Hi,
I like to share my recent really bad experience with this provider.
After 1,5y I want to get rid of their crappy service. Several times I complained about bad performance, low download rates etc. The only thing they did was checking the modem and after it doesn't get fixed offering a discount to the monthly fee. In April+May volumes goes faster then we could understand due to moderate usage, so I decided to cancel the service.
I called their help desk, of course they checked the modem, of course they offered their new Gen5 product and try to stick me as a customer. I refused want to cancel, even I had to pay early termination fees. After the call the line was disconnected, which was the confirmation to me that the cancellation was processed.
Now after returning from out-of-country I recognized that they are still charging for the service even the modem is not active, the phone number is ported to another provider and the services was definatly not used. Their statement "cancellation was not confirmed on your last call, must me an overlapping technical outage of the service, from ourt point of view service is still active - no way to discuss a discount on the early termination, so I have to pay $550 intoal to cancel the service".
Very bad experience after 2 years
- crappy performance
- bad customer support
- very expensive
WARNING: Don't signup with them!
Cheers, Markus
