Reflections of my recent upgrade to Gen5 from Gen4
A couple of weeks ago I called to upgrade from Gen. 4 to Gen 5. To my surprise, it didnt even require an installer to come out, Hughes shipped the new modem and everything was to be plug and play. Could even stay on same plan as I already had, just at a lot faster throughput. I was originally on a legacy plan, and when upgrading to Gen 4, it was a nightmare. An installer had to come out, install a new radio and modem. Somewhere alog the way I was issued a new DSS#, but email accounts were still attached to the old legacy plan. All of a sudden I couldnt access email, and hughes solution was I would have to use a different name for email account, there was no way to move the old email account to the new plan. I called over and over again after about three weeks I finally got them to reactivate the email account, but it was a real hassle. The whole Gen 4 upgrade was. So, after that ordeal, I decided to just stick with Gen 4, it was going to have to be fast enough (usually 1-2.5 Mbps download speeds). Well I called HN a few weeks ago to see what we'd have to do to upgrade, and made sure they wouldnt screw up my email accounts or issue another DSS#. The representative assured me I would keep the same account number, all emails would work just like they always have, etc. if I upgraded. Also, it didnt require an installer to come out for the Gen4 to Gen5 upgrade. HN would ship mea new modem and it would be plug and play. The old Gen 4 modem didnt even need to be shipped back, just throw it away. ALmost sounded too good to be true. I like doing things on my own and usually can do a more professional job than the so called pros anyway. The package arrived the next week, and it took about an hour to be up and running on gen 5. I turned off the built in wifi as I already have a wifi router in living room ran off of cat5e from the modem.(The modem is installed in our bedroom and I'm not crazy about being bombarded with wifi signals while I sleep, ok?) Anyhow, at peak time, on wifi, we have anywhere from 15-30 Mbps. Early morning speeds usually >25 Mbps. Upload speed around 3 Mbps. I have not tested speeds directly connected to modem via ethernet, but wifi speeds are fast enough to stream with no buffering. I posted this to let others know how easy it was to upgrade from Gen4 to Gen5, same cost, only caveat is a new 2 year contract. I don't plan on going anywhere unless we ever get real 4G/5GLTE speed and coverageat home.11KViews4likes2CommentsHughesNet Not Honoring their own email.
I inquired about an upgrade to my HughesNet account and received the response, below on 9 November from Jackie Williams, HughesNet Support. The response indicated that I could upgrade to Gen5 20gb for $59.99. No where in the response below did HughesNet indicate that the $59.99 for 20 gb was for a limited time. Today, I called to upgrade to this plan: Gen5 20gb for the price of $59.99. Although, your representative was very nice, she quoted the price of $69.99. I explained the email I had received, she put me on hold, and then quoted the price of $59.99 for 6 months. Again, I told her that was not what the email said and even provided the Case ID: 116602229. She again put me on hold and came back quoting the price of $59.99 for 1 year and then I could callback after the year ended for the $59.99 price. Again, I explained this was not acceptable and the reasons why it was not… including no where in the email did it hint that the price of $59.99 was for a “limited” or “temporary” price. I believe Hughesnet needs to honor the price as indicated below without any hitches or call backs. Email from HughesNet Thank you for contacting HughesNet Support. I appreciate the opportunity to assist you today. We received your email that you're asking about the service plan. Your timeand efforts are highlyappreciated. Mr. XXXXXX, It show on our records that you are currently subscribe to our Hughesnet Gen4 Prime Plus. That is 10gb service plan for $59.99. Here's the details for our Generation 5 if you wish to upgrade your service. Congratulations! You have two great options to Upgrade your HughesNet service to Gen5! With this exclusive offer, you’ll get: 25Mbps download/3Mbps upload speeds Built-in Wi-fi No Hard Data Limits Bonus Zone Gen 5 Service plan and pricing. Gen5 10gb - $49.99 Gen5 20gb - $59.99 For the Equipment lease of $9.99. I hope the information above was helpful. You case Id is116602229. For further inquiries you may contact our Phone support at 1-866-347-3292 or through Customer Management Center via http://supportcenter.myhughesnet.com and in the “Contact Us” section of the page click Email/Chat Support. We are open 24/7 to assist you. Thank you for writing to HughesNet. Have a great day! Sincerely, Jackie Williams HughesNet Support6.3KViews0likes2CommentsHelp Please – Download Speed < 8 Mbps on Gen5 for WEEKS
