Forum Discussion

aliciatom's avatar
aliciatom
New Poster
5 years ago

call time

i called sales and can reach a person in under three minutes

support takes hours

hmmm

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    What kind of account/billing support are you looking for?  The HughesNet reps on this site may be able to help you. They will be back on Monday.

    • aliciatom's avatar
      aliciatom
      New Poster
      5 years ago

      a full refund of all charges as promised for the deception

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        5 years ago
        aliciatom wrote:

        a full refund of all charges as promised for the deception

        If you feel you were misled, and it's been no more than about three months since your sales call, you can request a sales call review.  If you do, make sure to describe what it is you feel you were misled about.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago
    aliciatom wrote:

    i called sales and can reach a person in under three minutes

    support takes hours

    hmmm

    It's a different department, though I would agree that it's ridiculous.

    • aliciatom's avatar
      aliciatom
      New Poster
      5 years ago

      maybe they should quit selling new service when they can't provide what they are advertisin