About maratsade

Peneloukle

thank you for explaining that for me!

Bobbert

No- not the usage meter. See Usage Tab Dropdown and select Usage History...running bar graph of usage with breakdown. Screenshot sent to Maratsade

Liz

Good morning bobnelms, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

maratsade

I'll do that, and thanks! Also, could you please uncheck the solution tick mark? I clicked on that instead of Reply, but didn't intend to mark this as a solution. 🙂

Remy

LJM425, Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd like to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached! https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy

Liz

Good morning pmcgaughan, Thank you for posting. I've reviewed your account, and your service will terminate on the 22nd with no ETF. As maratsade noted, please be sure to return the equipment to avoid the Unreturned Equipment Fees. -Liz

AJ1

Thank you for the information.

lakeland4

Thank you for the update. I look forward to hearing from you soon. FYI: I posted the text above shortly after your post last week and realized today that it is not there. Hope it does not disappear this time.

maratsade

>>My plan calls for a 3-5 mg upload You mean Mbps. The HughesNet system is designed to deliver speeds of 25Mbps down and 3Mbps up. Some people get more than the 3 Mbps, but it's not a promise. If you read the subscriber agreement you will see that speeds and performance are not guaranteed. The agreement does not promise any specific speed at all and also clarifies that many things affect speeds (which is why they can't guarantee or promise specific speeds). >>I signed a binding two-year contract with a large cancellation fee, but I am receiving only a very small portion of what Hughesnet promised. Please specify what you believe the subscriber agreement promised you. >>they do say that my upload speed MIGHT be as much as 3-5 mg. Where do they say this? >> Where does the responsibility rest for a company to promise what it says it will deliver? What have they promised, and where? The subscriber agreement makes no such promises. >>Before I do this, however, I will contact the legal department of Hughesnet. That is my next step. The subscriber agreement details the procedure to file a grievance with the company. It might be to your benefit to familiarise yourself with it and to follow it. The agreement is located here: https://legal.hughes.com/SubAgree8.23.22 If you have had your account for less than 6 months and you believe the sales agent gave you misleading information, you can request a sales call review. The way this works is, after you request the sales call review, the HughesNet agents on this site will pull the call and listen to it. They can hear what the agent said and what you replied, and depending on the outcome, you may have recourse. If you feel the sales agent misrepresented something, the sales call review should be your first step. To request a sales call review, go to the myAccount and Billing section, create a new post, request a sales call review, and explain why.

maratsade

There's less network congestion during bonus time, so speeds tend to be faster.

MarkJFine

Kay, there are certain aspects of the system that have been known to trigger some internet security systems. Unless someone is physically hacked into your wifi or you already have a virus on your devices, it is virtually impossible for anyone to hack you on a double-NAT system such as this. There are some steps that you can take: 1. Enable MAC filtering on the wifi to only allow devices with a specific MAC address that you know about. 2. Completely scan every device on your system to ensure that there are no viruses nor any malware that are compromising your system.

Liz

Hi, Just another update after discussing with the engineers. To expedite addressing your concerns, we've dispatched a tech to make an adjustment on your site. Your dispatch is currently scheduled for 1/12/2023 between 11:00AM - 02:00PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed, alternatively you can reschedule online. Please let us know how internet performance and streaming goes after the visit, thank you! -Liz

maratsade

I moved this to tech support, hoping for more visibility.

spinmaster1947

Ring cameras do not work with HughesNet Satellite Internet. There is too much latency in the HughesNet system to allow two way communication with the cameras and the app on your phone. Also the Ring cameras use a lot of data since all motion activations are stored on the Internet. I tried to use Ring cameras at my vacation home in the mountains and had to send the cameras back because the Ring tech support said they would not work. Instead of Ring cameras I used a hard wired camera system with a digital DVR recorder. The system is independent of the Internet and stores all data on the DVR hard drive. The system has a phone app which allows the authorized user to view either stored or live images on the cameras at will. The app also can be set to notify your cell phone of motion alerts. The system uses the same amount of data as a text message and does not require rapid two way communication. My system is no longer available but there are other such systems available on Amazon for a reasonable price.

maratsade

If you'd mentioned the Apple router in your OP, we would've told you to chuck it. 🤣

maratsade

You are on the wrong site. This site is for account and tech support, not for reviews of the service. To review your service experience, you need to go to one of the many sites on the internet set up for that purpose. This section is a place to discuss the community itself, not the HughesNet service. The community has nothing to do with the actual service, so your post here is inappropriate. Again, find one of the many review/complain/vent sites on the internet and go there. You have violated community terms of use by mentioning suing, and your post may be removed because of this. Also, learn how to address grievances by reading the subscriber agreement, especially the section on mandatory dispute resolution by binding arbitration (section 5). The section even includes the steps involved in the procedure. By getting an account with HughesNet you agreed to abide by this subscriber agreement. You have never posted here .,which means you have never interacted with the HughesNet reps on this site. These reps have direct lines to techs and others in the company, so you may want to think about posting under myAccount and Billing, and clarify each of the issues you have been having by providing details. Give the reps on this site a chance to check your account and tell you next steps. EDIT: you have actually posted here before, but have never asked for help. All you have done is intrude on other people's threads and complained -- seems you don't really want help. All the more reason to go to complain/vent sites. The size of the data package you buy has nothing to do with speeds, so buying larger packages will not change whatever speed issues you may be having.

