About maratsade

There are two places where weather plays a role: one is where you live, and the other is where the ground station is. Sometimes weather at the ground station can affect equipment, and this may take a while to resolve.  This may or may not be your case, and only HughesNet reps can tell you if this is happening.    The reps are on M-F during business hours, though sometimes there are reps here a little later.  I will tag them: @Liz , @Damian , @Remy    If you have terrestrial options, such as cable or DSL, maybe you do need to consider switching. That's always an option available to you as a consumer.  ... View more

Satellite TV works differently than satellite internet, so it's not a good comparison.    When you have issues with your modem, check the system control center and see what number is next to State Code. The page is t http://192.168.0.1/#!/home/status    This is an internal modem page, so you don't need the internet to access it, but it has to be accessed from your home, preferably with a cable connected from a device to the modem.    bmhaas wrote: I have been having issues mainly during the day with my modem.  The system, receive and transmit lights are off a good part of every day.  I have tried unplugging it several times with no luck.  I also have Dish TV and am having no issues with it, so I can't beleive it is weather that I can't see?  Any suggestions on what I should do or if someone needs to come out and look at my dish or modem?     ... View more

Actually, it's much better than it was years ago, and continues to improve. But individual experience varies considerably based on where the person lives, and on their expectations.    As for honesty, all the information you need is stated clearly on the website and the subscriber agreement.    If you have a choice that works better for you, it makes sense to switch. ... View more

Chris, this is tech support site, not a site to review your experience with HN or post complaints without evidence.   This site works on a ticket system, so if you're looking for tech support, you should start your own ticket by going to the Tech Support page and clicking on "Start a topic."   To have speed issues addressed on this site, you will need to follow the requirements listed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/td-p/110034/jump-to/first-unread-message   Alexa does not work well with satellite internet, no matter what provider you have. Mac computers and the Safari browser work fine.   If they tell you the system is fine, then it is because it is fine. The ISP's responsibility ends at the modem. If you're having issues, it may be because of problems on your side (devices, software), and it may also be due to latency, congestion, and issues with specific websites.   If you would like help on this community, you will need to provide specific details as to your expectations, what you're trying to do when you encounter problems, etc. If you are expecting to use the system for streaming, you may need to consider a different ISP, as satellite is not ideal for that.   If you need to cancel your account, you will need to call the customer service number, as that's the only way to cancel. Be aware you may need to pay a penalty if you're still under contract. ... View more

Yeah, it's down again for me too.  It was fine for hours.  ... View more

I just tested it and it seems fine to me.  What's wrong with the results page? ... View more

Well, phooey.   @GabeU wrote: It's still having problems.  The My Results page isn't working properly.     ... View more

Update: it's back up.  ... View more

If I understand what you're saying, this explains why the ping works.  ... View more

Look who came out of the shadows. :)   @Jay wrote: Thanks for the heads up!   -Jay   ... View more

Interestingly, I can ping the testmy server just fine. ... View more

Well, that doesn't sound good at all.    @MarkJFine wrote: that's actually very bad for several reasons. Now I'm unsure what Cloudflare is actually caching with testmy and how they calculate it.   Since Cloudflare's network is distributed, I'm also unsure what selecting a testmy server location actually does, if anything, since you're really just talking to Cloudflare, not testmy...   ... View more

Again, they install the dish where the reception is optimal.  ... View more

You're welcome, New Member.    To repeat, these are the facts:   [1] On this site, no one can do anything about your complaints re company policies and procedures, which are set by the execs, who are not here.  [2] You, on the other hand, can take steps, such as sending a letter to HQ, among others. [3]Since this site isn't for business accounts, you're stuck with the phone reps.   I sympathise, New, but it is what it is.    Pspence1234 wrote: You are about as helpful as the 4 people I spent 2.5 hours on the phone with.  Maybe I should call back to the 800 # for a full day of fun on hold.   Thanks for the note professor.       ... View more

