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cancelled my account, still dont have box to return equipment

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waynearndt
New Poster

cancelled my account, still dont have box to return equipment

been disconnected for two weeks, dont want to get another bill, no box has shown up

1 ACCEPTED SOLUTION
Amanda
Moderator

Hello Wayne,

 

I was able to locate your account and review the cancellation order. Your account is set to fully close on 7/18/17, which will be the day that we send out the return box. The 45 day return period will begin at that time.I hope that I was able to answer your question, please let me know if you need any further assistance.

 

Thank you,

Amanda

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2 REPLIES 2
Amanda
Moderator

Hello Wayne,

 

I was able to locate your account and review the cancellation order. Your account is set to fully close on 7/18/17, which will be the day that we send out the return box. The 45 day return period will begin at that time.I hope that I was able to answer your question, please let me know if you need any further assistance.

 

Thank you,

Amanda

Amanda
Moderator

Hi Wayne,

 

Just wanted to check in. I see the return box is on the truck for delivery to you today. Please let me know if you need anything else.

 

Thanks

Amanda