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HughesNet Community
About maratsade
Distinguished Professor IV
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154
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yesterday
I would imagine that the similar results are just coincidence. You may want to run some other tests at different times of the day, so the techs can get a better overall picture, but it might all be just being in FAP. Are speeds fine during bonus time, or is there a problem then too?
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yesterday
Unfortunately, speeds and performance are not guaranteed. During FAP, speeds can really tank. Try power cycling the modem. To do so, unplug it at the wall outlet, wait at least a minute, then plug it back in. Wait at least five minutes for the modem to be fully up, then try connecting again. You should be on a different channel, and sometimes that helps. Another thing you can do is disconnect everything from the WiFi except the device you're actually using.
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yesterday
Could you provide more context? Do you have any screenshots to show what you mean?
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Tuesday
I'll do that, and thanks! Also, could you please uncheck the solution tick mark? I clicked on that instead of Reply, but didn't intend to mark this as a solution. 🙂
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Sunday
1 Kudo
Your best bet is to wait for the HughesNet reps on this site to check your account and see what may be wrong, if anything. You may need to follow some troubleshooting steps, too. The reps are here M-F during business hours. Give them a chance to check things and get back to you.
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Sunday
2 Kudos
They sell you data; they don't use it for you. You use your data, so you must be using more. You could install Glasswire to see where it's going.
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a week ago
1 Kudo
To get help from the reps regarding this issue, follow this protocol and provide the results on this site. The reps will get involved once you have posted the required information.
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a week ago
3 Kudos
That code is associated with weather events, and it's usually temporary. Sometimes wind, rain, snow, etc., can scatter the signal and mess up the connection. It typically fixes itself when the weather calms down. @AJ1 wrote: I got a system state code 12.1.9, transmit problem. The system says it is fine. What does this code mean. It is a windy day here.
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a week ago
2 Kudos
There's no 30 day guarantee. The account starts as soon as the system is installed. That said, give the reps on this site a chance to check your account and see what they find and what they can do for you. Also, you can only terminate your account by calling the customer service line. To avoid further issues, hold on to the equipment until they send you the box to ship it back.
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a week ago
2 Kudos
>>My plan calls for a 3-5 mg upload You mean Mbps. The HughesNet system is designed to deliver speeds of 25Mbps down and 3Mbps up. Some people get more than the 3 Mbps, but it's not a promise. If you read the subscriber agreement you will see that speeds and performance are not guaranteed. The agreement does not promise any specific speed at all and also clarifies that many things affect speeds (which is why they can't guarantee or promise specific speeds). >>I signed a binding two-year contract with a large cancellation fee, but I am receiving only a very small portion of what Hughesnet promised. Please specify what you believe the subscriber agreement promised you. >>they do say that my upload speed MIGHT be as much as 3-5 mg. Where do they say this? >> Where does the responsibility rest for a company to promise what it says it will deliver? What have they promised, and where? The subscriber agreement makes no such promises. >>Before I do this, however, I will contact the legal department of Hughesnet. That is my next step. The subscriber agreement details the procedure to file a grievance with the company. It might be to your benefit to familiarise yourself with it and to follow it. The agreement is located here: https://legal.hughes.com/SubAgree8.23.22 If you have had your account for less than 6 months and you believe the sales agent gave you misleading information, you can request a sales call review. The way this works is, after you request the sales call review, the HughesNet agents on this site will pull the call and listen to it. They can hear what the agent said and what you replied, and depending on the outcome, you may have recourse. If you feel the sales agent misrepresented something, the sales call review should be your first step. To request a sales call review, go to the myAccount and Billing section, create a new post, request a sales call review, and explain why.
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a week ago
There's less network congestion during bonus time, so speeds tend to be faster.
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2 weeks ago
1 Kudo
If you don't use adblockers (and popup blockers) you should. A lot of issues can come from allowing ads and popups. How do you know hackers are in your system? Have you taken your device to a technician to have them clean out your system? That might help.
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3 weeks ago
I know, right? Super weird. It's got to be something from my side, but so far I haven't been able to figure out what. I've tried the usual steps (add-ons, blockers, changing browsers and browser modalities, etc.) and nothing. It's not a huge thing -- just annoying, but if need be, I can deal. 🙂 Thank you for escalating!
