This is a company that is using customer money for research and development. They are charging us full price while they develop their product.
Guess you didn't know every company uses customers money for research and development. How do you think technology progresses?
You have to be aware that they charge people to come out even if it is to check on the installation
If you was an installer and had to drive two hours to a resident (note, installers are contractors, paid per visit, NOT by the hour, nor mile), would you take that trip and only make $65 while spending $40 in fuel? This is why truck rolls are charged unless it happens to be an issue within the warranty period of the last visit.
Well I have read a lot about Howard Hughes he was not a man to do stuff half way. Every thing he did, he did 1st class . I don't believe that Mr Hughes would be proud of this company using his name. Just my opinion.
Actually, M/A-Com Telecommunication was bought by Hughes Aircraft, which was owned by General Motors at the time, because Howard Hughes had died, then there was a sell off or two, a few new companies created, and so on. In a way, it's just a company name that has been re-purposed over the decades, and is now owned by Echostar. Much in the same way that Nintendo has changed over the last 100+ years. Starts as one thing, and eventually evolves into something entirely different, yet keep the same name for simplicity sake.
As for the class-action lawsuit, the lawyer will end up with 90% of the money, and each individual client (winnings are split, that $2.5 Million or what ever, well, imagine splitting that between millions of current and past customers) would get $10 to $20 tops if Hughes did lose, sadly Class Action suits do nothing more than pad lawyers pockets. But I do wish you good luck. Your best bet is electing proper senators, and push them to vote in the interest of people for once.