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About maratsade
since
06-05-2015
maratsade
Professor
3299
Posts
1349
Kudos
32
Solutions
Contact Me
Friday
You may want to send Amanda a private message. kf4ipc wrote: It's been over 2 weeks since the last post from a mod, I don't know what else to do,
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Tuesday
Looks like the issue has been fixed! And I know how frustrating miscommunication can be, and how easy it is to kick oneself over stuff. I hope you'll forgive yourself (take yourself out for a drink!) now that there's been a resolution. @IntheSticks wrote: Thanks for the suggestion maratsade - I really quite angry about this - angry at myself for not getting a UPS tracking number, I should know better !! I've used UPS forever - both as a shipper and as a recipient, and never, not even once did a package get lost. So, I'm sure the returned modem is somewhere in HN's inventory despite what 1 of the 3 CSRs I've contacted believes :(
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Tuesday
If you don't hear from anyone by Friday, I suggest maybe you drop a private message to one of the mods here. @IntheSticks wrote: Yes - I hope they can !! There seems to be a disconnect between shipping/receiving and customer service. Also, it is extremely frustrating to get different information depending on which CSR I talk to - I reckon the CSR that tried the snowstorm story wanted to go on break and not spend 45 minutes correctly diagnosing the modem issue..................:/
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Monday
1 Kudo
Don't get the kudo phobia. It's just a shortcut for saying, "I agree," or "I like what you say," or "way to go," or many other things. Not everything about social media is wrong -- most of the ills of social media come from ill-mannered users. Ill-mannered people exist in real life too; they are rude and discorteous in public, without hiding their identities. Blaming the medium seems a bit shortsighted.
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Monday
There may be some breakdown in communications between departments, but it's a good thing that you're reporting this, as the corporate reps might be able to figure out what's going on and may be able to fix it, so the next person won't have to go through your very confusing experience. I hope at some point you can laugh at the story about how HN shut down the internet due to snow.... :) IntheSticks wrote: Yes - I hope they can !! There seems to be a disconnect between shipping/receiving and customer service. Also, it is extremely frustrating to get different information depending on which CSR I talk to - I reckon the CSR that tried the snowstorm story wanted to go on break and not spend 45 minutes correctly diagnosing the modem issue..................:/
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Monday
Wow, that's some ordeal. I suggest you wait for a Hughesnet corporate rep (they work on this site) to respond. I'm sure they will sort everything out for you. @IntheSticks wrote: Having issues with Hughesnet after shipping back a dead modem. First, here's a little background
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Monday
1 Kudo
@Richearl , @Blue1048 There are ways to find out where data goes -- one of them is to install the free Glasswire network monitor on all the computers connected to the modem, or to install a router that monitors all the connections and lists where data goes. To test for data leaks, please do the steps outlined here (the Hughesnet reps on the site may require this step before they will intervene): https://community.hughesnet.com/t5/Tech-Support/Where-s-my-bytes-Testing-for-data-leaks/m-p/77194#M55085 As for what you were told, if the sales call is still available, the reps here can verify what the salesperson told you and what information you gave the sales person. Just request a sales call review. I believe sales calls are only available for 3 months.
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Monday
On my iPhone the settings are at the bottom, represented by 3 dots. When clicking that, there's the option to "Request desktop site." When I do that, it takes me to myHughesNet. I tap "My Email" but it does nothing except continue to display the myHughesNet splash page.
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Monday
Looks like you're using the browser on your phone. I tried it on my phone and I see the same thing you see. I couldn't find a way to add attachments either....maybe someone else here (subscriber or mod) who knows how to do this will chime in....
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Sunday
1 Kudo
"I feel like most the posts have the same complaints... " Yes, because it's a tech support site, so people come here to get a solution to a tech issue. There are only so many issues that may affect the the system, so those subscribers who post here will usually only fall into two or three categories. People who have no issues with the system typically don't come here to post that everything is hunky dory. In any case, you seem to have some issues, and it's likely people here can help you with them -- you should follow Gabe's advice so you can begin finding solutions to your issues. JennyJewell wrote: I feel like most the posts have the same complaints...
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a week ago
1 Kudo
I stocked up during a big sale where credits were 10 cents a piece. That was pretty awesome. Lately the sales have been offiering credits for 20c apiece, which is pretty good. You'll get lots of offers in your email. I think the big discounts happen around holidays; I think I stocked up during a Valetine's Day sale. Check your account -- you may have 5 free credits. @GabeU wrote: I'll definitely do that. Actually, I'm probably going to wait until they have a sale before I buy any. I'm in no rush, and as of right now there are only a couple of things I want to get, and those things aren't going anywhere. Still, even $0.25 per credit isn't bad.
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a week ago
1 Kudo
Wifi calling over satellite doesn't work well because of the latency (lag), though some people can still use it fine (may depend on location or other things). The community and the Hughesnet reps can help you with speed issues. To see how to begin the process, read and follow the instructions here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607 The community and HN reps can also help with data issues. Read this article to see how to go about it: https://community.hughesnet.com/t5/Tech-Support/Where-s-my-bytes-Testing-for-data-leaks/m-p/77194#M55085 How much data do you buy per month? Have you run out of your monthly data? Are you currently in FAP? This will throttle your speeds and will make everything very slow. How long has it been since your sales call?
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a week ago
1 Kudo
You're very welcome, sir. :) Watch for token sales -- I've accumulated over 300.
