The reps are on M-F from approximately 8AM to 5PM EST, so you won't hear anything from Amanda until at least tomorrow. It may also take a little longer than normal due to this Community, and the reps who monitor it, being primarily for residential account holders.
Rest assured, though. She'll reply when she has some information for you.
I've downloaded the recent calls and listened to a couple but did not hear any statement like this from the agent. This is in regard to the agent you spoke with yesterday 5/28 around 2:45PM EST?
We did not hear back from you with the information requested and it has been quite some time. When you do have the opportunity to followup, please send me a private message.