Here's my story...
On March 6th - agreed to be upgraded to GEN5 ( 30GB Plan) from GEN4
On March 10th- technincian installed new HT2000W modem
On March 11th - I called to find out why my data had not increased from 15 GB to 30 GB.
Was told it would take 24-48 hours
CASE #110129828
On March 14th - I called again
Was told it would take 24-48 hours
CASE #110195989
On March 21st - I called again...
Was told it would take 24-48 hours
CASE #110430417
On March 26th - I called again
Was told it would take 24-48 hours
Case #110631273
On March 28th - I called again
Was told I would receive a call by 8:00 AM ET on March 29th. NO CALL RECIEVED!
Case #110747715
On March 29th - I called again.... was placed on hold several times and then hung up on while on hold....
On March 29th - I called back....
Was told it would take 24-48 hours.
Case #110799066
I think I've been more than reasonable.
I'd really like the upgrade that was agreed to March 6th..... 23 days ago.
