About maratsade

GabeU

@Caelansmom As of right now you have three options: 1. Do nothing and continue as is. 2. Work with Liz in her troubleshooting of your issue, but for which she cannot do without your input. Without doing this, as she explained, the Early Termination Fee at cancellation will be valid. She also gave information that may help with your streaming. 3. Call to cancel your service, and for which there will be the aforementioned Early Termination Fee.

Damian

@Ehrmanj, Thank you for providing me the account information. After running diagnostics, it appears the equipment itself is fully operational, but the communication between your dish and our gateway is being interrupted. The diagnostics are reporting heavy cloud coverage and a very poor line of sight because of this. Our representatives were correct in the fact that the weather is actually causing a severe interruption in signal transmission. While your service may work most of the time during rain, cloud coverage will always vary and will affect things differently. Looking at the weather report, I see very heavy cloud coverage in your area, over the past week. This has been confirmed by your diagnostics as well. I understand this is an inconvenience, however, these are inherent symptoms when using satellite-based technology. As a courtesy, I will be applying a discount to your account once the service has returned. I will send details of this discount through a private message. I appreciate your patience while waiting for this to be resolved and I hope that is the case soon. -Damian

maratsade

Your download speeds look fine, though your uploads are a bit on the slowish side. The system state code shows everything's fine, too. The traceroutes may indicate issues beyond HughesNet. Could you run traceroutes (for example, to the camera server) yourself and post a screenshot here? There are issues with CenturyLink that affect the pathways; HughesNet has no control over those issues.

Liz

Good morning Beareair640, I see it's your first post here, so welcome to the community! We can certainly investigate your HughesNet Voice concerns with you. So that we can better troubleshoot your echo and static concerns, please provide the following information: Are you hearing echoing, or is the person on the other line hearing the echos? Or are you both hearing echoing? If you're hearing the echo, try speaking softer. Does the echo disappear? If the echo disappears, try lowering the volume on the phone handset. If the other person hears the echo, please privately message me with the number(s) of the person(s) you dial who hear the echo. If you know if the number is a landline, cell phone, or another VOIP number, please indicate as such. Your cooperation, patience, and understanding are much appreciated.

maratsade

It probably takes 1-3 business days, if you're making the payment with a bank account number. Those transactions are not instantaneous, and banks typically process those overnight (but only on business days).

maratsade

" Who else in the industry can charge that or actually receives that kind of money for someone canceling? " Verizon, Mediacom, Frontier......

GabeU

@maratsade wrote: Did the friendly HN agent help you reconcile your checkbook?;) Nah. He said it was raining so he couldn't help. :p

Glenn

I can't help it that several were disrespectful but it was never from me. The only times I have replied with anything that would seem that way was to those who told me it wasn't happening. That was the disrespect. You don't help someone by telling them they are wrong. I was not wrong. I just need help getting it working right. People telling me I'm wrong caused the first thread to be closed and the second one to be deleted. That's not help. @GabeU wrote: @maratsade I wouldn't waste anymore of your time with this. On the very first day you posted informative and polite replies with instructions and other helpful information to get the process going. This was, and has continued to be, repaid with utter disrespect and games. I would let the reps deal with it from here on out.

maratsade

Sorry you feel that way, Reg. I just want to get a clear understanding and not misinterpret your comments, hence my asking. But I respect your choice, of course. Reggie wrote: No. With that I think I'm done posting here for awhile.

GabeU

@Cblucas3 wrote: Next time "Professors" offer suggestions instead of belittling a person. You mean like this? "If you don't have an ethernet cable do it via WiFi, but be aware that, if your WiFi connection is weak, it can cause the results to be highly inaccurate." That includes interference. So get off your high horse.

