About maratsade

I'm thinking flashing text.   @GabeU wrote: Maybe they need to put the section description in HUGE bold and then add some kind of link to TECH SUPPORT.    ... View more

Fingers crossed, Bob. I hope the issues will get resolved quickly.    @bgreely wrote:  I sent him my phone number.    Bob     ... View more

I would say for now, the best you can do is wait until one of  the reps (@Liz , @Remy , @Damian ) replies to you, which hopefully will be today. They will attempt to communicate remotely with your modem and run diagnostics to see what may be going on.      @bgreely wrote: I have tried multiple times to access the testmy.net, but I always get, page cannot load. I hope there is something else I can do to figure out what the problem is.     ... View more

If you would like the reps to address speed issues, you will need to run speed tests using Testmy.net. The required troubleshooting protocol is detailed here.    EDIT: in the meantime, though, wait until you hear from the reps, as the issue might have to do with the dish.  ... View more

You may want to read this: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/td-p/110034   " Troubleshooting is key! If we cannot resolve your concerns after best effort troubleshooting, we are happy to work with you regarding the termination fees."   It may be worth your while to troubleshoot your issues with the reps on this site, becuse, if they can't fix the problem, they will work with you regarding your termination fees, and you will not have to wait until your contract is over.  Have you done the math? If the service is so bad for you, you may want to think about whether you wish to pay a lot of money for something that isn't working for you.  Work with the reps on this site and you may be able to terminate your subscription for a lower fee or for no fee at all.   ... View more

Mary, email's back for me now...no longer getting the 504 error.  Is it back on your end? ... View more

Mary, email seems to be down right now.  ... View more

Don't send direct emails to the mods unless they ask that you do.  Open a new ticket and post your questions or information there.    @rjk wrote: The thread has been locked and it won't let me reply.  I've tried to contact @Liz and it won't let me send anything to her stating I'm over my limit.  :(   ... View more

" why not have the tests run by hughesnet by request and if my speed has no issue, then it is in the wiring or the wifi or something else"   The tests they can run show the speed delivered from the satellite. The tests you run show the speed on your side of the equation.  They can't run tests from your computer; you have to run them. ... View more

You should head over to myAccount and Billing and start a new topic, and respond to the information @Liz  provided here.  The area where you're posting is not for tech or account support.  There appears to be a discrepancy in the data supplied to EBB and what HughesNet has. The information doesn't match, and it has to match or they can't help you.  ... View more

" how would you know if they are following the law? "   I am familiar with how this works.  ... View more

To have speed issues addressed in this community, you need to use the protocol required in this community. You have other choices, such as chat and phone reps, and they may be fine with other protocols. If you are unwilling to do what it takes to get help here, that's fine and it's your choice, and it will be respected,  but you will not get anything done here without following what the site requires.   ... View more

"  I think they just keep coming up with excuses so they don't have to apply the discount.  I'm past the point of fustration and looking into reporting them ."   They are following federal law. Maybe they have a different number on the account than the one you used for EBB. If the law requires the numbers to match, they will need to match before you can proceed.   ... View more

I imagine the reps on this site can fix this. They'll be back tomorrow.    ... View more

It's unfortunate you feel that way, as providing the Testmy.net link to your results page is a necessary step to move forward.  ... View more

" i pay for 50 gigs a month and rarely get more than 2-5 Mbps"   The gig package a user pays for does not impact speed negatively or positively. All the data packages are designed to provide 25 Mbps down and 3 Mbps up, but many factors may influence the experience, as both the website and the subscriber agreement state. Speed and performance are not guaranteed.  ... View more

Please post the URL to your Testmy.net "my results" page.  This is what the techs need to address your issues.  ... View more

You're welcome, and I hope this gets resolved for you this coming week.    @Babylove1983 wrote: OK thank you for replying :)     ... View more

Your best bet is to wait until the HughesNet reps on this site reply to you. They may be able to see what the issue is and you can go on from there.  The reps are here M-F during business hours.  ... View more

Your point is reasonable. There ought to be some way of getting everyone who deals with customers on the same page, so a customer would have a more productive experience no matter who they talked to.    My reasons for suggesting you post under myAccount and Billing are:   The reps would respond there, and being they are corporate reps, they have more access and more power to reach out to other divisions on your behalf The reps might be able to fix the issue for you by getting the process moving and You may get some kind of mitigation from the reps that would serve as a substitute for the EBB, at least in part and for the time being while they sort out the issue.    @Deejay1214 wrote: No i just think its a shame everyone at hughnet gives a different answer. Maybe a little training would help.   ... View more

They are following the law. If you would like a HughesNet agent on this site to reply to you, you may want to post under myAccount andn Billing.   Just ask your question there and a HughesNet corporate rep will reply to you.  ... View more

The reps on this site can run remote diagnostics on your modem; make sure you leave it plugged in. The reps are here M-F during business hours, so you will likely hear something tomorrow.  You can also call the phone reps; they're on 24/7.   ... View more

The review takes a few days; you may hear from one of the HughesNet reps on this site (@Liz , @KathyVoss , @Remy , @Damian ) if they need information from you. If so, they will ask that you send it to them privately.   ... View more

You should go ahead and request a sales call review, then.    @sandraketchum39 wrote: I have been a customer since February 2021.    ... View more

How long have you been a subscriber? You may want to request a sales call review. This would allow the HughesNet reps on this site to listen to the call, if it's still available, and hear exactly what the agent said and what you replied, to see if proper expectations were set. If they find you were misled, you may have some recourse.  If you would like to request a sales call review, just put it in a post in this thread.   ... View more