Slow Internet on browsing and video always buffering
Hello, Ever since we switched from WildBlue to HughsNet Gen5 (In September 2019) the HughsNet is painfuly slow to use. We're on HughsNet Gen5 50GB plan. We experiance slow speeds constantly. The speed tests below were done via network cable to the modem with Wifi Off. The current Service Plan Data shows 63% remaining and Bonus Zone shows 90% remaining. https://testmy.net/quickstats/Stingray327?type=user_name&q=Stingray327&limit=25&nextprev=1&submit=25 or https://testmy.net/quickstats/Stingray327 Given these speed tests if it were DSL I know there would be no issues in displaying webpages or streaming video. We are using the same devices in the house as when we were on WildBlue. Back on wildblue we were able to stream video without buffering and could connect to our Ring door bell remotely, and communicate live with the Ring door bell. Now on HughesNet we can't even get connected to the ring door bell remotely anymore. Trying to get to the bottom of what the slow issues are? This is seen on multiple different laptops, TVs with streaming apps and the ring doorbell. All of which were much faster on WildBlue. We know of other users at work on HughesNet without these issues. Looking for help on what could be the issue? Thanks!Solved2.3KViews0likes1Comment
Intermittent slow internet speeds, HIGH variations, occasionally unusable
I have opened a case with HughesNet and they promptly closed it with a "Everything is fine at the moment" canned message. Called on lunch at work, got a person in India who read from a script, said the same thing, and apparently didn't know the meaning of "Intermittent." Said for me to gather data when it happens again. So it happened again, gathered data, used the email form... "ERROR 404" when I try to send. NOW the internet is sporadically getting better as the night goes on, my window seems to be closing. I was instructed by Sasha Matthews to use TestMy.Net, however I know that you on the forums here state it MIGHT not be the best test. Here are my tests, Regardless: TEST 1, Auto Test: :::.. Internet Speed Test Result Details ..::: Download Connection Speed:: 234 kbps or 0.2 Mbps Download Speed Test Size:: 256 kB or 262144 bytes Download Binary File Transfer Speed:: 29 kB/s Upload Connection Speed:: 1559 kbps or 1.6 Mbps Upload Speed Test Size:: 1.4 MB or 1432 kB or 1466368 bytes Upload Binary File Transfer Speed:: 195 kB/s Timed:: Download: 8.966 seconds | Upload: 7.524 seconds Tested At:: https://TestMy.net Test Time:: 2018-01-16 22:13:26 Local Time Client Location:: Target:: Dallas, TX https://dallas4.testmy.net Validation:: https://testmy.net/db/D6z3UctEp.qfa5LPNMT TiP Measurement Summary (Download):: Min 0.16 Mbps | Middle Avg 0.23 Mbps | Max 0.26 Mbps | 48% Variance TiP Data Points:: 0.26 Mbps, 0.16 Mbps, 0.16 Mbps, 0.26 Mbps, 0.26 Mbps, 0.24 Mbps, 0.26 Mbps, 0.26 Mbps, 0.24 Mbps, 0.23 Mbps, 0.26 Mbps, 0.18 Mbps, 0.17 Mbps, 0.26 Mbps, 0.26 Mbps, 0.25 Mbps, 0.26 Mbps, 0.25 Mbps, 0.22 Mbps Client Stats:: https://testmy.net/compID/2229861827468 User Agent:: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!] Test 2, Auto Test: :::.. Internet Speed Test Result Details ..::: Download Connection Speed:: 278 kbps or 0.3 Mbps Download Speed Test Size:: 528 kB or 540672 bytes Download Binary File Transfer Speed:: 35 kB/s Upload Connection Speed:: 1992 kbps or 2 Mbps Upload Speed Test Size:: 1.3 MB or 1288 kB or 1318912 bytes Upload Binary File Transfer Speed:: 249 kB/s Timed:: Download: 15.568 seconds | Upload: 5.298 seconds Tested At:: https://TestMy.net Test Time:: 2018-01-16 22:21:29 Local Time Client Location:: Target:: Dallas, TX https://dallas4.testmy.net Validation:: https://testmy.net/db/d0Az3JT7C.oiRUAVu3S TiP Measurement Summary (Download):: Min 0.19 Mbps | Middle Avg 0.27 Mbps | Max 0.74 Mbps | 113% Variance TiP Data Points:: 0.22 Mbps, 0.19 Mbps, 0.2 Mbps, 0.22 Mbps, 0.19 Mbps, 0.19 Mbps, 0.26 Mbps, 0.26 Mbps, 0.26 Mbps, 0.25 Mbps, 0.26 Mbps, 0.25 Mbps, 0.25 Mbps, 0.26 Mbps, 0.26 Mbps, 0.28 Mbps, 0.41 Mbps, 0.68 Mbps, 0.74 Mbps Client Stats:: https://testmy.net/compID/2229861827468 User Agent:: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!] Test 3, Auto Test: :::.. Internet Speed Test Result Details ..::: Download Connection Speed:: 216 kbps or 0.2 Mbps Download Speed Test Size:: 256 kB or 262144 bytes Download Binary File Transfer