About maratsade

@Janeenlh    For me, the statement that "it was so much better" is accurate.  I went from a max of 1.6Mbps with my legacy, daily refill plan to 20Mbps (then 30Mbps) with Gen4, then about 47Mbps with Gen5.  And though that doesn't necessarily translate into activities running at that speed at all times, nor is the speed that good all the times, it's still much better than what I had.   Downloading a movie early this morning, which is the best time for larger files...     5.9MBps is 47.2Mbps, or nearly double Gen5 plan speed.     As for your WiFi, are you sure it's a signal issue?  An extender/booster only helps with signal issues.  If it is a signal issue, two things should be kept in mind.  One, that the HT2000W's WiFi is basic, and two, that the makeup of your home also plays a part in how far from the base unit the signal stays adequate.  And, if it is a signal issue, a more powerful, 3rd party router can often remedy the problem. ... View more

There are two places where weather plays a role: one is where you live, and the other is where the ground station is. Sometimes weather at the ground station can affect equipment, and this may take a while to resolve.  This may or may not be your case, and only HughesNet reps can tell you if this is happening.    The reps are on M-F during business hours, though sometimes there are reps here a little later.  I will tag them: @Liz , @Damian , @Remy    If you have terrestrial options, such as cable or DSL, maybe you do need to consider switching. That's always an option available to you as a consumer.  ... View more

Satellite TV works differently than satellite internet, so it's not a good comparison.    When you have issues with your modem, check the system control center and see what number is next to State Code. The page is t http://192.168.0.1/#!/home/status    This is an internal modem page, so you don't need the internet to access it, but it has to be accessed from your home, preferably with a cable connected from a device to the modem.    bmhaas wrote: I have been having issues mainly during the day with my modem.  The system, receive and transmit lights are off a good part of every day.  I have tried unplugging it several times with no luck.  I also have Dish TV and am having no issues with it, so I can't beleive it is weather that I can't see?  Any suggestions on what I should do or if someone needs to come out and look at my dish or modem?     ... View more

Chris, this is tech support site, not a site to review your experience with HN or post complaints without evidence.   This site works on a ticket system, so if you're looking for tech support, you should start your own ticket by going to the Tech Support page and clicking on "Start a topic."   To have speed issues addressed on this site, you will need to follow the requirements listed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/td-p/110034/jump-to/first-unread-message   Alexa does not work well with satellite internet, no matter what provider you have. Mac computers and the Safari browser work fine.   If they tell you the system is fine, then it is because it is fine. The ISP's responsibility ends at the modem. If you're having issues, it may be because of problems on your side (devices, software), and it may also be due to latency, congestion, and issues with specific websites.   If you would like help on this community, you will need to provide specific details as to your expectations, what you're trying to do when you encounter problems, etc. If you are expecting to use the system for streaming, you may need to consider a different ISP, as satellite is not ideal for that.   If you need to cancel your account, you will need to call the customer service number, as that's the only way to cancel. Be aware you may need to pay a penalty if you're still under contract. ... View more

Test message from web mail client sent.  I will monitor for NDR and post an update.  Please note that NDRs have often taken 2-3 days after e-mail was sent.   Setting information being PM as requested.  Thank you for your continued efforts to resolve this issue. ... View more

Yeah, it's down again for me too.  It was fine for hours.  ... View more

mommaj,   We see it's your first post here, we're glad you've found the community! It seems you discussed with a chat agent on 5/11 that you needed to call in to our Account Management team to process the cancellation fully, which wasn't done. You then reached out again on 6/2, where the agent offered to help you and your billing instead of outright cancelling, which you accepted. On 7/3 you chatted our team again, which isn't able to proceed cancellation of accounts. Please call in at 1-866-347-3292 if you would like to cancel your account.   Thanks, Remy ... View more