The people on this site are fellow subscribers and HughesNet working stiffs. Neither group can do anything to change executive policies and procedures, no matter how much you complain. If you need to address the execs, send a letter to them at HQ and share your opinions with them. The HQ address is available publicly:    11717 Exploration Ln. Germantown, MD 20876-2711   This site is for residential accounts only. For business accounts, continue to deal with the agents at the toll-free number. ... View more

"T hey had to put the dish in the best place to get the signal from the gateway."   No one thinks you're stupid. They put the dish in the best place to get the optimal signal, and that's it.     During the pandemic, streaming has taken a hit for all providers, but it's much more noticeable in limited systems like satellite internet, although it works better in some areas than in others due to many variables, including congestion and traffic on the beam.  It's unlikely this issue is going to get better any time soon -- if streaming is the only reason you got internet, you may want to reconsider, especially if you have a terrestrial internet provider in your area (cable, DSL, etc.).   ncstang wrote: I have two issues, first they drilled the dish into my roof, instead of mounting it to the pole in front of my house. The tech support person tried to explain to me that it is because of the gateway. They had to put the dish in the best place to get the signal from the gateway. Seriously? You think I am that stupid? Clear line of sight to the southern sky. It is just as clear from the pole as it is from my roof, but now I have holes in my roof, and you are trying to tell me it's because of the gateway signal?   Second, I couldn't stream netflix, youtube, facebook, nothing. I had to pause it, let it download for several minutes, then watch whatever section it downloaded, then pause it and wait several more minutes to download the next section, etc.. etc... It is really difficult to watch a 1 hour show in 5 minute sections every 10 minutes. I did the video saver snooze, I changed the wifi settings in the modem and nothing. Well they did something this morning while I was on the phone with them, and now it seems to be "better". Not great, but at least it is staying ahead of itself instead of buffering every few minutes.   Let's hope it stays that way. But seriously, I have holes in my roof because of the gateway signal? Give me a break.     ... View more

I don't stream much, but I haven't had any problems streaming from Netflix, Hulu, and Amazon Prime. I load the shows using a laptop that I connect to the TV via HDMI, and I have very little, if any, buffering, though it does depend on time of day, with prime time being worse. Congestion affects performance, so even if your system is just fine, congestion, added to latency, will affect streaming.    But even though streaming normally works for me, I prefer to watch shows without any buffering at all, and in HD. To accomplish this,  I use an app called PlayOn Cloud which works like a cloud-based DVR and records shows without using data.  I then download the shows during the bonus bytes time (2 to 8 am), because downloading does use data, and then I can not only watch the shows without any buffering and in HD, but I can also save the files to watch as many times as I want, just like with a regular DVR.     gobucks1966 wrote: Everytime I have tried to stream something on my tv it just buffers, I am fairly knowlegable when it comes to technology, I have run all the tests from my system control system, and it awlays says everything is working fine. Anybody have any helpful  information they could give to me? Thanks!   ... View more

Famlet, when you are having the issues, go the modem's internal page (http://192.168.0.1/#!/home/status) and record the number next to State Code, then post it here.  You do not need the Internet to access the modem's internal pages, but if you can't using wifi, you may need to connect a device directly to the modem.    FamletFarm wrote: Hi, We just got HughesNet about a week ago after moving into a new house, but from the start have had trouble with constantly getting disconnected from both the WiFi network and losing internet connectivity in the middle of any tasks. Basically, anyone who was connected to the WiFi network (HT2000W modem) would find themselves NOT connected to it every couple of minutes. When they were connected, they would lose the ability to load pages/etc, and then find themselves disconnected from the network. We purchased a Google Nest Wifi Router to improve the signal throughout the house - so I have disabled the radios on the HT2000W and am now exclusively using the Google Nest Wifi Router - and the issue of being kicked off the WiFi network has been fixed, but the problem with not staying connected to the internet remains. We can't watch videos, we can't even really browse the internet because every few minutes the Google Nest is now telling us that it's offline. It's not a Google Nest router problem, it happens on multiple devices, so either there's some issue with the satellite or the HT2000W they installed. Can someone please help get this fixed for us? Thank you   ... View more