GabeU

Please perform the following test outlined in the graphic below, though follow the full instructions written below the graphic. This is known as a modem isolation test, and it will help to determine whether the issue is with HughesNet or your local network.. 1: Disable the WiFi in the HT2000W modem. 2: Take a screen capture of the HughesNet Usage Meter, along with the clock on your computer screen. 3: Disconnect the LAN cable from the modem, noting the date and time of disconnect. 4: Leave the LAN cable disconnected from the modem for several hours. HughesNet recommends doing this overnight, or during the day while at work. DO NOT unplug the modem from the power. The modem must remain powered. 5: Reconnect the LAN cable to the modem, noting the date and time of reconnect. 6: Take a screen capture of the HughesNet Usage Meter, along with the clock displayed on your computer. 7: Post your screenshots to the community. Do not unplug, power cycle or internally reboot the modem after the test has been run, as the reps need to be able to reconcile your modem data logs with what is shown in the screenshots. Any of those three things will wipe out those logs, rendering the test results moot. Only after the reps have responded with their findings should any of those three things be done. Please be aware that, if you downloaded any large files just prior to this test, some usage may appear to have occurred due to the slight delay in the modem reporting the data usage to the server, but it should be rather negligible. If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).

Liz

Good morning Chcox5000, We're closing this thread since we never got a reply from you. I ran diagnostics on your site and found that the HughesNet system is working normally. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Liz

Good morning dernbeds, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Liz

Good morning jschneider03, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

Liz

Good morning Chelseem88, Just checking up on your site since the tech visited. I see the HughesNet system is up and running with no errors, and no more 2.1.1 state code. If you have any other concerns, feel free to drop by the community again, we're here to help!

Liz

Good morning M2k5150, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation (and screenshots if necessary) so we can better assist you.

Liz

Good morning 1hernar, Welcome to the community! We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

GabeU

@maratsade wrote: Definitely. Additionally, to refer to Internet services that work over a satellite orbiting the planet as "antiquated" reveals a dismal level of ignorance. Agreed. The actual systems that could be considered antiquated, or are getting that way, are ground based services that still require some sort of physical medium to deliver service from point A to point B, regardless of their bandwidth or system capacity.

Liz

Hi Ron, Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

MarkJFine

Nature of the beast with satellite communications. I think we did the calculation once and I think all you needed was 40 people on the same beam trying to watch an HD movie at the same time to bring a beam to it's knees. Couple that with many people who just want to watch something and don't know the technical implications of HD vs SD and you have the potential for a nightmare... the video data saver is an attempt to try to limit the resolution to something manageable across the board from a data usage aspect, but because it tries to reduce the video resolution it also can also help to reduce congestion as well. I can tell you that most people tend to turn it off primarily because of the reasons stated elsewhere.

VickyA

Damian & Gabe, I opened your responses too late!!! 😤 But I have another trip planned next week if you want to make note to check from your end. Please feel free to check anytime between December 7th and December 15th. I will try to remember to look when I get home. Thanks so much!

maratsade

I don't know that they're going to tell you how many people are affected or why they are. I'm not affected, but then again, I only use HN email for notifications, and I have all emails to my HN account forwarded to another account (and haven't had problems with that). It's likely only some accounts are experiencing the issue. Susan Grant Gil wrote: I would love to have a HughesNet rep weigh in again. It's been 2-3 weeks since we have had any response. Is this problem limited to just a handful of us and, if so, what is different about our circumstances than everyone else with a Hughesnet email address?

maratsade

" Would steaming a YouTube video even be possible once the data is used up and it drops to a slower speed? Probably different for each service, depending on your signal strength to begin with?" If you're out of data, then streaming is pretty much a no. When you have data, streaming works no matter what plan you're on. BUT, it is highly dependent on congestion -- this means if a lot of people are using the system in your area, streaming is harder, and sometimes impossible.

Liz

Hello JS99, Thanks for much for your patience while we investigated your case. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns. Please don't hesitate to drop by the community again if you have any other concerns.

About maratsade

Re: Cancellation

Re: My modem is bad but I can’t get any help from ...

Re: Please help troubleshoot my slow download spee...

Re: Voice

Re: When Do Payments Post To The Bank?

Re: I want to cancel my service

Re: Dialed HughesNet Support...

Re: Lost data

Re: This is not a community.

Re: Additional info about latency

Re: Macro Test

Re: Slow speed

Re: Emails are rejected

Re: Slow upload speeds

Re: Connectivity Issues/ tech issues

Re: Dish and modem disconnected but still using da...

Re: Streaming

Re: 20 GB seem to vanish too quickly(6 days) even ...

Re: No internet detected

Re: Low speeds

Re: STILL Not getting promised service- So MAD and...

Re: HughesNet emails are NOT getting delivered to ...

Re: Data tokens vs plan upgrade

Re: CASE NUMBER 125559474