Well I’m back again – fora few days my download speeds had recovered to normal (15-30 Mbps), but now I am back to less than 8 Mbps. My "work day" download speeds are now generally less than 8 Mbps and often around 1 Mbps! Early mornings and very late evenings speeds can be as high as 30, but I don’t work at night or before 8AM. Simple, low resolution, 5 minute, YouTube videos take 10-15 minutes to watch. This has been going on since January 3d. Here is what I have done to chase this problem down: Rebooted modem and checked speed = no change Powered off modem for 10 minutes = no change Repeated above wired directly to my modem (HT2000W) = no change I have run 90 download speed tests using testmy.net since January 3d and my average speed is 8.18 Mbps! You can see my test results at https://testmy.net/quickstats/stanleytpig I contacted Hughesnet support via chat on January 3d (Lulu Carette, case number 108575566), checked everything I was told to check, did everything I was told to do, the chat took over an hour after which timeI was told that I would be raised to engineering level support and that I would receive a call within 72 hours. I remaind at home avaliable 24 hours a day for SEVEN DAYS and did not recieve a call duing that time. Over two weeks later I received a call back, butI was not home and the caller left a call back number. I called back the next day only to fine that the “call in code” had expired and I could not speak to anyone. I have also tried the speed tests on the Hughesnet website which yielded very weird results, like taking 3-4 minutes to download the 12 meg file and speed results given are > 200 Mbps! Not possible! Web speed tests range from around 1 to 4 seconds – mostly greater than 2 seconds My system is: Gen5 (EcoStar-19-NAD); Gateway ID 15; Beam ID 71; Satellite Receive Signal Strength 99, modem HT2000W, two Windows 10 PCs (wireless and/or ethernet); 30/50 Meg plan that costs $87/per month. I have been with Hughes since 2001 – that’s 17 years and I have literally done everything that I can think of to make system work as advertised (e.g., highspeed internet and at least 60% of the advertised 25 Mbps, or 15 Mbps and 8 Mbps is not even close). It would be really nice if someone could fix this problem – perhaps one of those talented techs like Liz or Amanda could be cajoled into looking into my problem – I would greatly appreciate it. Regards to all - SkipSolved17KViews0likes12CommentsNew Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help. Kind of stinks since it was just installed yesterday. Anyway, last speed test I ran was 1.1Mbps down. Sheesh. Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at. http://testmy.net/stats/?&t=u&d=09292017&x=2&l=25&q=macsociety In case this can help.... I am pointed at: Satellite NameEchoStar-19-NAD Gateway ID8 Beam ID55 Outroute ID7 Thanks for the ear. ThomasSolved95KViews2likes296CommentsWhy does my laptop always open to 5GHz when I have 2GHz selected?
Because of the EXTREME consumption of bandwidth that happens no matter what I do to minimize it, I've set my Gen5 WiFi settings to 2.4GHz (see image below), since 5GHz would be even more consumptive. However, almost every single time I start up my laptop in the a.m. the WiFi connects at 5GHz anyway. What can I do to prevent this? I need to conserve every tiny byte I can! The laptop OS is Win7. I turn off the power to the modem nightly (I'm on solar power and must conserve that way as well).Solved17KViews0likes8CommentsHughesNet Gen5
I tried to call yesterday about changing from my Gen4 plan to the posted Gen5 service special of Gen5/20gb @ $49.99 per month and got hung up on. Is this normal? If it can be done, lets do it. If not just let me know - don't hang up. I love that when I complained about my speed something was done. I now am running at a good speed. I asked about that, too. I am interested in knowing what was done to correct that. Really curious, not complaining.5.4KViews0likes6CommentsGen5 - Equipment Lease Vs. Buy considerations
Can anyone tell me where I can find more details on the costs & benefits of whether to opt for equipment leasing or equipment purchase? I tried to find information starting at the Get Started page (https://www.hughesnet.com/get-started) and I didn't meet with much success. I'm assuming the plan pricing information provided does not include equipment leasing costs. Or does it? What are your thoughts on the trade-offs of one option over the other? My predisposition is to purchase the equipment up-front as that generally means I'll pay less for the equipment in the long run. Does leasing afford the option of future (no-additional cost) equipment upgrades or any enhanced service for the hardware? At a minimum I'd at least like to know the total set of costs I'll be paying. Thanks.24KViews2likes8Comments