About maratsade

The techs install the modem in the area of the house where it will work best, so it might not be a good idea to move it at all.  ... View more

No, I didn't have to be watching it to record it. I could schedule it, and it would record, but using my own data. To download, it would once again use data.  ... View more

" Things may have changed"   Totally possible. I hope the PlayOn techs have an answer for you soon! ... View more

OK, so you have PlayOn Desktop. I had it a couple of years ago and I had two main issues: Recording AND downloading both use data (so your data gets used up very fast), and downloading was very spotty and often gave me errors, so I had to keep trying to restart the download.     I ditched the desktop app and went with PlayOn Cloud. It uses no data at all to record, and I have very few issues with downloads.  ... View more

Gotcha.  So you have PlayOn Desktop, or do they make a PlayOn Cloud app for PC?  I used to have the PlayOn Desktop app and it was awful.     ... View more

When you say " We are able to download maybe one or two shows and then due to stalls and buffering the recording stops" you mean that the downloading stops, right?  Recording happens in the cloud, bypassing your system completely.   POC is sensitive to congestion, so if there is congestion at the time when you try to download, the downloads will slow down or will stop.  Unfortunately congestion can pop up at any time.  ... View more

You have complained about poor speeds a few times but have not done the procedure required to have speed tests addressed in this community. You've been a member of the community since April 2020 and in all that time you did not seek any kind of tech support here.  Maybe you could start by running the required speed tests and posting the link to the tests results.  ... View more

Thanks for posting the URL to your results page.  The file sizes your speed tests used are not the ones required to have speed issues addressed in this community.  You need to use these manual test sizes: 25MB for testing download speed, and 4MB for testing upload speeds.  For details, see this article: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607     ... View more

Two things:   Please post the URL to the "My Results" page.  What you posted is not what's needed.   For security reasons, please edit your post and remove your SAN from it.  You can edit your post by clicking the 3 vertical dots in the upper right hand corner of the post and selecting "Edit." If the HughesNet people on this site need your information, they will request that you provide it via PM.  ... View more

As stated in the subscriber agreement, speed and performance are not guaranteed.  Speed and performance depend on many factors, many outside of HughesNet's control.  The system is designed to provide 25Mbps down and 3 Mbps up,  but this may vary among users, with some getting more and some getting less.    To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607   The penalty for cancelling the subscriber agreement before the 24 month term is $400. After 90 days it goes down by $15 a month.  Shee the chart below.    ... View more

You only need this URL: https://testmy.net/quickstats/pbca04&f=1   You will need to use the required fixed file sizes for your downloads as well.   See the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607   This procedure is required to have speed issues addressed via this community.  ... View more

Hopefully the tech will be able to fix any issues and get you back on track. Good luck!   jpass12 wrote: Like I said above, I am planning on contacting tech support to schedule an appointment to do a site visit and inspec the dish alignment, etc. As it is, it is almost useless. I visit the cabin once or twice per month so I seriously doubt that I'm hitting data caps since we do not connect to it since it doesn't work.    ... View more

" Then why offer a service that it is supposed to work and it does not." You are assuming that because it does not work for you it does not work for anyone else.  It works for a lot of people, and it doesn't work for others -- you appear to be one of the others.    "Please explain to me what is Hughesnet good for besides collecting a montly payment and abysmal service?" It's an ISP. With limitations caused by the nature of the technology, you can basically do pretty much everything. Again, with limitations. Data intensive activities may suffer, especially during times of high congestion.     "Why am i paying $70 a month and not even been able to check my emails." You can cancel any time.  You can also work with the techs to improve your service. You can also adjust your expectations to the reality that satellite internet is not like terrestrial internet.   Hopefully part of your research pre-subscribing including reading the legally binding subscriber agreement, which sets the limitations of the service and informs you that speeds and performance are not guaranteed. The website also has disclaimers regarding the limitations of the service.   At $70 a month, you will be paying $1680 over the life of the agreement. The ETF is $400. You might consider unsubscribing and finding something else.    This is a subscriber to subscriber community. I'm a subscriber and have no shares in the company. The staff have the word Moderator next to their names.      ... View more

Are you requesting a sales call review?  ... View more

Yes, exactly.   @MarkJFine wrote: It's not besides the point, it IS the point.   ... View more

Yes, ideally you should get something that works within product-related expectations.     How much research did you do about the product and its potential limitations before subscribing?  ... View more

If you feel you were misled during your sales call, you can request a sales call review (EDIT: though your sales call may no longer be available...still, you may want to request one just in case)   Comparing satellite internet to any terrestrial provider (such as your At&T) is misleading, as satellite internet and terrestrial internet are two very different kinds of services that work differently. AT&T's signal doesn't have to travel thousands of miles from space, so the latency and congestion are low.  ... View more

that's what was happening to me too, @Oletrapper , same thing with banner and all. Not happening now, though. Weird  ... View more

They're not increasing the amount -- it's probably a discount that ended. If it's not working for you, why wait until the contract ends? Do the math.  ... View more

HughesNet is messing with me: Now the process is working on Firefox the same way it works on Chrome: logging out of Webmail logs me out of Webmail and the community.  😲   ... View more

" After the Community page refreshed it was no longer signed in for me.  When I clicked on My Email I needed to sign in again. "   Crazy stuff. ... View more

Yes, it seems to work on Chrome but not on Firefox. Still, it's a step in the right direction! :)   @Oletrapper wrote: I can't answer the questions but just wanted to let you know that everything seems to be working on Crome. Using Crome browser, went to hughes.net, logged into an account, logged out and then was taken back to the hughes home portal. Hit my email and the sign in screen opened up as it should. It did not take me back to the mail I just logged out of as it does with Firefox.   ... View more

3.  When I log out of webmail that opened in the separate tab, do I then close that tab so that the only webpage remaining open is the original one on which I'm still signed into the Community?   I closed the tab.    4.  When I reload the Community, do you mean a refresh of the page on which I had already been signed in?   I do a hard refresh (Ctrl+Shift+R) ... View more

Yes, Edge works the same way.    I hope the HughesNet reps here will chime in.  Maybe there's something they can suggest or add.  ... View more

Liz, I can confirm what @Oletrapper experienced with Firefox. I logged in to the community, then to Webmail. Logged out of Webmail, reloaded the community and was still logged in. Clicked My Email and it took me right back to Webmail.    With Chrome, logging out of Webmail logs me out of Webmail and the community.  ... View more

Top right corner of a Google Chrome page: there are 3 vertical dots. Click on that and then click "New incognito window."  You can also open an incognito window by pressing these 3 keys at the same time:  Ctrl, Shift, N.    If you use Firefox, it's basically the same method, only Firefox has 3 lines instead of three dots. The keyboard shortcut for Firefox's private mode is pressing these 3 keys at the same time: Ctrl, Shift, P.  ... View more

That's right -- now you get logged out of everything. 😁😁 ... View more

Did you have a discount that lapsed? That may be why there's an increase. In any case, the HughesNet reps here on this site will likely be able to figure out why the increase.  EDIT: you should also check your invoice.  To see it, mouseover the MyAccount link at the top of the community's pages, then click My Bill.  ... View more

OK, moving on then. Does the issue persist if you use a different browser?  Does the issue persist if you use a browser in incognito mode?  ... View more

Wow, that's pretty bad.  Are you out of data?  To check that, go to this modem page: http://192.168.0.1/#!/home/status What is the number next to State Code?  ... View more