About maratsade

@Remy    Nope, still not working.  I should've received a notification of your post, but it didn't come. 😞 ... View more

It's not a scam, @Earlzwow.   It's a business that sells data packages, splitting the finite, limited data from the satellite into packages for over a million users. As a business, they operate under the law, and they operate under policies to make sure the finite data is divided fairly.  When you use up your allowance, you're not cut off; you're throttled, and when that happens, you have no access to data hogs like streaming.    Two weeks into the month you have used your data allowance. Your household is the one using the data.HN sells you a data package; they don't use the data for you.  Streaming consumes enormous amounts of data. The fair access policy is there to provide fair access to all subscribers, as satellite data is a limited amount, not infinite. It's different from terrestrial internet such as cable or fiber. It's up to users to budget their data so it lasts the whole month.    It seems it makes you feel better if you blame the other party, but you're the one using the data, not them. Perhaps your time would be better served contacting your representatives and asking them to bring fast internet into your area. Fast internet companies aren't interested in rural areas or other areas of low population density, so they stay away. Contact them and ask them why they can't be bothered with rural areas.  ... View more

The Hughesnet reps on this site can help with your issue; you don't have to keep using overheating equipment.    To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See https://legal.hughesnet.com/Home.cfm   Troubleshooting with the reps here may be to your benefit, especially if you're still on contract.    ... View more

What are "principle payments"?  If you're talking about your Hughesnet payments, you have a due date, so you should pay by the due date. If you're talking about some other kind of payment, this is not the right place to find an answer to that.  ... View more

@Minorjames92 wrote: I was promised 100 to 120 on lan and at least 60 wifi. If you're referring to HughesNet, there are no speed guarantees. If you were guaranteed this during the sales call, you should ask for a sales call review. If it's determined that this was promised, you may have recourse.    And for reference, there is no data cap with HughesNet. Throttling is not a data cap, and they have the Fair Access Policy in place because, unlike ground based service, the satellite's throughput is finite and can never be upgraded. Without the prioritization from customers that FAP elicits, people would be streaming on the service all the live long day, or at least trying to, which would result in the service slowing to a crawl for everyone. It has nothing to do with knowing cable isn't available. It has everything to do with throughput and service load.  ... View more

Done! ... View more

eco,   That's great to hear! Please let us know if the issues return.   Thanks, Remy ... View more

I'm curious too! I hope Remy comes back with an answer to that.  ... View more

No worries; that $0.0 is always a little confusing.  ... View more

The same issue I had in June is happening again.  Up to 9/30/2024 I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone.  On 10/1/2024 it went to 100GB and 50GB and has not moved.  It is also the same when I log into my account using the browser.  I need to be able to track usage throughout the month.  Please fix the Usage monitor on my account.  Thank you. ... View more

Tdawg2021,   Thank you for reaching out! It seems this is your first post. Welcome to the Community! I was able to locate your account through your Community profile, which is great. The technician will reach out to you to confirm your visit. At that point, you'll be able to reschedule if nobody will be on site. It seems you currently have an escalated case as well. I'd expect a call pertaining to it within the next couple of days. Please let us know how the technician visit goes.   Thanks, Remy ... View more

Sentiamo93.   It appears that this is your first post! Welcome to the Community! We'd love to help take a look into this data issue. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.   https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584   Thanks, Remy ... View more

Whenever this happens to me, I re-set my modem/router. Just unplug it for at least 10 seconds, then plug it back in. To figure out which plug it is, determine which one turns off all the lights on your modem. This always works for me. ... View more

Yep, and some of those issues have no known solution other than for users to go with another email provider. Hopefully the issue people are experiencing today will be a fixable one and will be fixed soon.  ... View more

Yes, it does. The issue affects receiving your email via Outlook or from the site. The issue is with the email account itself, not how you access it. It's likely going to continue to get worse, so your best bet is to go with another email provider.   Editing to clarify that the issue is between Hughesnet and their email provider, and there are issues that have been going on for a while with no known solution and that randomly happen and randomly fix themselves.  If the issue going on now is one of those, then it will likely resolve itself, but continue to appear randomly. If it's something else, then it'll be fixed as soon as HN's email provider can fix it.  ... View more

If you haven't received the equipment yet, you may want to call the customer service line. ... View more

Instead of "raising the roof," try opening a ticket here by going to the tech support section and creating a post where you describe the problem and provide as much context and information as you can. The HN reps on this site are very helpful.  Keep your expectations reasonable and give them some grace. They're not here to jump at your command, but they are here to help you get the best out of the service. ... View more

@Lhuyghe ,   Sorry to hear you're in this situation.  Unfortunately the reps on this site don't work on weekends. They would likely be unable to do more for you than send a tech, which you already have coming. I hope you have access to a phone or a neighbour in case of emergency. ... View more

thanks skid - you solved my issue solution: connecting to: http://192.168.0.1/#!/home ... View more

@rick3829  I'm sure you're in no mood to keep working on this, given your below par experience so far, but give the reps on this site a chance. They're corporate reps, and from what I've seen here, they seem to have more authority and more reach than the email/phone reps. They're not here 24/7, so an answer may not be immediate, but they are very helpful.  I hope things improve for you.  ... View more

I had a tech come out and did a recheck of the install. Only issue he found was couple a mounting bolts were not "tight enough".   That seemed to have fixed it for now.  ... View more

WillDavis100, I hope they were able to solve the problem. I have had this problem since installation in January. Transmit Error codes are now up to 20% of the time. Hughesnet has not provided a solution. A service tech has come out three times but has found nothing and says the problem is on Hughesnet side. I have been in contact with Remy since almost the beginning, he agrees the error rate is unacceptable but apparently has no clue why. Most recently they sent a Tech out as a "courtesy" but again he found no problems at the site and again blames Hughesnet. The speed test on the app is showing 15mbps download speed even though I have the Elite Service Plan. ... View more

@maratsade wrote: Monday’s a holiday, though.  Good point.  ... View more

You may be aggravated, but you should probably read the Subscriber Agreement. It is clearly stated that "All service plan speeds are “up to” and are not guaranteed." All advertisements also use the words "Up to" in their speed descriptions. It's also not HughesNet's fault if you use up all your data and your service is then throttled, being subject to the Fair Access Policy, which is also clearly stated in that Subscriber Agreement and is further explained here.    You have four options... 1. Continue on as is 2. Learn to prioritize your data usage so that you use less 3. Buy data tokens so that when you exhaust your plan data the service won't immediately go into FAP 4. Terminate your service (how long you've had it determines what the Early Termination Fee will be) ... View more

No level of service is guaranteed, nor is there any guarantee that there will never be any issue. There's no law that says the service has to work 100% of the time for you to be able to use VOIP service in an emergency. You might be thinking cell phones allowing you to make a 911 call even if you don't have current cell service through a company.    The speed testing is done to both demonstrate the issue, and to help give info that can point them in the right direction of the cause. It's a part of the initial troubleshooting.    With this said, it appears that Remy is already working with you. However, if your phone is reliant on the service, so you're not able to get the call you're expecting, I'd mention that, or even reach out to Remy via the private message he sent you.  ... View more

Are they having an issue again today? Cant get any of our emails on anything.   ... View more