Suspending and early termination

[Debbiew]

I called a couple of moths ago to cancel and the CSR talked me into suspending my account for 3 months and that I could keep suspending till December when my contract is up. I asked her at that time if I can still cancel in December and she said yes but I just noticed my contract now is extended to February and I asked repeatedly if I can still cancel in December and she kept saying yes. Maybe she didn't understand because of the language barrier but it's very frustrating to say the least. Plus I would like to return my equipment but it's my understanding I can't till I cancel. Where do I go from here? I REALLY want and need to cancel!!

[maratsade]

Debbie, give the HughesNet mods here a chance to look at your account and sort out what's going on.  They'll likely contact you tomorrow or next week (maybe even tonight if someone is still around).

[Liz]

Good morning Debbiew,

I see it's your first post here, so welcome to the community! Let me look into unsuspending your service so you can call in and cancel. I'll post back once I have any updates for you.  Your patience and understanding are much appreciated.

[Liz]

Good morning Debbiew,

Thank you for your patience while I worked on your account. Your service is now active again so you should be able to cancel. Give us another call at 866.347.3292 to start the process.