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aliciatom
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call time

i called sales and can reach a person in under three minutes

support takes hours

hmmm

5 REPLIES 5
maratsade
Distinguished Professor IV

What kind of account/billing support are you looking for?  The HughesNet reps on this site may be able to help you. They will be back on Monday.

a full refund of all charges as promised for the deception

GabeU
Distinguished Professor IV


@aliciatom wrote:

a full refund of all charges as promised for the deception


If you feel you were misled, and it's been no more than about three months since your sales call, you can request a sales call review.  If you do, make sure to describe what it is you feel you were misled about.

GabeU
Distinguished Professor IV


@aliciatom wrote:

i called sales and can reach a person in under three minutes

support takes hours

hmmm


It's a different department, though I would agree that it's ridiculous.

maybe they should quit selling new service when they can't provide what they are advertisin