About maratsade

The system can be so finicky, especially in the early morning.  ... View more

Speeds vary. Not a rip off. Read the subscriber agreement, focus on the disclaimers. Don't care for the service? Unsubscribe.   ... View more

To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607   ... View more

@stevef    If you need help with a speed issue, please start your own topic.  Please do not piggyback on the topics of others seeking help.   ... View more

Aye.  I'm assuming, the homework remark, which is otherwise likely the most cringeworthy reply possible, was also in jest.   I mean it's the internet, you can say the rudest thing ever, slap an emoji on it, and call it good.  :D  ... View more

@MarkG    You've made a couple of posts, that makes it sound like you aren't getting the bandwidth you're expecting.  I think it would be best for you to start a new thread following the instructions for posting speed test results.  That way, you can get some help specific for your case.    I do make zoom calls and have been able to use video, though I do generally dial in over the phone for audio.  There are many variables that affect the performance you are getting, and following the instructions here, will get you help, but ranting on an existing thread likely won't. ... View more

Ok... I confused myself. lol ... View more

It's all good, the faster I can get data from the customer side, the faster we can get this resolved!   -Liz ... View more

Good morning thekysportsman,   Can you please check if this behavior is still occurring for you? Just got word that the logout process was updated to address your concern. Looking forward to hearing back.   Thanks, Liz   ... View more

@jm08488    They will normally compensate for the time without service, which it sounds like they offered.     Unless there is some sort of ongoing issue which, for whatever reason, they are not able to resolve, it's highly unlikely that they will waive the Early Termination Fee when cancelling. ... View more

@Wjb1031 wrote: Yet - if I upgrade for more $$$$, they feel it will work.  Because upgrading to Gen5 means it will be replaced with a Gen5 modem. ... View more

@Wildfarmrose    Depending on the bitrate of the audio stream, you can use from around 60MB to 120MB per hour. ... View more

@Mimi1    In addition to the Glasswire mentioned by maratsade, many devices have built in data usage monitoring apps/programs.  This is especially important for those devices that can't utilize Glasswire.     Also, in case it may help, you can see your currently connected and disconnected devices on this modem page.  The "disconnected" devices are those that were connected, but are no longer, since the last time the modem was plugged in/powered.  When the modem is unplugged or loses power, the logs are erased.  This information can be helpful when there are devices connected, and still using data, that may have been forgotten about. ... View more

Hello thirtyoneprov,   Thank you for your patience while our e-mail folks determined what happened with your e-mails between Sept 15~22. They confirmed that e-mails from that period are unrecoverable, I'm sorry about this, I understand that's frustrating. During the update, a step to connect your inbox from the old server to new server was not complete. As a result, your emails technically did not have anywhere to be delivered to, nor anywhere to be held for later restoration. Our e-mail admins manually reconnected your inbox to the new server to resolve this, which is why your inbox has been working recently.   -Liz   ... View more

sounds super frustrating. Have you tried asking on the Thunderbird forums? ... View more

The technician didn't give you accurate information, as Amazon Prime works fine with HughesNet, as do Hulu and Netflix.  However, all 3 are finicky when it comes to congestion, satellite latency, and internet latency.    To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607   If you have any other options for internet, you can always try those.  ... View more

@ZenDoc72 wrote: Will speed tests show accurate results if the modem is not operational; the modem power cord is unplugged; or the radio transmitter is non-operational? There won't be results, as you can't run speed tests under any of those conditions because you can't connect to the net in the first place.   If you're referring to prior speed tests, depending on where you ran them the results may be logged. ... View more

I'm most grateful for other experts, with no interest in promoting a particular company, providing advice concerning actual events that had already occurred in real time.   Thief of services was already happening when I became a customer. I do not enjoy arguing mute points, so thanks again concerning the firmware situation.   Regards ... View more