About maratsade

Remy

mglory, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Remy

Liz

Good morning pentangle, Thanks for reaching out. I pulled up your account and the service discount that was agreed upon per case 136209969 is already in effect. 2 of the 3 months of discounts have been applied so far, with this month being the final. Your case history doesn't show any recent e-mail cases; perhaps you can try calling us at your convenience if you would like to do live troubleshooting. Otherwise, you can try starting a new thread in the tech support board. Currently the diagnostics on HughesNet equipment show everything working normally. I would be concerned about the HP88B3F2, iMac, and Amazon devices only having a fair wifi connection, they may be too far from the modem. -Liz

Cal-Beck

I think you hit the nail on the head (I use Roku). There is something that Disney is doing that exacerbates the latency problems with satellite communication that Netflix doesn't do. Changing Disney to SD does not correct the problem. Occassionally you will be able to watch a Disney show without the buffering problem, but for me, the buffering problem happens at least 50% of the time. Once it starts, you might as well head over to Netflix. There may be other issues, like time of day and weather, that affect all streaming services but that doesn't account for the discrepancy between Netflix (good) and Disney (poor). I may try looking into downloading entire disney shows during "free" time, but not sure how I will view them on my TV

maratsade

Cool! john12 wrote: the last three days I just called tec support, they did reboot ,every thing working again for now

Remy

devilbob, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Remy

Liz

Good morning Kroell, I see it's your first post here, so welcome to the community! Thanks for posting, I pulled up your account and noticed you already reached out to us shortly after your post and got your Voice concerns resolved over the phone. Happy to see that! If you have any other concerns, please don't hesitate to contact us again. -Liz

Liz

Good morning KristinTCarter, I see the technician has completed the visit and has gotten your site back online! If you have any other concerns, feel free to reach out again. Thanks, Liz

maratsade

Re-read the replies you got to your original post. You have higher than advertised speeds; the latency you are experiencing is normal for satellite internet; streaming will be difficult if there is congestion on the beam assigned to you; streaming is affected by congestion more than it is by speed, and your speed is more than adequate for streaming. HN can't change the laws of physics, the current limitations of satellite technology, or force people not to clog your beam with their streaming so you can stream. You may want to look into PlayOn Cloud, which lets you download material from Netflix, Hulu, and others. Download the files when congestion is slow and then watch the downloaded files whenever you want.

Liz

Good morning Stevie, Thanks so much for taking the time to tell us what the tech did, I'm so glad he addressed your concerns. We're happy to help so please don't hesitate to come back to the community if you need anything else. -Liz

GabeU

@jpgripp6934 wrote: I looked at our data usage on our account and I never saw it posted to usage. For reference, token data doesn't get added to your Plan Data. It goes into its own data bank that automatically kicks in if you run out of your Plan Data, or your Bonus Data and then Plan Data if between the hours of 2AM and 8AM.

maratsade

You have posted 3 times and all those have been gripes. This is a tech support site. Do you want tech support? For complaints, please head to Facebook, Twitter, or other social media. This is not the right site for complaints.

MarkJFine

Port 53 is used for DNS and it almost seems as if you are tryng to set up a server that may be accessible from outside your home. If that's the case, please understand that Residential installations cannot be accessed from outside your local LAN because the satellite network is protected behind a double-NAT. Only Business installations may be accessed this way. Disregard if you're merely trying to set something up that's accessed within your local LAN.

Remy

mcmorgan, Thank you very much for posting! Welcome to the Community! We'd love to help out, but I was unable to find an account connected to this specific Community profile. Please send a PM to this link with your account number or a phone number tied to the account, and we can figure out what's going on! Thanks, Remy

Liz

Hi sharonmoses, Thank you for these additional details. I'm sending you a new ATA to swap out, please let me know how it works out for you. -Liz

Remy

jeremywolg, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Remy

GabeU

@huggins243351 Two things... First is the importance of editing your phone number out of your post, like maratsade said. I can't stress this enough. You should NEVER post personal info in public, and a home phone number is gold to scammers. Secondly, it would be a good idea to start your own topic if you need help with HughesNet Voice. You can do so here. This way this topic can solely be for the OP's question/issue.

GabeU

@Wilson4200 wrote: How many times do you have to do a speed test when every time I run the test. It 20+mbps download and upload time very from 200kbps to 350 kbps. I don't think running a speed test over and over is going to improve my internet speed. I see you posting the same thing on everyone's post about slow speeds. I have made the account and everything. Kinda pointless to do a 4mbs upload, when it takes about 2 to 3 minutes to do a 3mbs download which is what should be hughesnet upload speed. It's not meant to fix the problem. It's meant to demonstrate it and give the reps pertinent info about it. It's not "kinda pointless". What's "kinda pointless" is asking for help, then giving flak when that help is offered because you either don't like or don't understand the reason for the troubleshooting step given and required. Good day to you.

Liz

Hi sli-er_15, Thank you for your patience while I looked into this. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns. Thanks, Liz

About maratsade

Re: hidden agenda regarding grandfather clauses

Re: No call after email request

Re: Hulu / Disney+ Streaming Issues - Netflix OK

Re: Internet not working

Re: Slow, right out of the gate.

Re: Issue making calls, get message number cannot ...

Re: No internet. Only lights are wifi, lan, and po...

Re: Extremely slow Internet.

Re: Satellite Receive Signal Strength

Re: tokens

Re: voice service problems

Re: Ports 53 and 8883 are open

Re: Can't delete emails

Re: No dail tone but rings incoming calls?

Re: Upload speeds typically < 0.5 MBs, Download sp...

Re: Voice Phone service

Re: How to increase upload speeds?

Re: HN7000S transmit status problem