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About maratsade
since
06-05-2015
maratsade
Associate Professor
2909
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1154
Kudos
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2 hours ago
You might want to send @Jay a private message to ask for an update, since his post about this was 2 weeks ago. bounceback2p wrote: We are just waiting on notification of when they go into effect. Probably will be waiting until the cows come home for those.
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yesterday
Normally, when your bill goes up like this, it's due to either the initial plan discount ending, or a different discount ending. The plan discounts when someone signs up are normally for 12 or 24 months. Other types of discounts last however long they're said to, whether it be three months, six months, twelve months, etc. I'm sure a rep will clarify what's going on.
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yesterday
All very valid points - Thanks. However, I visit several web sites that are generally static on the first page (i.e: image content can change, but the size and number of images remain the same and sourced by the site itself) and the load time can vary wildly. Same is true when retrieving an online "logbook" I have - and I know when it changes (and it is only a little text when it does). Also, is sitting with inactivity while the browser reports "waiting" on aws (Amazon Web Services) for 10s of seconds to a minute all from blocking? The past couple of days myhughrenet.com has finished loading in 45 +- seconds. OTOH, just before that was a slow period that took 2-3x longer. Must have been a huge content change between days? What you are saying is very true, but does not logically fit my exact symptoms... Woody
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yesterday
1) No, I'm out of contract as of about 3 years ago, but HughesNet is the only real service available in my area as Viasat is so overloaded I would be limited to the old plans of 25GB, 12mbps, and $75 a month, both slower and more expensive, and it still requires dealing with the worst company in the known universe, AT&T as well as signing a two year contract. 2) Technically no, but in a properly functioning setup, such as the first couple of years I had Gen 4 until the first round of issues I had, then the first year or so of Gen5 until these problems started, latency is held in a range of 675-750ms, which is both predictable and manageable. Not ideal no, but it's not a "hardcore FPS" or any of that garbage, it's casual. With the problems I have now, as far as that game goes, I am also getting lag spikes both random and unpredictable ranging from 30 seconds to 3 minutes, which is in addition to the other problems it causes, such as interrupting downloads, kicking me off IMs like Skype, and just generally being much slower, as the speed test shows.
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yesterday
The Hughesnet reps on this site don't work weekends. Check back Monday after 9 am. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. Kclark79 wrote: Officially 24 hours since HughesNet took payment out of my account without authorization from me and I started calling and emailing. No resolution at all. Does being patient mean waiting until after Christmas to get my kids Christmas money back?
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yesterday
You don't have to get obsessive about it. It would be enough to test 3 times a day (morning, mid-afternoon, and evening, for example), and each time run a batch of 3 or so tests, spread out every 3-5 minutes, if you can. You don't need to post links to specific tests. The main link to your results is plenty and it is more useful than individual links, as the reps and engineers are likely to examine the whole, not individual data points. And if they want to look at individual data points, they will pick the ones they want to look at from your results list. indogwetrust wrote: OK, will conitnue obsessivly testing. Thanks for the interest.
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Friday
@unhappyconsumer wrote: but steadly drops "even when i am not on the internet" when left plugged into lil black box. That would be because you use data when you are actively on/using the internet and you don't when you aren't. If you're looking for help with something, it would be better for you to post in Tech Support. This section, as the title suggests, is for discussion of the Community itself, not HughesNet's internet service.
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Friday
@BirdDog wrote: @GabeU, don't know if anything to to do with your original problem but my Comodo AV popped up an alert last night about Bitcoin mining malware trying to attach to Chrome. Scary stuff going on right now. Oh, wow. That's interesting. It hasn't happened since, and I ran all of the scans I mentioned, but it's entirely possible that something like that could have slipped through, especially if it's new. Thanks for the info. I'm keeping a much closer eye on it since the re-installation.
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Friday
Tammy
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
Thanks,
*Felicia*
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Friday
1 Kudo
Merry Christmas to you too, Cuddlebug. cuddlebug0 wrote: Hello to all. I am settled in and just returned to the community over the past 20 mins. Wanted to give a shout out to all and say Merry Christmas!
