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Unable to disconnect account

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New Member

Unable to disconnect account

I have tried unsuccessfully to disconnect my account for over two weeks. From being hung up on to being told the system was down. I have also submitted emails only to be told I would need to call. I am beyond frustrated and I am no considering legal action. Any help would be appreciated.
4 REPLIES 4
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Distinguished Professor II

Re: Unable to disconnect account

Cancellation can only be done by phone, 866-347-3292. You may want to try in the morning, as they're likely to be less busy. You can also try 877-329-1403. Either way, plan for long waits and be patient, as pandemic-related issues have affected call centers everywhere, not just at HughesNet. 

 

The only legal action available is arbitration. To learn the procedure, see the subscriber agreement:  https://legal.hughes.com/SubAgree-03-16-17.cfm

 

Jellib15 wrote:
I have tried unsuccessfully to disconnect my account for over two weeks. From being hung up on to being told the system was down. I have also submitted emails only to be told I would need to call. I am beyond frustrated and I am no considering legal action. Any help would be appreciated.

 

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New Poster

Re: Unable to disconnect account

Same issue. They don’t want to release you from your commitment even though the service fluctuations continually
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Distinguished Professor II

Re: Unable to disconnect account

Absurd.  If you want to cancel your account, call. Call in the morning, when they're less busy. 

 

ken21457 wrote:
Same issue. They don’t want to release you from your commitment even though the service fluctuations continually

 

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Moderator

Re: Unable to disconnect account

ken,

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Remy