So I have been mislead and dup'd into a service that I cannot use. I signed up for serivce on April 16th and the tech came out to install it on the 18th.
today is April 23rd....
When I called to setup service I signed up for business 50 because I use the internet for VPNing into work 100% of the time. I work from home 100% of the time and when i told this to the sales spokesmen he said "well you shouldn't run a vpn for others to connect into you business" I said "no, I dont run a VPN for people to connet to me I connect through a VPN to my company's office to work" .. he said "ok ok no problem then". Nothing was ever said about it being 80% slower or having any kind of issues like that.
After a few days of trying to work with it - it is just un-usable for me. up to a 60 second delay between typing keystrokes. it is just not useable for me. I was also told that I would be able to cancel within 30 days and only thing I would be out of money with is the 200 dollar install the tech did. Nothing was ever stated that an 800 dollar contact early termination feee would have to be paid.
Today I called in and the 2 people I spoke to on the phone acted like it was MY fault. Then they also tried to convince me that i should use the internet for something else. ..reallly? I already stated that I use the internet for 100% work, nothing else. Then I got the "did you troubleshoot this?" .. yes... I am a systems architect; I know what I am doing. Please dont insult me. Then I said well.. "I wasn't told that I had to pay an 800 dollar fee, I said that I was told that within the 30 days I would only be held responsible for the 200 dollar tech install fee". (which I am fine with because the tech did come out and install it, I will cover that part). But now why I am I being told I have to pay 800 dollars more and they are going to wave a 400 install fee... thats funny because that is NOT what was told to me when I setup service. I was told i have 30 days to cancel, and if I do, it is 200 dollars for the tech install fee.
Today I told the account spokesmen that I understand that they are just reading what they are told and I will need to speak to someone higher to get this resolved. They just said, well... they are going to say the same thing (so i was pretty much blown off)
Do I need to start filing a better business bureau complaint on the false sales and cancelation that was told over the phone? Is there someone here that can help or contact me ? This is very upsetting to be told one thing on the phone and then be told "well.. nothing you can do but pay us more money"...Its not like I had the service for 6 months and then decided I can't use it. I have had it for 4 days.
Order was placed on April 16th at/around 3:15pm to the office in AZ