Nah, it's been awhile.  That article I linked for them adding MPEG-DASH to their transcoder was in 2016 and they already supported other adaptive protocols.  Plus they use their own stuff before making it publicly available.  Here's an example of them using MPEG-DASH from 2018, viewed by inspecting the payload. https://mux.com/blog/thursday-night-football-streaming-technology-showdown-amazon-prime-vs-twitch/   Amazon has both the space (S3) to store multiple resolution formats of the videos and the compute (EC2) to transcode on the fly.  So I'd be suprised if they ever used straight up progressive downloads for most of their content, but I guess it's possible.   I won't argue that Amazon is more prone to problems on HughesNet than the other services.  That is something I don't have any insight into. ... View more

@ncstang    There are a variety of reasons why a tech will choose one installation spot over another.  None of us were at the installation, and only the installation tech knows those reasons. ... View more

Can you please private message me the entire e-mail you screenshot so our folks can follow up on this?   Thanks, Liz ... View more

Thanks for this update, Gabe! I'll put in a ticket for this and we'll see how this goes. I'll keep you posted.   -Liz ... View more

@FamletFarm    In addition to the State Code maratsade asked for, take a look on the following page to see if you see any additional Stated Codes or multiple instances of the State Code you see on the page maratsade gave.  If you do see any, please note them in your reply.     http://192.168.0.1/limited.html#!/state_code/state_code_monitor   For reference, when the modem is power cycled or internally rebooted it wipes the logs, so only the State Codes that have occurred since the modem was plugged in or internally rebooted will show on that page. ... View more

Hello Davo,   Thanks for posting, I'm sorry to hear this. I pulled up your account to address your concerns and current diagnostics on the HughesNet equipment shows that it's working normally and delivering well over 25 Mbps in download speeds.    On which platform were you trying to stream video last night?   You may want to check your streaming settings to optimize performance: Use the latest version of streaming apps for best performance If using Netflix - Adjust playback quality to Standard Definition In general whatever streaming service you use, see if you can set the playback to Standard Definitiion to reduce buffering.   If you're streaming on Amazon Prime, unlike Netflix and YouTube, Amazon uses progressive streaming (the others use adaptive). A progressive video stream is a single video file being streamed over the internet. The progressive video will automatically expand or contract to fit the screen you are playing it on, but regardless of the device, the video file size will always be the same. If there is a poor Internet signal and the video stream cannot process quickly, a progressive video will pause and buffer. So there are inherently more issues with Prime than other streaming services because Amazon uses progressive video streaming.   -Liz     ... View more

Good morning dnrkelly,   Got an update regarding your e-mail concern, please check your private messages (PM) in the top right corner of the community page as I'll send you a PM to further address your concerns.   Thanks, Liz ... View more

Good morning debback56,   Welcome to the community, glad to see you here and your fellow members offering suggestions. I'd like to add this other resource for you for working from home: https://www.hninfo.us/worktips   -Liz ... View more

@Charlie51    This is a SUPPORT community.  No one can provide that support if you don't describe your issue.   It's been a month since you first posted your three word blurbs.  You likely could have gotten help by now had you explained the problem. ... View more

all of the above sites show latency and Dropout issues, Your recomended site does not.  But here is data from your suggested site. https://testmy.net/quickstats/mark-worley Minimum ☨  2.77 Mbps   :   1.04 Mbps Average ☨   [show Median]  30.16 Mbps   :   1.76 Mbps Maximum ☨  43.89 Mbps   :   2.38 Mbps ... View more

OK, gotcha. So in addition to looking out for the state code if connectivity drops, please check if this is consistent across multiple devices.    At your convenience, it would also be helpful to see whether this drop in connectivty is seen even if only one device is connected to the network.   -Liz ... View more

@DougMac    If you bring up the HughesNet Usage Meter and click on Usage, you can see how much Token data you've used by hovering over a particular day, and comparing that to the day prior.  Granted, it's only by day, but you can still see how much token data you've used in a 24 hour period, and longer if you compare wider dates.     You can also do this by signing into the HughesNet My Account site, hovering over My Account and clicking on the Usage tab, then clicking View History on the Usage screen.     Granted, neither of these are real time like the Service Plan and Bonus Zone data graphs, but it'll at least give you a daily idea.  And you can, of course, see how much banked Token data you have remaining at the same places you can see your regular data levels, as in the Usage Meter, the Usage page on the My Account site and the System Control Center. ... View more