call time

[aliciatom]

i called sales and can reach a person in under three minutes

support takes hours

hmmm

[maratsade]

What kind of account/billing support are you looking for?  The HughesNet reps on this site may be able to help you. They will be back on Monday.

[aliciatom]

a full refund of all charges as promised for the deception

[GabeU]

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@aliciatom wrote:

a full refund of all charges as promised for the deception

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If you feel you were misled, and it's been no more than about three months since your sales call, you can request a sales call review.  If you do, make sure to describe what it is you feel you were misled about.

[GabeU]

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@aliciatom wrote:

i called sales and can reach a person in under three minutes

support takes hours

hmmm

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It's a different department, though I would agree that it's ridiculous.

[aliciatom]

maybe they should quit selling new service when they can't provide what they are advertisin