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call time

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New Poster

call time

i called sales and can reach a person in under three minutes

support takes hours

hmmm

5 REPLIES 5
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Distinguished Professor II

Re: call time

What kind of account/billing support are you looking for?  The HughesNet reps on this site may be able to help you. They will be back on Monday.

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Distinguished Professor IV

Re: call time


@aliciatom wrote:

i called sales and can reach a person in under three minutes

support takes hours

hmmm


It's a different department, though I would agree that it's ridiculous.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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New Poster

Re: call time

maybe they should quit selling new service when they can't provide what they are advertisin

New Poster

Re: call time

a full refund of all charges as promised for the deception

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Distinguished Professor IV

Re: call time


@aliciatom wrote:

a full refund of all charges as promised for the deception


If you feel you were misled, and it's been no more than about three months since your sales call, you can request a sales call review.  If you do, make sure to describe what it is you feel you were misled about.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit