cancel
Showing results for 
Search instead for 
Did you mean: 

Why do I have less data on the first of the month than what I pay for each month?

Re: Why do I have less data on the first of the month than what I pay for each month?

Trying to download the GlassWire, 3 hours to download....33.9 MB. I'll check the Netflix settings but not sure that would be the ultimate culprit since she sporatically usings the app and wouldn't it essentially quit working while smart browsing or whatever happens after I used my 10 GB?

Professor

Re: Why do I have less data on the first of the month than what I pay for each month?

"Trying to download the GlassWire, 3 hours to download....33.9 MB."

 

Yikes. If you still have data, this could be due to congestion at the time you're trying to download. 

Moderator
Moderator

Re: Why do I have less data on the first of the month than what I pay for each month?

Good morning Kelley,

 

You're out of Anytime Bytes, so as a courtesy I've sent you some complimentary tokens to help you download GlassWire and investigate your unknown data usage.

 

To use your data tokens, access your Usage Meter (the application or online). Click the Buy Tokens button. The next screen will show you the number of tokens available for use. Click the Use link next to the number of tokens you have. This will increase your TOKEN BYTES AVAILABLE amount, not your Anytime Bytes, and restore speeds.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Highlighted

Re: Why do I have less data on the first of the month than what I pay for each month?

Thank you, Liz. Now that it's Monday, I'll attempt the download again and will advise.

 

Moderator
Moderator

Re: Why do I have less data on the first of the month than what I pay for each month?

Good morning Kelley,

 

Hopefully you're already getting acquainted with the GlassWire software. As it is a third party product, us mods can't provide support for it, but you're free to ask other customers here like yourself for any tips on using GlassWire.

 

For your convenience, here are links to their user guide and their support forum:

 

https://www.glasswire.com/userguide/

https://forum.glasswire.com/

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Moderator
Moderator

Re: Why do I have less data on the first of the month than what I pay for each month?

Hi, I'm gonna close this thread since it's gone inactive. Please start a new thread if you have any other concerns.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->