About maratsade

Glad it worked! 🙂 ... View more

This is a tech and account support site, not a review site. For reviews, go to the many sites on the internet that have that specific purpose. If you'd like to troubleshoot your system, then post the relevant data, including speed tests using Testmy.net. Troubleshooting with the reps on this site is key if you want to have a chance to cancel without paying a fine.  Or you can pay the fine and cancel any time and go with whatever ISP you want. ... View more

Done! ... View more

eco,   That's great to hear! Please let us know if the issues return.   Thanks, Remy ... View more

I'm curious too! I hope Remy comes back with an answer to that.  ... View more

No worries; that $0.0 is always a little confusing.  ... View more

The same issue I had in June is happening again.  Up to 9/30/2024 I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone.  On 10/1/2024 it went to 100GB and 50GB and has not moved.  It is also the same when I log into my account using the browser.  I need to be able to track usage throughout the month.  Please fix the Usage monitor on my account.  Thank you. ... View more

Tdawg2021,   Thank you for reaching out! It seems this is your first post. Welcome to the Community! I was able to locate your account through your Community profile, which is great. The technician will reach out to you to confirm your visit. At that point, you'll be able to reschedule if nobody will be on site. It seems you currently have an escalated case as well. I'd expect a call pertaining to it within the next couple of days. Please let us know how the technician visit goes.   Thanks, Remy ... View more

Sentiamo93.   It appears that this is your first post! Welcome to the Community! We'd love to help take a look into this data issue. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

Whenever this happens to me, I re-set my modem/router. Just unplug it for at least 10 seconds, then plug it back in. To figure out which plug it is, determine which one turns off all the lights on your modem. This always works for me. ... View more

Yep, and some of those issues have no known solution other than for users to go with another email provider. Hopefully the issue people are experiencing today will be a fixable one and will be fixed soon.  ... View more

Yes, it does. The issue affects receiving your email via Outlook or from the site. The issue is with the email account itself, not how you access it. It's likely going to continue to get worse, so your best bet is to go with another email provider.   Editing to clarify that the issue is between Hughesnet and their email provider, and there are issues that have been going on for a while with no known solution and that randomly happen and randomly fix themselves.  If the issue going on now is one of those, then it will likely resolve itself, but continue to appear randomly. If it's something else, then it'll be fixed as soon as HN's email provider can fix it.  ... View more

If you haven't received the equipment yet, you may want to call the customer service line. ... View more

Instead of "raising the roof," try opening a ticket here by going to the tech support section and creating a post where you describe the problem and provide as much context and information as you can. The HN reps on this site are very helpful.  Keep your expectations reasonable and give them some grace. They're not here to jump at your command, but they are here to help you get the best out of the service. ... View more

@Lhuyghe ,   Sorry to hear you're in this situation.  Unfortunately the reps on this site don't work on weekends. They would likely be unable to do more for you than send a tech, which you already have coming. I hope you have access to a phone or a neighbour in case of emergency. ... View more

thanks skid - you solved my issue solution: connecting to: http://192.168.0.1/#!/home ... View more

@rick3829  I'm sure you're in no mood to keep working on this, given your below par experience so far, but give the reps on this site a chance. They're corporate reps, and from what I've seen here, they seem to have more authority and more reach than the email/phone reps. They're not here 24/7, so an answer may not be immediate, but they are very helpful.  I hope things improve for you.  ... View more

I had a tech come out and did a recheck of the install. Only issue he found was couple a mounting bolts were not "tight enough".   That seemed to have fixed it for now.  ... View more

WillDavis100, I hope they were able to solve the problem. I have had this problem since installation in January. Transmit Error codes are now up to 20% of the time. Hughesnet has not provided a solution. A service tech has come out three times but has found nothing and says the problem is on Hughesnet side. I have been in contact with Remy since almost the beginning, he agrees the error rate is unacceptable but apparently has no clue why. Most recently they sent a Tech out as a "courtesy" but again he found no problems at the site and again blames Hughesnet. The speed test on the app is showing 15mbps download speed even though I have the Elite Service Plan. ... View more

@maratsade wrote: Monday’s a holiday, though.  Good point.  ... View more

You may be aggravated, but you should probably read the Subscriber Agreement. It is clearly stated that "All service plan speeds are “up to” and are not guaranteed." All advertisements also use the words "Up to" in their speed descriptions. It's also not HughesNet's fault if you use up all your data and your service is then throttled, being subject to the Fair Access Policy, which is also clearly stated in that Subscriber Agreement and is further explained here.    You have four options... 1. Continue on as is 2. Learn to prioritize your data usage so that you use less 3. Buy data tokens so that when you exhaust your plan data the service won't immediately go into FAP 4. Terminate your service (how long you've had it determines what the Early Termination Fee will be) ... View more

No level of service is guaranteed, nor is there any guarantee that there will never be any issue. There's no law that says the service has to work 100% of the time for you to be able to use VOIP service in an emergency. You might be thinking cell phones allowing you to make a 911 call even if you don't have current cell service through a company.    The speed testing is done to both demonstrate the issue, and to help give info that can point them in the right direction of the cause. It's a part of the initial troubleshooting.    With this said, it appears that Remy is already working with you. However, if your phone is reliant on the service, so you're not able to get the call you're expecting, I'd mention that, or even reach out to Remy via the private message he sent you.  ... View more

Are they having an issue again today? Cant get any of our emails on anything.   ... View more

No worries at all, Kevin. I totally get it, and I hope you get a satisfactory resolution quickly.  The reps here are on M-F during business hours, though sometimes they stay later. I hope they will reply to you tomorrow. ... View more

aric,   It appears that this is your first post. Welcome to the Community! We'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

 sfry,   Thank you for reaching out! I was able to get your account pulled up through your Community profile, which is great. After running some diagnostics and troubleshooting on our end, it doesn't seem that it's resolved the various state codes you've been experiencing. Due to this, I've gone ahead and escalated your case. I'd expect to receive a call within the next couple days, and our team will be reaching out to the phone number on file. I will provide any additional updates if we receive them. Please let us know how the call goes!   Thanks, Remy ... View more

Try the system control center: http://systemcontrolcenter.com/ Look for something labeled "system information" or something similar.      ... View more

@CcClark    You may want to start your own ticket, if you'd like the reps on this site to address it.  To start your own ticket, go to the Tech Support page and click on the blue button labeled +Start a topic. Provide as much information and context to your issue as you can, so the reps can help you.  ... View more