GabeU · ‎12-28-2022

Ditto. It's kind of like an FAQ section, and as time goes on and things are added, I'm sure it will be quite thorough.

maratsade · ‎12-28-2022

Extra kudos for the simile. 👍 I notice this every holiday, especially Thanksgiving and Christmas, but others as well. People are off from work and they all seem to want to streeeeeeeeeeeam, so inevitably iCloud refuses to play nicely (my first indication the holidays are here is that iCloud just nopes the fell out of me) and sites that normally load just fine go into a bit of a bah humbug pout and refuse to engage. 😡 The weather outside being frightful (especially in Buffalo) adds to the misery.

Damian · ‎12-27-2022

@perryhughesnet, Welcome to the community and thankyou for posting. Please keep in mind the whole rebate process can take 6-8 weeks to be completed from the date the documents are accepted. You can find more specific info by visiting http://hughesnetrebates.com. Since I do not have direct access to the rebate center or claims, it would be best to reach out to hughesnetpromotions@email-360insights.com via email for further questions. You can also reach out to 1-800-310-0540 to speak with the rebate center over the phone. -Damian

Liz · ‎12-27-2022

Good morning Vince, Thank you for your patience while engineering took a look at your site. They don't see anything unusual from their end. However if you are still currently seeing this issue, please do as you did last time and provide timestamps and dates for when you've observed the issue. Engineering added additional token data to your account to help. Your cooperation, patience, and understanding are much appreciated. Thanks, Liz

maratsade · ‎12-27-2022

Then you're in the right place for some tech help. Start a new topic in the Tech Support section by clicking on the "Start a topic" button, and provide as much detail as you can about the issue. so the techs can work with you and help you improve your experience. Answer these questions:What operating system are you using? Is it up to date?Are you under FAP? Are there error codes or messages, and if so, what are they? Does the problem happen only at a certain time of day or night? How often does the problem happen? What sequence of events leads up to the problem? The reps on this site are happy to help, but they need input from you first. If you're just reviewing your experience, this is not the site for that. There are dozens of sites on the Web you can go to to share your experience, so please go there.

Liz · ‎12-27-2022

Hi jackcmcd, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Liz

maratsade · ‎12-26-2022

Are you talking about HughesNet voice or something else? Who provides your land line service?

Remy · ‎12-19-2022

Titanbosco, To update this thread, in case you haven't seen the private message sent, it seems an agent from the department handling your escalation will be reaching out within 48 hours. Please let us know if and when you receive this call! Thanks, Remy

maratsade · ‎12-17-2022

Please post your Testmy results URL, and run more than one test. More are needed to detect issues. Make sure you run the 25 MB manual test. Go to https://testmy.net/download, click on Manual Test Size, then choose the 25 MB test. Run more than one test, spaced about 3 to 5 minutes apart. Repeat about 3 times during the course of the day. The techs require this to analyze your system. The reps won't be here until Monday, so it'd be a good idea for you to do the required troubleshooting before they come back. Otherwise your case will stall and all you're doing is conjecturing. @llegarsky wrote: Well, testmy.net result is 229 Kbps download speed. Certainly not 8 Mbps. Upload is 115 Kbps.

Remy · ‎12-14-2022

offgrid01, Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd like to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached! https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy

Remy · ‎12-13-2022

unhappy100, Thanks for reaching out! I see this is your first post. Welcome to the Community! We'd like to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached! https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy

Remy · ‎12-12-2022

seanm3109, Thanks for reaching out! I see these are your first posts here in the Community! Welcome! We'd like to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached! https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584 Thanks, Remy

GabeU · ‎12-09-2022

@vikitrola wrote: Mr too You should start a new topic if you'd like help.

maratsade · ‎12-09-2022

Have you tried working with the techs here, Cathi? Might be beneficial for you to do that.

About maratsade

Re: very poor performance

Re: Usage History under the Usage Tab has stopped ...

Re: Unexplained data usage

Re: Survey pops up every few minutes

Re: Can't do ANYTHING!

Re: Within 30 days

Re: 12.1.9 Code?

Re: Upgraded to Gen5 and speeds are still extremel...

Re: A contract should be a "two-way" street. Hughe...

Re: Acceptable FAP download speed?

Re: System is so slow

Re: 50GB fusion service running very slow

Survey pops up every few minutes

Re: Ring Doorbell

Re: Gen5 upgrade

Re: Deceptive sales practices, poor internet speed...

Re: Community knowledge center

Re: Annual Pre-emptive Speed Drop Warning

Re: Rebate missing

Re: Time is being subtracted from my data plan dur...

Re: Buffering, rebooting, what is FAP ?

Re: wifi with chromebook and chrome os

Re: Landline phone gives error message “device not...

Re: HughesNet Phone Service Not Working - no suppo...

Re: My old modem was better.

Re: Cannot activate hughes voice. Error code 004

Re: Rebate

Re: internet

Re: Not connecting to the internet

Re: Wish I had another Choice