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About maratsade
Distinguished Professor IV
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09-04-2018
06:03 PM
13.1 WARRANTY DISCLAIMER. HUGHES DOES NOT OFFER ANY WARRANTY IN CONNECTION WITH THE SERVICE OR THE SUBSCRIBER EQUIPMENT. THE SERVICE IS MADE AVAILABLE ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. HUGHES EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR OPERATE AT ANY MINIMUM SPEED. YOU AGREE THAT YOUR USE OF THE SERVICE AND THE SUBSCRIBER EQUIPMENT, AND SUCH USE BY ANYONE USING YOUR ACCOUNT, IS AT YOUR SOLE RISK. NO ORAL ADVICE OR WRITTEN INFORMATION PROVIDED BY HUGHES, ITS EMPLOYEES, DEALERS, OR THE LIKE SHALL CREATE A WARRANTY. Also, in section 13.2: Without limiting the foregoing, Hughes shall not be responsible for: (a) any failure to transmit or store, or for any deletion of, any communication, message, email, or content transmitted through, sent to, or received by the Service or Hughes’ servers; or (b) any modification, suspension, interruption, or discontinuance of the Service.
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09-04-2018
09:14 AM
2 Kudos
The people who spend time here are volunteers that are giving back, like people often do when they're grateful and want to give back to those who have helped them by turning around and helping others. This may be a foreign concept to some, but it works well in communties such as this one, which is mostly peer-to-peer help. Gen4 was more consistent for me, but I came late to it -- It may have been glitchy at first too. I mean besides those 3 people who spend their whole days hanging out on these boards?
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09-03-2018
06:17 PM
Some of you also don’t see how hard these people work to improve the service you’re always dissing. Some of us have never received the service we pay for yet are at the mercy of the two almighty satellite providers
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09-03-2018
06:15 PM
Hear hear. Well said, Mark. . Think you owe the people who have been up all night and all day today (one of them an admin here) an apology, while you had a nice, easy day off, grilling steaks and burgers.
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09-03-2018
02:45 PM
It varies, and it's affecting performance, but most things can be done just fine at the moment. Streaming isn't working so well because the system cuts out for nanoseconds and the streaming service doesn't seem to like that. @MrBuster wrote: Under the System Status screen, the 'Satellite Receive Signal Strength' value is the SQF in the log -- do you see your value jumping all over the place, or has it settled down to a constant value for you? Thanks!
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09-03-2018
02:42 PM
They may still be fixing the issue. It doesn't seem to be a weather related issue, so the weather in Ohio would not impact performance in this case. Things break, be patient. Hughesnet is working to restore full performance. My connection(s) are still all over the place! Obviously, not all affected customers have been restored. I've re-booted numerous times and still can not maintain a connection. I'm in Ohio with sunny blue skies and more than frustrated with Hughes Net performance
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09-03-2018
02:39 PM
No, not really. @BrandonCrist wrote: So the person selling it to me said though they don't recommend it. But they have no issues with it themselves. Would this be terms for me to cancel my brand new subscription and get my money back??
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09-03-2018
10:27 AM
@MrBuster, I'm on Eastern time, and I realized the system was down in the evening, so I don't know exactly when it first went down. I checked the modem and about 3 lights were out. I rebooted the modem, and all the lights except System came back on. This morning (9/3) at around 6:30 am, System was still out. I rebooted the modem again, and also restarted the computer, and it was working. It's still a bit glitchy, though. Sometimes the connection cuts out, then it comes back. So, for me, the second reboot ended the issue. The first reboot did not.
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09-03-2018
10:03 AM
1 Kudo
For the first 20 days of your service, Hughesnet sets your data to constantly refill. This is done as a courtesy, to allow new users to get their systems up to date, if needed, so they're not using data. Your system will go to normal after 20 days. To add a screenshot, click on PHOTOS. This is found on the ribbon above the message composer window.
