means severe rain was degrading the signal, but if it intermittently persists during good weather it could also mean foliage or tree branches/leaves blowing into the signal path. Might want to check the vicinity of the dish to make sure nothing's growing around it or into the area between the dish and transceiver (I recently had this happen) and/or there is no new tree growth in front of the dish.

     

    Doubtful that swapping modems did anything other than rebooting it by removing power, then re-powering it (note: never press the red reset button which could zeroize it, requiring a call to phone help in order to get it re-registered into the system).

     

    I would also advise you to edit the SAN out of your images. The SAN is your full account number and could be used in a phishing scheme to get your account information.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    The gateways are always in a different state from where you're at.  I don't think they change your gateway, but hopefully someone will have a better reply for you.  

    • RAD's avatar
      RAD
      Freshman
      3 years ago

      I hope so as the weather at the Gateway location was Sunny & Warm no weather issues.so i am not sure why I had the 11.2.1 System State Code

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        3 years ago

        The weather at your location can also affect the signal, so if you have thick cloud cover, rain, or other things like that, it can scatter the signal and mess things up.   

         

        But the 11.2.1 state code means (unless they have updated what it means)  "outroute is not locked."   Do you get a weather-related message in the system control center?   EDIT: I can't see your images clearly, so I can't see what they indicate. 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    RAD , you seem to have marked all the replies as solutions, but they're not solutions to your problem; they're just information. The solution will come from the techs.  The system sends an email asking if your problem was solved, or something like that...just ignore those emails.