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Web Acceleration failing
Recently my HT2000W with current Software Version: 3.4.6.26 (M) has been going to failure on Web Acceleration showing yellow on System Status page link and showing the Down status and red X for Web A...
Hi GW,
Good news, we got an update before we go into the weekend! Engineering has applied changes in your area, so please monitor performance for any improvement.
Thanks,
Liz
GW,
Upon looking into some diagnostics, it doesn't seem like the diagnostic codes you're receiving should have an affect on the performance of your modem. Is the new modem working properly? I'm glad the new package got out quickly to you.
Thanks,
Remy
My Red X count is now at 27 in the history graphs.
The terminal downtime has exceeded 11% due to State Code 30.1.1.
GW,
Thank you for the updates. I will continue to look into this for you and will be getting back with you when I have a report with some more information on a possible fix. We appreciate your understanding and cooperation!
Thanks,
Remy
I truly appreciate your help Remy. I'll keep you updated. I was hoping it would get better but it's not. Terminal downtime is still increasing. Now it's 17%. 5 hours out of the last 29 hours. 28 on the Red X count.
