Forum Discussion

Lasixx6's avatar
Lasixx6
New Poster
6 years ago

Was mislead during set up process

Dianne Alfred account please pull call immediately ASAP!!!
  • Hi Dianne,

     

    Can you please provide a little more detail as to what we should look into?

     

      Your cooperation, patience, and understanding are much appreciated.

    • Lasixx6's avatar
      Lasixx6
      New Poster
      Yes when I set up the service I completely told the sales person I mainly want to get the service for online multiplayer gaming for my son and they told me it won’t delay as much and my son says it’s the worst internet ever to play online multiplayer gaming with but the sales person told me the delay wouldn’t be much of a problem but every time my son tries to play online multiplayer games it’s basically a waste of time
      • Liz's avatar
        Liz
        Moderator

        Good morning Lasixx6,

         

        Thank you for this information, it helps greatly. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results. Your patience and understanding are much appreciated.