internet price
I just wrote a whole letter and it disappeard I was complaining about how they said I had to buy the equipment, then found out later , like 3 or 4 days that I could have rented it. They then said I...
Forum Discussion
Hello Hessy41, I am so sorry to hear about your experience with our service so far. With all this different information from the agents you have spoken to I can completely understand the confusion you must be having, and I will be more than happy to help you.
1) I will have your sales call reviewed to determine what was discussed. If you visit our plans and pricing page here, you can see that our lowest package starts at $49.99 before equipment and taxes are charged. If you were to purchase the equipment for $449.99, you would only be billed for the service plan you chose with no taxes.
2) As for the data usage on your account, since it is only your second month with our service you may not be used to how our data allowance works and that's okay! Throughout our community, we have articles made by customers like yourself that provides detailed information on how to adjust your data usage and manage your monthly allowance. We at HughesNet can only provide an educated guess as to how much data you will consume in your household; if you deem it necessary we will always be happy to provide you with a higher data package to accommodate your needs.
3) I do apologize for the technician placing the modem where you did not want it, sometimes the modem needs to be placed in certain spots in the home for how the satellite dish was installed. I can gladly look into getting the modem moved for you if that is something you still want.
As always, if you need any help with your data management or your bill, please don't hesitate to reach out again and we will be happy to assist you!
wondering if you have any news. It has been a week . Just asking.
hessy41,
I apologize for not updating you sooner; I am still looking into this. As soon as I have more information I will definitely let you know. Your cooperation, patience, and understanding are much appreciated.
I'm sorry, I don't know if you sent me anything. I'm not up on signs. Did you send a Kudo? and what does it mean? Thanks for your helping.
hessy41 wrote:Did you send a Kudo? and what does it mean?
A Kudo is similar to a "like", so if someone likes a post you wrote they can give you a Kudo by clicking on the Kudo button, which is the "thumbs up" in the little box on the lower left of the post.
So was that a good sign, you are making prograss or you just liked what I said. wish I understood this more. I gave you a kudo but don't know if you got it.