Speed:: 27 kB/s Upload Connection Speed:: 1206 kbps or 1.2 Mbps Upload Speed Test Size:: 816 kB or 835584 bytes Upload Binary File Transfer Speed:: 151 kB/s Timed:: Download: 9.699 seconds | Upload: 5.545 seconds Tested At:: https://TestMy.net Test Time:: 2018-01-16 22:22:31 Local Time Client Location:: Target:: Dallas, TX https://dallas4.testmy.net Validation:: https://testmy.net/db/2oPThWAw0.NxDWopjwt TiP Measurement Summary (Download):: Min 0.12 Mbps | Middle Avg 0.21 Mbps | Max 0.27 Mbps | 70% Variance TiP Data Points:: 0.27 Mbps, 0.25 Mbps, 0.22 Mbps, 0.12 Mbps, 0.12 Mbps, 0.23 Mbps, 0.24 Mbps, 0.24 Mbps, 0.16 Mbps, 0.17 Mbps, 0.24 Mbps, 0.19 Mbps, 0.18 Mbps, 0.25 Mbps, 0.25 Mbps, 0.23 Mbps, 0.25 Mbps, 0.25 Mbps, 0.24 Mbps Client Stats:: https://testmy.net/compID/2229861827468 User Agent:: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!] Test 4, Manual Test: :::.. Download Speed Test Result Details ..::: Download Connection Speed:: 1076 kbps or 1.1 Mbps Download Speed Test Size:: 12 MB or 12288 kB or 12582912 bytes Download Binary File Transfer Speed:: 135 kB/s Tested At:: https://TestMy.net Validation:: https://testmy.net/db/F6E9QqwSC TiP Measurement Summary:: Min 0.5 Mbps | Middle Avg 1.42 Mbps | Max 3.73 Mbps | 138% Variance TiP Data Points:: 0.51 Mbps, 0.82 Mbps, 0.81 Mbps, 0.86 Mbps, 2.73 Mbps, 2.4 Mbps, 1.88 Mbps, 1.52 Mbps, 1.43 Mbps, 0.76 Mbps, 0.5 Mbps, 0.78 Mbps, 1.73 Mbps, 1.99 Mbps, 2.02 Mbps, 0.68 Mbps, 0.68 Mbps, 2.63 Mbps, 3.73 Mbps Client Stats:: https://testmy.net/compID/2229861827468 Test Time:: 2018-01-16 22:24:55 Local Time Client Location:: Target:: Dallas, TX https://dallas3.testmy.net Client Host:: https://testmy.net/hoststats/Unknown Compare:: 273% faster than client avg, 96% slower than world index 1MB Download in 7.59 Seconds - 1GB Download in ~2 Hours - 19X faster than 56K This test of exactly 12288 kB took 93.683 seconds to complete User Agent:: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!] Test 5, Connectivity Test: IP Gateway J2STC035HNSIGW0101 Packet Loss 0% Average Delay 620 ms Minimum Delay 589 ms Maximum Delay 640 ms Test 6, Current Auto Test: https://testmy.net/db/h5qswjNVJ Test 7, Current Test with Speedtest.net http://www.speedtest.net/result/6972894634 Test 8, Current Test with HughesNet's own Speed Test -- DOWNLOAD SPEED: 9.78 Mbps UPLOAD SPEED: 3.28 Mbps -- As you can see, my window closed, but I noticed the degraded streaming performance and began testing. This has been happening ever since the January 1st Echostar-19-NAD downtime that I have a 3GB token of apology for still. END OF MESSAGE TEST: https://testmy.net/db/PVpOGBroY (Slow again, but not as bad) EDIT: Note: Tested the links, they show "Not found" but if you refresh the page, they show up fine. EDIT #2: Figured this is worth mention. Last Night (January 15th) the internet was barely usable. speedtest.net failed to work with "Latency Error!" showing up. using the legacy site, it took a while, but came up with a ping of ~2,000ms and speed of 0.2mbit and 0.05mbit upload. of COURSE I Didn't save it, like a dummy, but I hope all these tests of it just "Degraded" helps somewhat. I won't be able to even post this if it gets as bad as it was last night. EDIT #3: Checked speedtest.net history, last night doesn't show. Something was REALLY screwy, as it doesn't even recognize ME as the one who tested. However, I did run one on Friday, and it was acting up (Not unusable, but not good), so here is the link to that one: http://www.speedtest.net/my-result/6958022710 That should show it does get REALLY crap, even with speedtest.net.Solved8.1KViews0likes8Comments
control center diagnostics
Is there a page that explains how to decipher the control center codes and information? I'm trying to understand why my internet service has been absolutely, terribly s l o w and using up data. My data allowence is more than half used, and was reset just a week ago! Whatever the dang problem is...it needs to be fixed, and shouldn't count against my allowence for poor service. I've tried to sort through the system information as well as this forum to resolve this issue, but have been unable to find "what to do if you have errors and red 'x' marks, etc...." What is 12.1.9 state code, for example?? And how much data is hughesnet taking away from me to ask that question?? Thanks for any assistance anyone can provide.Solved5.6KViews0likes4Comments