internet price
I just wrote a whole letter and it disappeard I was complaining about how they said I had to buy the equipment, then found out later , like 3 or 4 days that I could have rented it. They then said I...
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you didn't pay attention any more than they did. I said the first month of $15, was because they gave me credit for the first month of my $300 . Then they claimed I couldn't rent it due to my credit which I already went over you with. So the next month they charged the $49. Also I found out the first month they reset your data limits so you get more data. They never explained anything to me about that. The lady that told me to write here excplained that. They also lied about my credit. They sent me a letter stating my credit wasn;t anygood. I called them and he said I had got that by mistake. Whatever you want to hear they tell you. I checked on 3 of my credit reports, there had been no inquiries for over a year. I've never streamed or whatever you call it, never downloaded movies, when I told them what I did they said this would be plenty of data. I'm more concerned about alll their lies. You say they didn't lie well look at all the redcorded phone calls in order and you will see where and how they did it.
hessy41 wrote:you didn't pay attention any more than they did. I said the first month of $15, was because they gave me credit for the first month of my $300 . Then they claimed I couldn't rent it due to my credit which I already went over you with. So the next month they charged the $49. Also I found out the first month they reset your data limits so you get more data. They never explained anything to me about that. The lady that told me to write here excplained that. They also lied about my credit. They sent me a letter stating my credit wasn;t anygood. I called them and he said I had got that by mistake. Whatever you want to hear they tell you. I checked on 3 of my credit reports, there had been no inquiries for over a year. I've never streamed or whatever you call it, never downloaded movies, when I told them what I did they said this would be plenty of data. I'm more concerned about alll their lies. You say they didn't lie well look at all the redcorded phone calls in order and you will see where and how they did it.
First, there was nothing to pay attention to in your original post concerning what I wrote, because you didn't explain what you did in this post. You said nothing about a credit for $300, nor why your first month was $15. You only stated that you were charged "$15 something the first month."
Secondly, I said nothing about whether HughesNet's sales reps lie. I said they made an educated guess about your data usage based on what you told them, which your usage habits and/or device data usage didn't match. That's not a lie. It's an educated guess based on your stated usage habits, and which your usage habits and/or device data usage didn't match.
No, hessy41, YOU didn't pay attention. Perhaps you should have.
Lastly, my initial response contained nothing more than factual information, and was presented in a "civil" manner. You're just angry, so you took it in a way in which it was clearly not intended.
ok, I'll give you that, I was very angery. You would have been too if you went thru what I have been going thru. I know you talk about just the internet price but it goes so much deeper than that. I understand the explanation of the gigabytes, however, you spell it. I don't understand why they give you extra by resetting the first month and then you think you have more usuage then you have. this info came from the lady that called and talked to me about the bad rating I gave the company What I want somebody to do is to listen to the phone conversations and see how their stories change. Like the credit problem. I know I have good credit but that's not the point. first they tell me I do. Then they tell me I don't just so they don't have to give my $300 back in credit. any way. Please just have someone pull my files or whatever you do and listen to the conversations. All the way thru, all of them. Thanks One more for instance. Then I'll quit. Take the good credit bad credit thing. First I had good credit to get the internet, then I kept good credit with one guy and changed it to rental with the $300 I paid for the equimpment to apply to my montly statement. The $15 was with the credit applied for the first month. I understand. Then I get a letter stating I had bad credit. I called and that person said I got it by mistake, Then when they charged me the normal $49 I called and after much arguing she said it was because of bad credit. I'm just trying to point out how inconstitant they are; You call and you never know what they will say. So I hope you understand that better now. Like I said, please just look at the calls . Thank you Sorry I was so snotty the first couple of times.
It's okay, and thank you for the apology. I also apologize for the way I reacted to your initial reply.
I can certainly understand being angry. I would be, too, with what's happened. With maratsade having tagged the reps I'm sure they will be replying soon to help you.
Regarding the relaxed bandwidth period (the data resetting) during your first twenty days of service, HughesNet does this as a courtesy to enable new customers to update/upgrade their devices to current without it affecting what would be their normal monthly data allotment, as doing those things can often use a lot of data, especially if they haven't been connected to the net in a while. It certainly does throw the first month off with regard to being able to see how much data a person may use in a month, but they can upgrade, and I believe even downgrade, their plan at any time if they realize that the data plan is, in fact, not correct for them. They aren't restricted to the first month or anything in this ability.
With this said, if after everything you do end up staying with the service and you would like some help with regard to using as little data as possible, and/or monitoring your data usage more thoroughly so you know just where your data is going, many of us would be happy to help you do so. There are a lot of settings adjustment, tweaks and apps that can help reduce data consumption, as well as monitor that data consumption.
Again, with maratsade having tagged them, the reps should be replying soon to help you. :)
BTW, if you need to edit a reply after you've posted it, click on the three dots on the upper right of the post and click Edit Reply. You can then edit it to how you want it.
Lastly, and I'm hoping I'm wrong, but if by text and phone calls you're referring to WiFi Calling, as in making calls over the internet with your cell phone, this may not work with HughesNet. Some people have gotten WiFi Calling to work with HughesNet, but most of those who do try to do so experience problems with it. It's mostly due to the high latency inherent to satellite internet. So, I hope when you mentioned those two things you weren't referring to WiFi Calling, but if you were it may very well not work for you. Sorry, I don't mean to add more to your disappointment or anger, but I thought it was important to mention this. :(
Thanks for the info. If I do have to stay with them, I will be asking you what to do to minimize usuage. Of course, everytime I go on line to check answers I use usuage. they got you coming and going. Thanks again. I hope those people listen to all the phone conversations cause you have to, to see the pattern. Thanks again I don't see the little dots but I'll look more later I'm not very savy with computers
