About maratsade

joadsghost,   Thanks for reaching out! I see this is your first post! Welcome to the Community! We'd love to help look into this, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

23lucybaby,   Thanks for reaching out! I see it's your first post here. Welcome to the Community! I was able to get your account pulled up through your Community profile, and it seems you were able to get a technician visit since this post. That's great! Please let us know how the visit went, and if you encounter any additional issues.   Thanks, Remy ... View more

@kwoolman , What have you done in terms of troubleshooting? Things such as rebooting the modem and all the devices connected to it, switching channels, downgrading the video quality, suspending the Video Data Saver, etc.   Does this buffering happen at all times of the day or is it more common in the evening? I hope one of the mods on this site will get involved -- they may have more suggestions for troubleshooting.  ... View more

Trijfree,   Thank you for reaching out! We'd love to help out, but I was unable to locate your account through your Community profile. Please send a private message to https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584, with your account number or a phone number attached to your account!   Thanks, Remy ... View more

Just after making the above post, I go to YouTube and this is what I get: I mean, what is this? ... View more

It takes time to deal with spam, and it's an ongoing battle, as spammers find new ways to spam.  ISPs can't stop spam. No one can truly stop spam. At most they can reduce it a bit, and temporarily.  Continue to mark stuff as spam, then delete it.  If you would like the mods here to get involved, post under Tech Support, but remember that spam is like weeds; it continues to exist even when you think you've eradicated it.  Make sure to check your behaviour -- a lot of spam happens because of what people do, where they post, etc.  Have more than one email account.  ... View more

@Grog_280    Though I don't know if it will make a difference, something you can try on your Fire TV is to go into Settings > Preferences > Data Usage Monitoring. Turn it on, then go to Set Video Quality and change it to something lower. By default it's on Best. If you change it to Good, it may help to reduce the resolution at the source by only allowing the TV to use an amount of bandwidth that will trigger that to happen.    With this said, if the problem is due to system congestion, or a combination of congestion and the high latency inherent to this type of satellite internet, it likely won't make any difference. Congestion tends to be most prominent in the evenings, when the highest number of people are online and many are streaming. As for the latency, unfortunately, the high latency can sometimes cause issues with streaming with some services, even when the overall speed is good enough.    I'd also check to make sure that nothing else is using the service at the time you're trying to stream, sapping available bandwidth.  ... View more

The Exact same website you sent me a link to http://hughesnetrebates.com ... View more

@Remy  Thank you! I hope this helps. ... View more

I’ll try to message you ... View more

hellovolchitsa,   You are able to send me a private message here: https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

It would appear so! Just wanted to relay the diagnostic finding as I figured you may have wanted to know. Other factors we monitor looked good for that device, so that is good 🙂 I will try to get you an update on the next planned upgrade for video streaming when that date becomes available, or pass it along through one our great reps here.  I hope you have a great weekend!   p.s. Be sure to check your e-mail later today or early next week for something from our corporate team.  p.p.s I added 5GB token data to your account for the previous speed tests    ... View more

You can read about it here: https://www.hughesnet.com/acp   ... View more

🤣🤣🤣 ... View more

Yes! In fact, this was the first *week* I've experienced these problems. It just suddenly happened and now, my service doesn't work in FAP at all - nothing loads without a dozen refreshes, and even then, doesn't load properly. Thank you so much for the refund! I'm so sorry about that. I should have known better than saying "agent" a dozen times on the phone, lol! I appreciate that help so much. And ah, alignment! I wonder what messed it up, but we did have a storm recently (the hurricane/tropical storm actually) that knocked down some branches. None were right on top of the dish, but I think maybe close enough to have hit it about - or maybe just the wind/rain messed it up. I haven't gotten a call yet, so hopefully soon! I appreciate this so much, I hope this solves my issues! ... View more

It would appear so! Just wanted to relay the diagnostic finding as I figured you may have wanted to know. Other factors we monitor looked good for that device, so that is good 🙂 I will try to get you an update on the next planned upgrade for video streaming when that date becomes available, or pass it along through one our great reps here.  I hope you have a great weekend!   p.s. Be sure to check your e-mail later today or early next week for something from our corporate team.  p.p.s I added 5GB token data to your account for the previous speed tests    ... View more

@ecoalex2 wrote: No, a new bird doesn't help me now. I bit the bullet and upgraded to 50 Mbs. The price was near the same for the limited time. It will be good to see an improvement. Thanks for the replies. Once the new bird is operational there may be an option to move to it. And with you being a longtime subscriber, even if you're currently locked into a commitment it might still be able to happen without a penalty, though I can't say for sure.   I remember moving from Echostar 17 to Echostar 19 not long after it came online, and it was well worth it. There were some decent offers at the time, and they might do the same with the Echostar 24. ... View more

To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account. The instructions for removing the radio will be included in the return kit. ... View more

I sent my account number to you. ... View more

Thank you! There was actually an outage in my area that a phone rep called back and told me about. I had to reset my wifi connections and password and then everything was up and running after they did their diagnostic testing on my modem.       ... View more

Now I see it! 👍👍 ... View more

We tried finishing a zoom meeting over Hughesnet when our Verizon went down on Fat Tuesday (Mardi Gras Day). It was hopeless. We couldn't even connect. ... View more

@aria wrote: so in trying to respond and thought that i should send by private message was told that I had reached the limit of sending a private message. If you wait a few minutes and try to send the message again it should go through.  ... View more

jaw70,   Thanks for reaching out! We'd love to help look into this, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

The ISP sells you data packages. They don't use your data. If data is gone, it was used by the subscriber.  Generally, repairs are not free.  This site is for tech and account support, not for conspiracy theories.  ... View more