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3 weeks ago
I would say the issue has been going on since at least since October, maybe earlier. I kept hoping it was temporary but it never stopped, and in fact, got worse. I wouldn't be surprised if it were something on my side, but I can't think of what else to do to figure it out. I even tried it on a new laptop before it got any mods done to it in terms of apps and such, but it also happened. First world problem. 🙂
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3 weeks ago
This survey pops up every few minutes while I'm logged in, often while I'm writing a post. Is there a way to stop this? I wouldn't mind it popping up once per session, but it constantly popping up is intrusive. I have popup blockers but they don't work on this popup. I've tested using Firefox (regular and private), Chrome (regular and incognito), and Edge and the same happens on all of them. I thought it could be influenced by add-ons, but I have no add-ons at all on Edge, so it doesn't seem to be that. Help, please. Cheers.
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Performance
3 weeks ago
1 Kudo
I see that one of the HughesNet agents on this site is helping you, so you're in good hands.
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3 weeks ago
The size of the data package you buy does not impact speeds in any way. Streaming is a data-intensive activity that can be affected by many things, including latency, especially (but not limited to) prime time hours. You can turn off the video data saver and see if that improves the experience, but be aware you'll run out of data fast. This site you posted on is for tech and account support, and if you're looking for tech support on your slow speeds, you will need to run tests using Testmy.net. For details, see https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
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a month ago
If you'd mentioned the Apple router in your OP, we would've told you to chuck it. 🤣
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12-28-2022
11:44 AM
2 Kudos
Extra kudos for the simile. 👍 I notice this every holiday, especially Thanksgiving and Christmas, but others as well. People are off from work and they all seem to want to streeeeeeeeeeeam, so inevitably iCloud refuses to play nicely (my first indication the holidays are here is that iCloud just nopes the fell out of me) and sites that normally load just fine go into a bit of a bah humbug pout and refuse to engage. 😡 The weather outside being frightful (especially in Buffalo) adds to the misery.
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12-27-2022
10:35 AM
The reps will surely help with this, but sometimes it takes a bit while they investigate. Hang in there.
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12-27-2022
10:25 AM
1 Kudo
Then you're in the right place for some tech help. Start a new topic in the Tech Support section by clicking on the "Start a topic" button, and provide as much detail as you can about the issue. so the techs can work with you and help you improve your experience. Answer these questions:What operating system are you using? Is it up to date?Are you under FAP? Are there error codes or messages, and if so, what are they? Does the problem happen only at a certain time of day or night? How often does the problem happen? What sequence of events leads up to the problem? The reps on this site are happy to help, but they need input from you first. If you're just reviewing your experience, this is not the site for that. There are dozens of sites on the Web you can go to to share your experience, so please go there.
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12-26-2022
06:33 PM
Are you talking about HughesNet voice or something else? Who provides your land line service?
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12-20-2022
10:13 AM
1 Kudo
If you haven't worked with the reps and techs, the fee will be valid and you most likely will have to pay it, to them or to a collections agency. Best of luck to you.
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12-19-2022
06:07 PM
I hope @Remy will get back to you soon. I think he doesn't work here every day. EDIT: you may want to try connecting to the reps who work on the social media sites.
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12-19-2022
06:05 PM
"we are almost a quarter of the way into the 21st century, there must be a way to bring good service to rural areas" There is. Cable and fiber companies could come to your area, but they can't be bothered with rural areas, as there aren't enough customers to fit their business model. They're the ones you need to go after, or you need to contact your local representatives and your representatives in congress to offer these companies deals that will entice them to come to your area. Satellite internet is a limited technology that fills a niche and comes to areas where the big cable, fiber, and other companies don't want to go because they don't care about those of us who live in those areas.
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12-19-2022
10:07 AM
1 Kudo
Have you contacted support about that? Doesn't seem that you've ever posted about the issue on this site. I think the reps here would welcome posts about the same issue (posted on an individual thread and providing context and details of the issue), so they can see if it's a widespread problem and address it more globally.
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12-18-2022
08:38 PM
Yes, I know how old it is. Things have not changed since then. Have you tried connecting it to the 5Ghz radio? It's a Chrome problem, and they haven't fixed it. Anyway, good luck.
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12-18-2022
07:57 PM
Have you seen this thread? https://community.hughesnet.com/t5/Tech-Support/Hughesnet-WIFI-and-HP-chromebook/m-p/131114/highlight/true#M88020 Also, can you connect to the 5 GHz radio? My Chromebook one day stopped connecting to the 2.4 GHz radio, but worked fine with the 5 GHz connection.
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