Good morning GrapeGelo,

I see it's your first post here, so welcome to the community! Thanks for reaching out, I can certainly help get you back online. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Sep 28, 2022 between 02:00 PM-05:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed, alternatively you can reschedule online. Please let us know how the site visit goes.

Thanks,

Liz