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| Date Last Visited |
10-05-2023
11:27 PM
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06-26-2020
10:04 PM
I truly appreciate your help Remy. I'll keep you updated. I was hoping it would get better but it's not. Terminal downtime is still increasing. Now it's 17%. 5 hours out of the last 29 hours. 28 on the Red X count.
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06-26-2020
01:54 PM
@Remy My Red X count is now at 27 in the history graphs. The terminal downtime has exceeded 11% due to State Code 30.1.1.
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06-26-2020
09:01 AM
Thanks for the info. 20.2.1 is listed as "A management problem has occurred" 30.1.1 is rapidly becoming the default state of operation. It's shut down again but I can hit the control and fix it.
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06-26-2020
06:44 AM
It threw lots of state codes overnight. When I woke up my computer at 5:30 AM, status is in the yellow with Web Accelleration Down. RSS is 85. Diagnostic code is 0000-0000-0000-0005. State code is 30.1.1. At 5:40 AM it's back in the green. 11.2.1 1 195 06/26/2020 04:02:18 06/26/2020 04:05:33 0.3779% 11.2.2 1 90 06/26/2020 04:00:28 06/26/2020 04:02:18 0.1744% 11.3.1 1 10 06/26/2020 04:05:33 06/26/2020 04:05:43 0.0194% 20.2.1 1 39 06/26/2020 04:05:43 06/26/2020 04:06:22 0.0756% 30.1.1 2 623 06/26/2020 10:29:37 06/26/2020 10:39:37 1.2074% Edit: The diagnostic codes are flipping all the time and it's loving State Code 30.1.1. 30.1.1 4 1823 06/26/2020 11:09:12 06/26/2020 11:19:12 3.3778% Just a note, it probably isn't the radio. That was changed two weeks ago by a technician. He replaced the old Gen4 ODU with the new version.
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06-25-2020
10:33 PM
Hey Remy, It's not doing really great but I hope it will get better. I'm getting some page load errors and it's giving my Thunderbird some problems with getting the mail. Mid to low 80's signal is good considering we have a thick dust cloud from Africa clotting our atmosphere down here in Lower Alabammy. Ping is about average. Web response test to some server in North Carolina wasn't impressive at 4.5 seconds. Chicago was better at 2.6-3.0 seconds. It's hanging in there with a 0.0.0 state code but throwing different diagnostic codes every hour. Odd looking codes. I hope it can settle down to the regular 0000-0000-0000-0005 like my modem. I've seen two instances of 0208-0000-0000-0005. I don't know what that one means but maybe it's getting closer to the no errors code. It seems to be improving a bit in the RedX department. Now only showing the X for TCP and DNS (N) acceleration in the graphs. Down to a total of 12 Red X's at the moment. It was doing some miserable DL tests of 13-15 Mbps at testmy but it's picking up a little bit now. Dumping the reboot log into a spreadsheet for counting shows this thing has been power cycled 100 times since 1/29/19 with two boots for software upgrades. It's definitely got some serious mileage on it to go along with all the scratches and rub marks.
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06-25-2020
03:07 PM
Hi Remy, The modem arrived today. Thanks. It looks well-used and came with user installed passwords but it activated ok and it works. It came with a weird set of diagnostic codes (0051-2000-0202-0480 and 0051-2005-1200-5126) and it's own array of red X's in the history graphs. Can you please have a look? Edit: It lost the 0051-2000-0202-0480 code and traded it in for 0000-2020-4802-0487. I have no idea how to research these now. It seems like the previous generations of modems had an explainer function built in. @Remy
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06-23-2020
02:45 PM
Recently my HT2000W with current Software Version: 3.4.6.26 (M) has been going to failure on Web Acceleration showing yellow on System Status page link and showing the Down status and red X for Web Acceleration under System Status. This is with RSS of 80-90. Under Diagnostics on the Advanced Configuration page it's been showing the red X virtually all the way across for DNS Acceleration (N) on both Hourly History and Current Hour History graphs. I've been able to fix it momentarily by disabling/re enabling under Web Acceleration/Control. This would bring my System Status light back into the green for a little while but would go back to yellow and the red X very quickly. Resetting MBX seemed to have no effect. I could only keep the Web Acceleration enabled for seconds early this morning so I bit the bullet and called in to Tech Support for a remote fix. After 40 minutes of going around in circles with phone rep, he finally sent some codes to the modem and helped the problem. I haven't seen yellow status and the red X for Web Acceleraration under System Status ever since but the Hourly and Current Hour graphs are still showing lots of red for the DNS Acceleration (N) item. It works okay but the question is... does this type of problem indicate modem failure as a coming event? This modem has been in service for a few years.
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04-11-2018
11:17 AM
2 Kudos
@Lizwrote: Good morning freeafrog, Thanks for posting and welcome to the community! Thanks for bringing this to our attention, this is an old page; not sure why this is even still around. I've escalated this internally for our devs and management to address as they see fit. We suggest going to MyAccount>Usage in your Support Center to check your usage. Maybe it's still around because it's the only useful and practical Hughes tool still available to us for identifying mysterious usage. Hopefully it will remain around. Take it away and you do all of us a huge disservice. The one you refer us to is useless for tracking down the DDDD aka the Dreaded Data Drain Disease.
