What kind of account/billing support are you looking for? The HughesNet reps on this site may be able to help you. They will be back on Monday.
i called sales and can reach a person in under three minutes
support takes hours
It's a different department, though I would agree that it's ridiculous.
a full refund of all charges as promised for the deception
If you feel you were misled, and it's been no more than about three months since your sales call, you can request a sales call review. If you do, make sure to describe what it is you feel you were misled about.