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Thursday
Indogwetrust, Since this is not a social site but a tech support site, it'd be best if you remained in the thread you created here and not add to other threads unless you are providing tech support or advice. Each situation is different and the Hughesnet staff and your fellow customers prefer to address each situation individually. Great handle, by the way. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. indogwetrust wrote: Hi Kaiserfam, I am very new to hughsnet and having a similiar problem. I've noticed in the evening the connection is so slow that video cant be streamed at any quality. Do you notice yours to be slower in the evening? I get decent numbers during the day but when I test at night I see like .1 or .2 mpbs and the video my wife is trying to watch is constantly freezing. Of course these are our few minutes to try to relax during the day and there is goes freezing again. I'm sure you know how it goes. . Great handle, btw.
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Wednesday
1 Kudo
There is an old saying Caveat Emptor, let the buyer beware. I was told of the wonders of watching all the movies I wanted, but they did admit that World of Warcraft play was not going to happen. This told me, that neither will streaming movies be a going concern either. Way back when I was in military we also had a saying, which oddly enough showed up again when I started my second career in health care; "If it's not in writing, it's not (going to/did not) happen.
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Wednesday
Dinko
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
Thanks,
*Felicia*
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Wednesday
2 Kudos
@BGAL84 wrote: I agree, this sounds vaguely familiar.. Oh, stuff it.
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Wednesday
1 Kudo
You can have latency due to: 1. radio propagation delays. 2. server delays (congestion) at the gateway. 3. other internet propagation delays at any upstream server in the path. Each hop in the path contributes to latency.
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Wednesday
and on a final note, Amanda, I did not ask for any of the credits or what have you, your agents offered them to me. So therefore, they and your company should honor what you say your going to give, that is all I am saying. For all others that dont agree with me can stick it.
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Tuesday
1 Kudo
Good morning Gabe,
Thanks for keeping us updated on the VDS setting's disappearing act. I'm sending these to our engineers as well so they can figure out why this keeps happening. Please keep us informed and I'll post back with any news once I get it.
Your cooperation, patience, and understanding are much appreciated.
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Monday
1 Kudo
@SinMiller wrote: Last month they claimed we used our 30GB, 50GB Bonus, & 50GB Data Tokens...THERE’S ABSOLUTELY NO WAY POSSIBLE Are you purchasing the data tokens? Data tokens are not automatically purchased. If you see data tokens on your account that you or the other person in your household did not actively purchase, you've got an even bigger problem, as somebody may be using your service without you knowing it. A couple of suggestions. You can go here to see what is currently connected, and what has been connected, but then disconnected, to your modem since the last time the modem was powered up. This info can be valuable in determining if something is connecting that you aren't aware of, as anything that connects can use data. Next, you mentioned two laptops. If they are Windows laptops, I recommend downloading and installing Glasswire. It's a free program that monitors every single bit of data that enters and exits your laptop, and it can tell you just what app/program/process is using the data. This will help in knowing how much data each laptop is using, and what's using it. Many people with data restrictive internet plans use Glasswire. Many of the community regulars, like myself, as well. If you do download and install it, make sure to set the options to "Incoming & Outgoing" and "External". The default is "External & Local", but you don't want Local traffic, or going back and forth within your computer, being counted. Also, it only monitors the data of the computer it's installed on, so it would need to be installed on both of them. Lastly, though you didn't mentioned it, if you have a satellite TV receiver connected to HughesNet, disconnect it, as they can use a ton of data, and for things other than just On Demand program viewing. For the Glasswire settings:
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Monday
John,
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
Thanks,
*Felicia*
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Monday
@Yas Being that you rely on the service for a small business, you may want to consider adding Express Repair to your service, especially if having your service repaired quickly is important.
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Monday
That's a good question -- only the Hughesnet mods on the site can answer that, but fingers crossed! *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. DevFitz wrote: I imagine if it was returned now, the charge would remain anyway?
