I need to speak to someone who can help me. I was a business account with Hughesnet and after getting fed up with the horrible customer service and the (oh well what are you going to do attitude), I went to cancel my account. I have already filed a complaint with the and now I am reaching out here. After several reported calls of trying to get the service to work, I called in today to cancel. The first customer service rep told me that "he doesn't care" why I'm wanting to cancel my account, and said he would transfer me over to account management? Well that rep picked up and I asked to to cancel the account because I never got the service promised to me when signing up. It was slow, it would time out and was never reliable. He said he would cancel it but not waive the 798.00 dollar fee. I asked to speak to someone who would listen to me and he said "yeah sure, I can find someone for you to talk to, but they aren't going to waive the fee! " Since when does customer service speak to people this way? I lost so much time messing with Hughesnet customer service trying to get my service right, lost accounts because of it, and then he is gonna talk to me like **bleep**? No. I want someone to fix this, waive the fee, and if possible, the last bill. This is ridiculous. I am not afraid to keep going up either, as I also not afraid of the media. I will tell everyone I know to never do business with Hughesnet!
