I would like to review the initial setup call regarding my internet service. the sales rep stated there are no contracts or commitments with my service and I could cancel service at any time. I've switched service due to losses of connection due to weather. I work through the internet and CANNOT have such frequent interruptions. ETF must be waived as no agreement was made regarding this when the plan was setup not to mention warrantee of merchanability from outages.
If the sales call was no more than three or four months ago a rep should be able to have the call pulled for review. The review can take up to a week to perform. When they've completed the review they will usually let you know in a reply here, but they normally give the actual results of the review via private message.
The reps are on M-F from approximately 8AM to 5PM EST. They should reply soon. :)
Thank you for contacting us and welcome to the community. I do apologize for the misinformation you may have received. As Gabe stated, I will review this call and provide results via private message. We can discuss further action with your account after the investigation has been completed. Thank you for your patience in advance.
-Damian
"ETF must be waived as no agreement was made regarding this when the plan was setup not to mention warrantee of merchanability from outages."
PLEASE READ THIS ENTIRE SUBSCRIBER AGREEMENT CAREFULLY, AS IT CONSTITUTES A BINDING CONTRACT BETWEEN YOU AND HUGHES NETWORK SYSTEMS, LLC (“HUGHES”). BY APPLYING FOR OR ESTABLISHING AN ACCOUNT WITH HUGHES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.
13.1 WARRANTY DISCLAIMER.
HUGHES DOES NOT OFFER ANY WARRANTY IN CONNECTION WITH THE SERVICE OR THE SUBSCRIBER EQUIPMENT. THE SERVICE IS MADE AVAILABLE ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. HUGHES EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR OPERATE AT ANY MINIMUM SPEED. YOU AGREE THAT YOUR USE OF THE SERVICE AND THE SUBSCRIBER EQUIPMENT, AND SUCH USE BY ANYONE USING YOUR ACCOUNT, IS AT YOUR SOLE RISK. NO ORAL ADVICE OR WRITTEN INFORMATION PROVIDED BY HUGHES, ITS EMPLOYEES, DEALERS, OR THE LIKE SHALL CREATE A WARRANTY.
Source: http://legal.hughesnet.com/SubAgree-03-16-17.cfm
re: your disclaimer does not apply as there was no agreement to any of the terms in your contract. As I stated, your representative said there are NO contracts regarding this service. Also, just sending an e-mail after the fact with a contract hidden in small print does not constitute an agreement.
BY APPLYING FOR OR ESTABLISHING AN ACCOUNT WITH HUGHES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.
