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trying to cancel my contract - can't get through to anyone

New Poster

trying to cancel my contract - can't get through to anyone

I was on hold for 45 minutes and the customer service representatives must have extremely POOR phone service because I could hear about every 6th word and someone hung up on me. When attempting to reach someone in chat, I can see all text and they state they cannot see anything that I'm typing so they closed the chat on me. I need someone to contact me immediately with a solution. This is an extreme waste of time. 

 

 

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3 REPLIES 3
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Distinguished Professor II

Re: trying to cancel my contract - can't get through to anyone

Cancellation can only be done by phone. Call 866-347-3292, and if you can't get through to that number,  try 877-329-1403.

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New Poster

Re: trying to cancel my contract - can't get through to anyone

Hard to do by phone when their phone signal is terrible and they hang up on you. 

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Distinguished Professor II

Re: trying to cancel my contract - can't get through to anyone

Unfortunately, it's the only way to cancel.  Try the second number.