Ballast, open your own ticket by going to the Tech Support page and clicking on "Start a topic." This is a tech support site, and each user should have their own thread.  Make sure you provide evidence for the issues you claim you have, such as screenshots.   ballast wrote: I have been using Hughes.net for several years now, but I have recently (in the last month) been having the same problem. When it started happening, I added a mesh network and a more powerful WiFi modem to improve coverage. Coverage is better, but I still get the strong WiFi signal, but no internet. In addition, when I get an internet connection it can be incredibly slow. Sometimes I have to send an email 5 or 6 times before it finally goes. The Hughes meter app has stopped working several times. Hughes has never been incredibly great, but it has gotten MUCH worse in the last few months. I realize that the pandemic has put a real stress on their system, but they are no longer fulfilling their contract promises relating to performance. I am just waiting for Star Link to go live.   ... View more

You're in the right place to get this resolved. The official HughesNet reps on this site are here M-F during business hours, and they can look into this for you.  Because it's a holiday weekend, I'm not sure if they're working today, so you may need to wait until next week to hear back.     mommaj83 wrote: My account was suppose to be closed and I am not suppose to get anymore bills. I havd had so much trouble trying to get this resolved. It's been since February and it's still happening. I called again on 5/11/20 and thought it was took care of and now I have recieved another bill from your credit department saying I owe 43.28. I thought my issue was resolved and Its not. I got a case number the day I called 129351905. I don't live at the 496 D Jones Road residence anymore someone else lives there now. We have another internet company now. Please stop sending me bills.   ... View more

You're generalising your own experience to everyone else's, and that's nonsense and not a reflection of reality.  You seem to have pretty serious issues, and maybe the mods here will check your system remotely and see whether it's working or not, and move from there.     This is a tech support site, not a complaints site, so you'd be better served to take your complaints to sites that accept that sort of thing, such as social media sites.    @Liz  <-- tagging official HughesNet rep.   *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. ... View more

You may want to provide some details as to what the issues are that you're experiencing.    EDIT: if you have spoken to people over the phone, the official HN reps on this site may be able to read the case notes, if there are any. Still, it would help if you elaborated.       ... View more

I've been able to use Zoom, but it can be glitchy on and off (latency issues, I guess), and I wouldn't use it for anything really important, like a job interview. And it also eats So.Much.Data.  ... View more

To have speed issues addressed here in the community, please follow the procedure described here:  https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607   Make sure you follow all the requirements, as the speed test record is needed for the HN engineers to figure out what may be going on with your site.  It's a good idea to have several tests done at different times of the day, say batches of 3 tests run 5 minutes apart in the morning, afternoon, and evening.    Zoom is a data hog, especially when using video, even if your speed is high.  Here's an article that discusses how to reduce Zoom data usage: https://www.reviews.org/internet-service/how-to-reduce-zoom-data-use/   Zoom does work with HN, but it may not work all the time, for everyone, in all regions, and without glitches. This will be due to many things, such as the nature of a satellite connection, and other issues like congestion and Internet traffic in your area, network optimisation issues, and others.    With HN, speeds are not guaranteed. This is spelled out both on the website, and more importantly, in the subscriber agreement you are bound to by virtue of your subscription.   Since you have a video interview, I'd say your best bet is to go where you can get terrestrial service, such as DSL, to make sure it runs smoothly for you.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   ... View more

Mizzmo, your post would likely receive more attention if you created your own ticket. To do so, go to Tech Support (https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport), and click on "Start a topic."  Then explain your issue.  You can copy what you posted here and paste it over there.     It might also be a good idea to get a second email account (with Gmail, for example) and have the emails sent to your HN account forwarded there (you can set this up once you get back into HN Webmail). This way, if you encounter difficulties and can't get to your HN email, you will still receive the forwarded copies (for example, the code from Amazon).    Mizzmo wrote: Same here, been trying and they reset my password after clearing history and etc but can't get in. Been waiting for a call back too. Bad thing is I cannot access my amazon account after clearing everything out. They keep sending the validation code to my, email.   ... View more