About maratsade

maratsade

I'm thinking flashing text. @GabeU wrote: Maybe they need to put the section description in HUGE bold and then add some kind of link to TECH SUPPORT.

maratsade

Fingers crossed, Bob. I hope the issues will get resolved quickly. @bgreely wrote: I sent him my phone number. Bob

Liz

Hi macwelder, I see it's your first post here, so welcome to the community! I can't reach your site either, so I've dispatched a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Aug 2, 2021 between 02:00 PM-05:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes. Thanks, Liz

hooterville

Yes, maratsade, Email is working again. Thanks, Mary

Chargerdreamer

Thanls Liz. All is good again

Damian

Hello Sbrashers, Thank you for reaching out to us and welcome to the community. I see you had called in to have a technician sent out. I am confident that the onsite technician will be able to resolve this issue for you. Please update me here after the repair. -Damian

GabeU

@McKraftywino wrote: and then no doubt i'll have to call them and be on the phone for hours And you can call 866-347-3292 if you'd rather use that method of receiving help for your speed issues.

maratsade

Don't send direct emails to the mods unless they ask that you do. Open a new ticket and post your questions or information there. @rjk wrote: The thread has been locked and it won't let me reply. I've tried to contact @Liz and it won't let me send anything to her stating I'm over my limit. :(

Remy

deepdiver, Welcome to the community! We'd love to help out! Please send us a private message at this link, along with your account number or a phone number connected to the account. It'll help us take a deeper dive into this! Thanks, Remy

Liz

You're very welcome, Carmen. Please don't hesitate to come back to the community if you need anything else! -Liz

Remy

Kim7, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Remy

Liz

Hi dkoppenaal, We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz

Liz

Hi Mike, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Liz

Liz

Good morning Babylove1983, I'm glad you found the community, thank you for posting. I'm so sorry for the confusion, I know this whole process is not the easiest but I hope to clarify this part for you. The representative ID# is not mandatory for this process. IF you had a government representative help you with your application at getemergencybroadband.org, then yes, we need that representative's ID#. However, if you had no assistance from a rep, that's OK, our agent should have selected the "NO" option for whether you had help, when following our own process. Feel free to reach out again if you have other questions. -Liz

GabeU

This is the HughesNet SUPPORT Community. Social media is that way -------->>>>>>>>>>>

Liz

Good morning earlupta, Thank you for your patience while I tried getting more clarification on these billing processes. I haven't gotten the confirmation I needed, but I'm fairly certain I know what happened in your situation. The due date extension (DDE) option is for those who haven't paid off their current bill and need extra time to do so, not for pushing back the due date of a future bill. In your case, you were paid up, so the DDE applied was useless. I believe we do have another option to schedule payments, which I think would've been a better option. I'm sorry for any confusion and inconvenience. -Liz

Liz

Hi Angrycon192, Thank you so much for your patience while our engineers continue to investigate. After a meeting with them yesterday they still have not found any particular reason on the network for the cause of your concerns. While they continue to look into this I've applied a discount on your account for the next 6 months; you'll see this on your next bill. Your patience and understanding are much appreciated. Thanks, Liz

Remy

sandraketchum39, Thank you very much for posting, and welcome to the Community! We'd love to look into your sales call, but I wasn't able to find your account through your Community profile. Please message me your account number or phone number at this link, and we'd be happy to look into this for you! Thanks, Remy

maratsade

" Lately Google Maps will show my location parked on a street in Samarkland, Uzbekistan, How can Google get it so wrong? Should I be concerned? " Yes. You may be getting up to no good while sleepwalking, and Google knows.

Liz

Hi rjk, Thanks for waiting while your case was investigated. The call review seems to indicate that the name and phone number on the EBB form doesn't match with what's on file in our system; any disrepancy will pop up an error. We recommend checking and confirming with EBB if you can update the info on your form since you've already been granted eligibility. I know this process turned out a lot more complicated than expected, I'm sorry about that, I would be frustrated too. If you can update the form or redo it if EBB allows it, then the EBB should be able to process. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns. I'm also letting management know of this situation, as I'm sure this isn't an uncommon occurrence, putting another name on the form that might not exactly match up with what's on the HughesNet account. Thanks, Liz

maratsade

OK, so the code shows the equipment is working properly. I hope things look better tomorrow after the update.

GabeU

@Robertnmjr If you've purchased tokens but they were never applied to your Data Token bank you may need to add them. Check where you normally buy Data Tokens. If you see any Free or Prepaid tokens you can click them to add them to your Data Token bank, after which the amount added will show in that bank. It's never added to your Service Plan or Bonus Zone data banks. This applies to Gen4/Gen5 service.

maratsade

Did you want the HughesNet reps on this site, who are at the corporate level, to look into this for you? If so, please open a new ticket under myAccount and Billing. Click the blue "Start a topic" button and type your request. @rjk wrote: I have called 5 different times and hours on the phone for Hughes Net to keep telling me my EBB application number has expired and is not valid. I have contacted EBB and they are telling me it is valid and good until 8/11. I have 4 emails from EBB to prove this.

Remy

hannahlb12, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks,' Remy

Liz

Good morning Helen1, I see it's your first post here, so welcome to the community! As Gabe already mentioned, it's best to reach out to our Mexico support line, they have the resources to assist your area. In the meantime, here's some tips on how to make the most of your HughesNet service and working from home: http://support.hughesnet.com/en/faq/internet/get-the-most-of-hughesnet-service https://support.hughesnet.com/en/faq/internet/supported_business_applications As the link above suggests, for Zoom, you can try to go audio only to maximize performance, but if that's not an option, you can also try dialing in separately from a phone. Hope that helps! -Liz

Liz

Good morning Kennywolford, Thanks for reaching out. I see the complimentary tech Remy dispatched completed his visit on the 11th, so I'm closing this thread. Feel free to reach out again if you have other concerns. -Liz

Liz

Good morning Zoose, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Liz

GabeU

@MarkJFine wrote: 3. Some new routers are set to auto-update their firmware, which isn't really recommended. This is mainly because it will use data as this may happen often on new models. However, if the update doesn't work correctly it can end up auto-bricking it. I generally prefer doing those things manually so I can see what happens and not be surprised. If anything goes wrong it won't be happening while I'm sleeping. Excellent point.

GabeU

@DrJdrew If you haven't already, I would try Snoozing or turning off the Video Data Saver to see if that helps. Keep in mind, however, that doing this will very likely cause you to use more data while streaming, unless you've reduced the resolution of the stream at the source. Granted, the chances of having a completely buffer free streaming experience in the evenings is not great, but it might help to improve it.

About maratsade

Re: Poor service and speed.

Re: You have limited connectivity to the gateway.

Re: No lights on modem - no internet

Re: Email error

Re: e-mail bounce back

Re: System light off

Re: July 2021Speeds routinely ONLY 2-5 MBPS

Re: EBB not being applied

Re: I wanted to extend the start date for vacation...

Re: Email delivery being rejected by Hughesnet

Re: No service over 2 weeks.

Re: HughesNet Voice no outgoing calls

Re: Poor speed

Re: EBB

Re: Service

Re: Billing

Re: Terrible Service. Awful Awful awful get out no...

Re: TERRIBLE Service, Communication, and Prices

Re: Google Locations

Re: EBB not being applied

Re: Not working properly

Re: Data token question

Re: EBB

Re: Poor service not honoring agreements

Re: New customer, buffering and video calls.

Re: Cable error is not the problem

Re: Working from Home Successfully with HughesNet

Re: Can I connect wireless router w/200' of Cat5 t...

Re: How do I get support?