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02-23-2018
10:44 AM
1 Kudo
The new wifi modem doesn't get too hot but heat is another thing that used to shut me down. The 9000 was like a furnace. Sorry but that's about all I have for you. I hope Amanda can give you some help. No internet is very frustrating when there's work to do.
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02-23-2018
10:05 AM
1 Kudo
Try disconnecting the power and then the coax. Let it rest for a few. Reconnect coax and then the power. Maybe it will boot. This has worked many so many times for me I named this procedure the coax dance.
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04-12-2017
08:42 PM
@Wally Estes wrote: I called customer support to request that they be added back to my acccount. They replied that this was standard procedure upon changing to Gen 5; they would not restore the tokens. And so it begins. What an awful decision they have made.
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04-11-2017
09:30 AM
I see at least 8 lower dBm over my Asus router. I don't notice any improvement in performance yet. In fact, the Hughes router most times shows lower throughput when using the LAN Speed Test program. I haven't goofed with it much. I've left it set so we can use either network. @GabeUIt sounds like you have an interesting house.
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04-09-2017
12:40 PM
1 Kudo
I'm not concerned about losing token bytes. They'll be replaced. It's just a little disturbing that presently the default is to nuke the bucket upon upgrade. Probably a temporary oversight but it will cause them a lot of work dealing with irate customers.
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04-08-2017
02:41 PM
23.7 GB already loaded in my token bytes bucket went byebye upon upgrade. My 16.5 GB of accumulated legacy tokens are still in my account.
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04-07-2017
11:54 PM
1 Kudo
My first G5 upload test went splat but recovered nicely. Unbelievable speeds for Friday night primetime. 40+ Mbps trumps 400 Kbps.
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04-05-2017
09:35 PM
Has anybody compared the wifi performance/range of the HT2000 with their usual router?
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04-05-2017
10:15 AM
Thanks for all the CPU info C0RR0SIVE. Interesting stuff. The AMD stock is certainly amazing considering the book value is a piddling 50¢ a share. It's one of the most overvalued stocks on the market. Even worse than Tesla.
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04-05-2017
12:16 AM
That's interesting. Thanks for the info Gabe. I didn't know anything about that but AMD is supposedly a lot of the reason our Intel stock with reinvested dividends has doubled in value in the last four years. The last two notebooks I bought for my wife and myself are i7.
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04-04-2017
11:31 PM
I may be wrong but I think you all up north get lower signal by default just because you're farther away. Yes, I think there's a Roswell gateway on Gwalk's map. Looks like beautiful weather in Roswell tonight. https://www.wunderground.com/US/NM/Roswell.html
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04-04-2017
11:00 PM
1 Kudo
We're solid overcast with massive cumulonimbus coming in off the gulf tonight so my signal is low.
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04-04-2017
10:18 PM
I'm wondering what to expect for RSS on G5. I used to get 170-ish with G3 on a clear day and I get 130-140 with G4 since I'm only 35 miles west of beam center. If I see 95 with G5, I'll know to have him try again. I use my computer for business only. I've been very happy with the FX-6300 since I got it 2½ years ago so I don't know anything about a controversy. I did have to RMA the Asus motherboard right away because of a bad USB 3 port. I got it from Newegg and they always do advance RMA for me so I was down for the time it took me to change the parts. I think I have a couple more years before I have to start researching a new CPU. The less I know, the happier I am Yes, the Samsung SSD is great. I have the 850 PRO 512GB and I love it. Sammy stuff is good stuff. We have a ton of it here. The most amazing thing about the SSD is how quickly it boots a W7 computer. I'll never go back to a normal drive for a boot drive.
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04-04-2017
09:11 PM
Thanks Gabe. How does your G5 RSS number compare to your G4 number? Your computer looks a lot like mine. FX-6300, Samsung SSD boot drive and a couple of WD Blacks with 16 GB RAM
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04-04-2017
01:42 PM
I got a copy on that. It tells the tale regardless. No 99% drops in performance due to the time of day.
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04-04-2017
12:53 PM
Thanks. All I see for primetime testing is on Sunday 3/19 but those held up very well compared to the misery inflicted upon users of E17 Beam 55
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04-04-2017
11:31 AM
@GabeU wrote: Just for the heck of it, because I am at the end of my data cycle and still have a considerable amount left, I did some playing around. I downloaded a 1.68GB Linux Mint installation file just to see how long it would take. The entire file only took five minutes and ten seconds, and the download speed was phenomenal! It's almost shocking. It almost feels like it's FIOS. LOL. A speed of 5.70MBps (45.6Mbps) is awesome! Gabe, How well does this hold up during primetime? I decided to test with my 10 Mbps G4 plan and here's what I got. The bite is, yesterday at 6 PM I was trying to do something with my schizonet and was getting 481 kbps which made it Mission Impossible. Another question: how does your G5 RSS number compare to your G4 number?
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03-16-2017
05:49 PM
I don't know what's best and I don't have good answers for you. I always buy mine and then I pay for a service plan to cover it.
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