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a week ago
1 Kudo
@GabeU wrote: I also find it interesting that some people don't both to use this site for which it is intended, but rather to simply rant. It's called the "social media effect." People mistake p2p user-help sites for a place to tell the world about their problems.
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a week ago
Hi Shawna,
We did not hear back from you so this thread will be closed. If you need further assistance please feel free to create a new post.
Thanks,
Amanda
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a week ago
While it is troubling to think that a salesperson would outright indicate that RTOG (live gaming) would work with a satellite internet service (it will not because "latency" which is time spent delivering the response from another player to you, is too high), I am also thinking that your speeds should be plenty fast enough to do most business related activities after the reduction in speed (e.g., sending and receiving emails, interacting with Oracle or a similar platorm, etc.). Perhaps, the $100 price tag for internet is reflective of your use of the internet? It sounds like they created a residential account for you, so you might want to look into a business account instead? I have heard those have data focused towards daytime hours with anytime data as well. They are more expensive, but then again, your use might simply be exceeding what a residential account from ANY provider is realistically going to cope with. @Brittlynn90 wrote: My experience with Hughes net has been horrible. I live in a rural area and do not have many choices in internet, I believe Hughesnet Takes advantage of this. When I called Hughesnet and referenced the competition in my area he told me i was making a good decision picking hughesnet instead. he then asked who was gonna use the service and for what. When i said online gaming and school he continued to tell me i would need the "unlimited" plan. Come to find out there is no such thing as an unlimited data plan with this company. come to find out i was sold a small 25 GB plan that runs out every single month, and that the "extra unlimited/ data" was just a peak time extra gb limit from 3am-8am. who in their right adult mind is up using their internet at this time? We work and sleep at this time.. I want good internet when i need it, not when the entire world is asleep and i can't conduct my business not just between 3-8 a.m. Not to mention i was assured all the online games would work during the off peak time.. but they do not work at any time without drastic lag on my end. I'm paying nearly $100.00 a month with the extra tokens i have to buy to just not have snail pace internet the second half of my month. What am i paying for? My internet is crap where I live you can not get any work or play done without wanting to pull your hair out. Can someone change this? get me what i was being "sold" by this sales Tech? or forgive my contract so i can go with the cable company i should have from the begining, that the guy talked me out of reassuring me i was making the right choice by hughesnet.. I disagree...anyone have the same issue and can help???
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2 weeks ago
To cancel, you need to call 866-347-3292. pacetree wrote: I have ported my number back to my LEC and now I need to remove voice service from my account. I can't find any way to do it myself on the support site. I only want to cancel voice, I'm keeping internet service.
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2 weeks ago
1 Kudo
I got a kick out of that, too. Like the "don't eat this" warnings on things that no one would ever eat. :p That control just feels cheap, and because of the way the water heater is designed there is no way to light it manually. It can ONLY be lit by that piezo lighter on the control. :( I can see the control going bad long before the water heater itself does. :( I'm used to the old, small water heater gas valve with the big black dial on it that has the temps. You reach in with a long match or one of those flexible, extended grill lighters to light the pilot while holding the button down, then put the access panel cover back on the inside, then the outside. Easy and long lasting. Heck, my water heater is approaching 18 years and it's still going strong. And it sits on a concrete slab on a dirt floor basement, so it's not exactly a dry environment. But, it's still fine. My furnace is about the same age, and other than replacing the hot surface ignitor a few times, it's still going strong, as well. They forgot to move the draft prover switch when they installed it in a horizontal position, so it was below the exhaust blower housing and would get water in it. It took a bit to figure that one out, as I'm not used to gas furnaces, but I knew what draft prover switches were and how they worked, and I could tell it was full of water from the condensation building up in the exhaust blower housing and running down the rubber tube to it. Just shook it out, let it sit for a few hours, and put it in the right position.
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2 weeks ago
Hello,
We haven't heard from you in a while so this thread will be closed. Please feel free to reach out to your assigned corporate representative if you need further assistance on this issue.
Thank you,
Amanda
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2 weeks ago
Great, let us know how it goes and if you need anything afterwards :)
~Amanda
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