About maratsade

Liz

Hi yamilking, Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results. Your patience and understanding are much appreciated. Thanks, Liz

Liz

Good morning CrenshawFamily, I see it's your first post here, so welcome to the community! After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Feb 19, 2020 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes. Thanks, Liz

Liz

maratsade

Can you get to this page? http://192.168.0.1/limited.html#!/general/summary If so, what's the number under System State Code?

maratsade

" using 3 credit cards in a 12 month period that are in different names from different countries." Is this accurate or an error? The whole thing sounds insane, and I hope that now that you posted here, the site mods will be able to resolve this for you.

michaelsw59

Just an update, it appears that Hughes Net email through outlook or what ever email app you use is functioning again.

JJRHN

Thanks

Liz

Dang! Thought being cute and fuzzy would help. -Liz

Jay

Great to hear! -Jay

Liz

Excellent idea, maratsade! -Liz

Liz

Good morning Woody, Engineering suggested this, so let me know how your performance fares after the LAN switch please. Your cooperation, patience, and understanding are much appreciated. Thanks, Liz

Liz

Good morning cherylaoife, That's excellent news, I'm glad the tech sorted all that for you. Thank you for coming back with an update! Thanks, Liz

maratsade

Dispute resolution with HughesNet is via binding arbitration. See https://legal.hughesnet.com/SubAgree-03-16-17.cfm, section 5. Iamjohnsnyder wrote: Does anyone know whom to send a legal demand letter to? I've had this service for 3 months and it's beyond awful. I should be paid to use it. I intend on cancelling it and will refuse to pay a termination fee. They completely lied about the quality of this service.

MarkJFine

I just had about 5 brownies (none of which went in MyFitnessPal, btw), which had sharply less of diabetic effect than reading this thread. lol

Liz

Good morning PandTsoder, I'm glad you found the community, thank you for posting. As Gabe already beat me to it, you can see the breakdown of your bill online to determine why the price changed. From what I can see, the initial change was an increase in the federal tax, and the more recent change (happened in Dec) was the price of the Express Repair service increased from $7.95 to $8.99. Hope that clears things up! In the future, as Gabe noted, you can see these changes online where all your bills are accessible. Here's a video that shows you how: http://support.hughesnet.com/en/faq/account_billing/understanding-my-bill I'll go ahead and close this thread since the original poster has not replied in a while. Feel free to start your own thread if you have further questions. Thanks, Liz

maratsade

It's the established fee for a tech visit.

maratsade

What's the size of your data allowance? If you always run out of data, you may want to consider buying tokens at the beginning of the month, when you have data. They don't expire, so it might make sense in your situation to bank a few. larramendy1 wrote: My FAP speed is zero. I cannot even get to myhughesnet.com to buy tokens. This has been going on for months. When I have data, speeds are 29 to 33 mbps, very good. My system has just been tested by tech person that Hughes sent here. Test results are perfect, but I still cannot use my computer at all after monthly data used, not even to buy tokens. As Hughes advertisements clearly state, "we won't cut you off . . . Stay connected . . . " I'm wondering how they get away with this and how many others experience the same situation?

MarkJFine

One thing to consider is that typically the transmitter in a home satellite setup will be low enough power that sufficient forward error correction is necessary. It's also typical that this kind of forward error correction requires a best of 4 redundancy. So although what you see is 3Mb upload speed, the actual data stream is approximately four times that. Bottom line: The low rate you're seeing is simply an engineering tradeoff to achieve an acceptible level of transmission reliability that's not necessarily required in the receive direction.

GabeU

@MarkJFine wrote: I have a Denon receiver in my office Nice.

GabeU

@maratsade wrote: That's the way I understood it, but Gabe was right to make sure we were clear about what you meant. Pawkiki wrote: People in my home... did I not use the right term?? Yep. Just making sure.

Liz

Thanks! I'll let the engineer know. -Liz

Liz

@Hardy wrote: I have to say I prefer only dark chocolate with mint, but not so much peppermint patty's. That's an extreme type of mint. -Felicia EXTREME MINT. That reminded me of those 5 gum commercials hahaha -Liz

maratsade

That's exactly what it is, electrical tape. Yes, the plum pudding is often served with brandy sauce, or with custard, or both. @Jay wrote: Looks like meat wrapped in electrical tape!!! As for the dessert, I might have to try some plum pudding then. Is it typically served with a sauce? -Jay

cearl67

Was HN the only service available in your area.

Liz

Good morning ScruffyFace, It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thanks, Liz

Damian

@Cabooose2 I am glad to hear this was able to be resolved. If you ever need any assistance in the future, please reach out to us again. -Damian

maratsade

The rhyme and reason is probably a combination of latency and of congestion (traffic) on the beam. TandMShanks wrote: We have the same issue with Iphones - WIFI calling does not work at all. Download of pics and messages is stopped or slowed down if the phone is connected to WIFI. As for the suggestion of Voice over IP - we have it - does not work well either. Have an ongoing trouble ticket with them over dropped calls and garbled connections on numerous occassions. Sometimes works flawlessly, sometimes not, no rhyme or reason to when it does not work.

Liz

The cat mention reminded me of this: "Mouse not detected" -Liz

maratsade

That's delicious too! I'd put Alfredo sauce on it. @MarkJFine wrote: And it's relative: Pasta Primavera

About maratsade

Re: "sales call review" to be performed ...

Re: Internet - Modem Not Working

Re: National Wine Day AND Crab Stuffed Flounder Da...

Re: transmitting error

Re: Down & out over account lockdown

Re: I keep getting error when sending HughesNet em...

Re: Slow downloads and text message with images

Re: BE KIND!

Re: International Calling Barred

Re: Online Distance/Lag Calculator

Re: Nearly unusable connection

Re: I keep losing connection

Re: Hughes Net Worse Than 1990s DialUp

Re: <3

Re: Bill Payment

Re: $125 fee

Re: FAP Speed = Zero

Re: Throttled down again, WHY?

Re: It's World Radio Day

Re: Stopping unauthorized devices

Re: iMessage: images fail to upload

Re: Feel that cool breeze? It's Peppermint Patty D...

Re: It's uhhhh checks notes... Plum Pudding Day?

Re: no options greater then 50 gig plan??????????...

Re: Cannot stream Netflix

Re: VOICE SERVICE MANAGE

Re: wireless calling not working on cellphone

Re: Winter Computer Cleaning Anyone?

Re: Grab your forks, it's National Fettuccine Alfr...