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09-03-2018
08:49 AM
1 Kudo
"doing the same things repeatedly and expecting different results." That's the definition of something..... LOL
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09-03-2018
08:36 AM
My outage started last night (9/2) at around 6:30 pm, and the system is still a bit glitchy. Edit: I see from the announcements that the issue was expected to be resolved in the afternoon of 9/2 but it started for me in the evening of 9/2. @MarkJFine, you're on Beam 68, right? Did you experience any outages? Drew's complaint sounds to me as something more long term than the outage, though it's hard to discern among all the grrrr.
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09-03-2018
07:15 AM
Miss38, this area is clearly marked NOT FOR HUGHESNET SUPPORT. Additionally, this site is a support site, not a rant site, so if you need support, then start your own thread under Tech Support and clearly state what the issues are. No one can help you if all you do is rant. Instead of being furious, try being proactive. You'll live longer.
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09-03-2018
07:12 AM
Deanwferguson, you're posting in an area that's clearly labeled NOT FOR HUGHESNET SUPPORT. This site is not a rant site, it is a tech support site -- if you need tech support, post under Tech Support. "There was an error while attempting to post your message. Try again in a few minutes. Likely because my speeds are measured in kbps rather than mbps" No, it has nothing to do with that, but thanks for the hysterical paranoia. It has to do with you clicking Send more than once. The system gives that error when the user does that.
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09-02-2018
10:36 AM
1 Kudo
Wow, what negative thinking. Well I'm sure if they do it, it will get all screwed up like the last time. I'll probably lose the $20 discount for one year. Then be charged the full amount. What happened to cancelling the service? Thanks for working on it.
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09-01-2018
04:07 PM
1 Kudo
May very well be the first time ever on this site. @MarkJFine wrote: First time I've seen the word 'scam' on the site that was accurate. 👍🏼
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09-01-2018
04:06 PM
Thanks for the info. I imagine many would've fallen for this. The account can also be checked right here on the community site. @Jb413 wrote: Received an email from a site that looked like hughes net official site saying my account had not been paid and wanted account (CREDIT CARD) information. Called Hughes net and found no email was sent and account was up to date. Watch for this scam.
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08-30-2018
07:02 PM
1 Kudo
I'm going to tag Hughesnet reps who read this site; they may have more info for you. @Liz @Amanda @Brooke @Jay
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08-30-2018
06:27 PM
They don't send a tech unless they can see a problem from their side. If you still want a tech, you can probably request one -- it will cost $125. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. Can a tech come to my home and take a look?
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08-30-2018
11:19 AM
1 Kudo
Liz Lemon breaks the trend.... And I don't know who Amanda is. Edit: And Felicia Hardy is Marvel. Definite DC-related trend going here... I may have to change my name to Bruce.
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08-28-2018
07:23 PM
"9 days to get a response?" It takes as long as it takes -- there may not be a fast fix for this. And if they applied a fast fix and it didn't work, you'd be here ranting about how the fix didn't work. Try to be patient.
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08-28-2018
05:58 PM
1 Kudo
That sounds brutal. I hope your calves stopped cramping.
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08-28-2018
07:17 AM
I wasn't using the service at that time, so I don't know if it happened here, but what Mark said makes sense. Seems the storm was significant.
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08-28-2018
07:02 AM
1 Kudo
"No weather here or at my gateway, and my signal strength was great, but I lost connection to the gateway. " It was me, sorry. I turned on the vacuum cleaner.
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08-27-2018
02:00 PM
1 Kudo
ASargnet, if you'd like the reps here to address your issues, please start a new thread, as they like to keep their threads separate in order to provide better assistance. You may also want to explain what your issues are. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
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08-27-2018
07:33 AM
1 Kudo
If you would like your issues addressed, please start your own topic in the appropriate area, such as Tech Support or myAccount and Billing. @Aspencade wrote: I was also lied to and I see one generec answer after another.
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08-26-2018
07:58 AM
2 Kudos
They'll never find my lair, my hairless cats, or my "lasers"!
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