About maratsade

If ping is working (didn't say if it was to an IP or a domain name), it sounds like there might be a DNS issue somewhere. You might want to check to see if the DNS settings are set to automatic on all your devices.   That said, I've noticed a bunch of Microsoft sites that are getting hung up on TLS issues, but the problem is on their end, not HughesNet. Verizon has the same problem getting to them.   To clear a possible DNS problem: 1. Turn all of the devices using the modem off (all phones, iPads, computers, etc.) 2. Unplug the modem's power from the wall socket. 3. Wait a minute, then plug the modem back in. 4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.   What this does is clears the cached DNSs on everything, ensuring no errors get propagated from the modem, or from one device to another. ... View more

Seems your modem is getting good speeds both up and down. Do you maybe have updates that are needed for your PC? Have you also cleared the cache for your browser(s)?   Edit:  You may also want to try the DNS-clearing procedure outlined by Mark, here:  https://community.hughesnet.com/t5/Tech-Support/Safari-can-t-connect-to-server/m-p/115627/highlight/true#M78041   Others may have better suggestions.   JCH wrote: Been a Gen5 customer for some time now with generally satisfactory results. However, past coupe of months or so I have experienced varying problems with web pages loading slowly as well as much buffering of YouTube videos. Windows 10 PC connected via ethernet. Android phone and tablet connected via WiFi. Same prolems with  all devices. Speed tests from PC with WiFi off:   https://testmy.net/quickstats/hjerald1 Seems upload speeds slow??  Rebooted modem, video saver off.....no improvement.  Signal strength varies in 73-92 range. Dish tight and stable with no obstructions. Sometimes web pages load just slow, other times painfully slow. Hoping for some suggestions.   ... View more

I received a call from HN tech support.  They reported a number of issues similar to mine from my area.  A visit by a field tech has been scheduled for 22 October.   They indicated the tech may change my dish polarization.   I understand antenna polarization (e.g. vertical/horizontal/left-right circular), but uncertain what the implications may be for my connection.  The signal strength is typically =>100... Unless this puts me on a different beam, not so hure how changing the polarization will fix the data delay issue. I guess we will see.... _W_ ... View more

@mreisel    Is the Firestick the only device that you have connected to HughesNet?     Just in case, and if you have a device with which to check, you can see what is currently connected, and what was connected, but is no longer, since the last time the HughesNet modem was plugged in, on this page.      If you have other devices connected, the Firestick may not necessarily be the problem, or even the sole problem.  ... View more

Sounds good.   wa wrote: Which is why I plan to do exactly that when the situation arrises again. But I am not going to purchase a new token so I can capture a screen shot. ... View more

This is not the site to ask that -- this site is to get tech and account issues resolved.  If you would like people on this site to look at your speed issues, please follow the instructions here:https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607   cristopher31 wrote: I would like to know if, like me, there are more people with this speed problem. 0.02 Mbps download and 0.30Mbps upload   ... View more

@RonDvorak    In that case I suggest editing your post from a few minutes ago to answer Liz's questions.  Click on the three dots to the upper right of the post, click Edit Reply, then add the info and post it. ... View more

@multavita wrote: What happens with the equipment? Do we have to return anything since we paid for it up front? Since you paid for it up front, it's yours to keep.  You won't have to send anything back. ... View more

@john777    Something that might come in handy is status meter type program that was designed by @bmillham, as HughesNet doesn't have one for Linux like they do for Windows and Mac.       https://community.hughesnet.com/t5/Tech-Support/Status-monitor-for-Linux/m-p/113827#M76873 ... View more

Do you mean you bought tokens?  ... View more

Liz,   The service technician came out today and found that the modem was bad. He replaced it and I am back in service. Thank you again, Liz! ... View more

@Jimjumper,   Thank you again for your patience while dealing with this issue. I have been monitoring your account and it appears this issue has been resolved. Please clear your cache and cookies then check to see if your email is working again.    -Damian             ... View more

Hi Cindy, Thank you for your patience while your call was reviewed. The sales rep explained that it would be $69.98 for the 20 GB plan due to the promotional discount available--$15 off each month for the first 12 months of service. The rep clarified that normally the cost would be $84.98 per month. After this discussion, the rep offered optional services which added monthly costs to the bill: Express Repair ($7.95) and Norton antivirus ($4.99). Express Repair was free for the first month, but as the rep explained, you may opt out of this service any time. Currently you're still subscribed, but I see that you recently had the Norton antivirus service removed so that will no longer be on your bill.   Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your billing concerns. Regarding your service concerns, I ran diagnostics on your site just now and it's working normally; the HughesNet modem is getting 31 Mbps down. Even your two devices (iPad and Hopper) which are connected to the network have good signal right now. Are you currently still experiencing browsing issues? If so we can certainly troubleshoot that so we can find a root cause, just let us know. Your cooperation, patience, and understanding are much appreciated.​​​​​​​   ... View more

Good morning rhill,   No we were trying to troubleshoot with the original poster of this thread to determine the root cause, but we have yet to get a reply new reply from her. However, if you want to troubleshoot with us that can give our engineers something to work on and keep the ball rolling.   We'll need the basic troubleshooting info from you as well such as:   When did you first notice this happening?   On what device model(s) is this happening?   On which iOS is this happening?   Has it happened on a device that has only had iOS 13? (Never upgraded from iOS 12?)   Is it only pictures and video being affected? Or is it text as well?   Is the issue only delayed messages, or messages failing to send?   Is this happening for sent messages only? Received messages? Or both?   Have you tried all the steps on this site?: https://support.apple.com/en-us/HT204065   If you've done all of the above and the issue persists, please follow the next steps:   Change the DNS settings on your iPhone to a use a different DNS server such as Google's (8.8.8.8). Here are instructions on how to do so: https://www.igeeksblog.com/how-to-change-dns-on-iphone-ipad/     Your cooperation, patience, and understanding are much appreciated.   ... View more

Late to this party, but my modem is on all the time unless there's a power outage. :)   @GabeU wrote: I've done the same since the day I got HughesNet in Dec 2004.  When my desktop computer gets turned off, the modem gets unplugged.  I don't do it for data reasons, though, but only because I don't want it on when I'm not using it.   ... View more

@Mrfoot    On the contrary, I do feel compassion for those experiencing issues, but my replies vary, depending on the post being replied to.  When I reply to a post asking for help, I always provide the best advice I can to help that person to resolve their issue, just like I did in the first two paragraphs of my reply to you.  But, again, depending on what's said in the post being replied to, parts of that reply may not always be perfectly kind.    If I didn't care about someone experiencing an issue, I wouldn't reply in the first place.      BTW, you should read through more of my replies if you think that I "don't show any compassion and only tell people they should of done their homework or words to that effect."   You can do so here, if you like.     Though you may have experienced a bad sales person, HughesNet has 1.3 million customers.  Considering the complaints you see on the various sites amount to less than one half of one percent of HughesNet customers, I'd say that "Hughesnet is a RIP off company plain and simple! The number of complaints about them says it all." doesn't exactly ring true.  Though I don't tout it, I've had HughesNet for nearly 15 years and have rarely had a problem.  My folks, who got HughesNet on my recommendation, have had had it for three years, and they've had virtually zero issues during that time.   Lastly, when a sales rep has been found to have misled a customer, they are dealt with. ... View more