Forum Discussion
Upgrading to GEN5
Here's my story... On March 6th - agreed to be upgraded to GEN5 ( 30GB Plan) from GEN4 On March 10th- technincian installed new HT2000W modem On March 11th - I called to find ou...
Hi Mark,
I see it's your first post here, so welcome to the community! Thank you for these details, they help. I'm sorry to hear this happened. I'm escalating this to our billing department here at corporate so we get your upgrade to go through. I'll post back once I get an update for you.
Your patience and understanding are much appreciated.