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a week ago
1 Kudo
" Rarely can I understand the filipino voices I'm trying to pay my bill with. " Then don't use a Filipino voice when paying the bill. "I seem to have problems with equipment leaking when it storms" Is water coming out of the equipment? What equipment is that? Modem? Satellite dish? " a tech shows up and fixed some connection at the dish and Hughes billed me $125 for fixing THEIR equipment." Yeah, they charge for servicing the equipment. It's in the contract. You can get them to come out early if you subscribe to express repair, for a fee. "Finally so exasperated that I paid half of THEIR bill." It's your bill. "Three months left on my contract and they'll think I've been drinking Redbull" Or something. " Plus, their gear is no faster than anyone else." Did you expect it to be? Satellite internet is usually slower than cable. Looks like you may have forgotten to do some research before buying.
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a week ago
Yeah, that option works well if you don't want to use a laptop. I have tried that before, though for me the laptop is much more convenient. @GabeU wrote: Okay, that's it. I'm getting PlayOn Cloud. I found a site with sample .mp4 files, and playing them on my TV via a USB flash drive works like a charm. So now I won't even need to use my laptop! Now, to get a couple of spare flash drives, as I want to download all three seasons of Deadwood, plus a few other things off the top of my head. Thanks for the info about playing the files directly from a flash drive on a smart TV, @bos2420 ! That's going to make it a lot more simple.
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a week ago
1 Kudo
You're correct in all of those.. @GabeU wrote: If I want to record programs to the cloud, then download them within seven days, I don't need the monthly plan, right? I can just purchase recording credits. Is this correct? Is a monthly cloud plan needed only if I want to keep the recordings in cloud storage for longer than seven days? So, basically, I download the app to my phone and buy some recording credits (or vice versa), then set it up to record what I want, then download the recordings when I get the email link(s), and the only thing I need to purchase for this is the recording credits, NOT a monthly cloud plan, right? And I just need to make sure that I download the items within seven days from when they're recorded? Thanks for the help.
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a week ago
Your speed issues may actually be latency and/or congestion issues. If you'd like to escalate speed issues to the corporate reps on this site, you may be asked to implement the following protocol: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607 The Hughesnet reps may check your setup from their side to see what may be the issue that causes your error message. As for weather, check the weather at your gateway as well (the gateway is always on a different state from where you are).
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a week ago
1 Kudo
Inability to stream may have to do with latency and/or congestion. Maybe more people are now on your beam so it's harder to stream stuff. This may be something you need to live with, as satellite internet has limited broadband that needs to be shared with all the users on a beam. While it's possible to stream, this is not the best use of satellite internet. Maybe you have other options you can rely on? The Better Business Bureau is not a government agency. They are a middle man between consumers and companies, and they award companies a "grade" for their responsiveness to consumer issues. Hughesnet has an A+. They(edit: meaning the Bureau) can't do anything else but provide an avenue of communication between you and Hughesnet. If you would like the corporate reps on this site to look at speed issues, please follow the protocol detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607 The reps will likely not escalate speed issues until you have followed the steps in the document and posted results here.
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2 weeks ago
1 Kudo
I think you have to call the billing department to suspend your service. The number is 866-347-3292. They can give you more info about how long the service can be suspended for. @motobojo wrote: Is it possible to pause my hughesnet service? If so, how? If I will not be using my service for an extended period of time is it possible to pause my service during that time rather than having to cancel and resubscribe (thereby start another contract period)?
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2 weeks ago
The reps here will probably check your modem remotely, and if it's totally dead they may send you one as a replacement (edit: at no cost, I think, but they have the last word on this).... Reps are usually online here between 9 am and 5 pm (sometimes earlier, sometimes a bit later). amspaucm wrote: There were storms in my area yesterday, and now my modem/router appears to be dead...no lights (we double checked to make sure the outlet it is plugged into is working). I assume a power surge fried it. Anything else I should try? If it is really is dead, what's the best way to go about getting a replacement? Thanks!
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2 weeks ago
Have you tried this? "One thing I can recommend is unplugging the ATA box and the modem from the wall outlet for about 30 seconds. Plug the modem back in first, then once the modem lights have all come back on, plug the ATA box back in." To cancel service you need to call customer service at 866-347-3292. mwlaunius wrote: I am also dropping calls. Fix it or just go ahead a shut my service down.
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2 weeks ago
2 Kudos
Each conversation on this site is like a tech support ticket, and the Hughesnet people like to keep those separate so they can address subscribers' concerns individually. If you would like your concerns addressed, please go back to https://community.hughesnet.com/t5/myAccount-and-Billing/bd-p/AccountandBilling and create a new "ticket" by clicking on the Start a topic button. You should provide more information about how you believe you were misled. The Hughesnet staff will not be able to help you unless you give them more details. KitMarty69 wrote: I was mislead as well, changing to hughes has been a nightmare for me and I reget ever doing it, to the point that early termination does not sound like a bad idea to me. Talking with online tech services has been a huge disappointment
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2 weeks ago
One instance when more is not better. I hope someone's doing something about CL's issue(s).
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2 weeks ago
1 Kudo
Each conversation here is like a tech support ticket. The Hughnest people on the site like to focus on one subscriber at a time, so you should go to the Tech Support page (https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport) and click on the "Start a topic" button, and provide details of what you're experiencing. The Hughesnet staff on the site will need you to follow these instructions before they can address speed issues: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607 They will likely not address your speed issues until you follow the steps in the article. They will also be able to tell you whether there is a problem with your beam or not. They have access to more information than the people on the phone or chat, so your best bet is to work with them on your own thread. IBSKEETS wrote: Just checked with Hughes again ... No ETA for resolving sloooow speeds ...
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2 weeks ago
You can do this with the browsers. For both Firefox and Chrome, click CTRL-H to see the list of websites visited. AliciaH wrote: Is there a way to view the websites visited using my HughesNet router? I do not care about tracking which device, just looking to see the URLs. If so, please explain the steps.
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2 weeks ago
Have you considered using live chat? To do so, click CONTACT US at the top of any of the pages on the community, then click on Live Chat. You can also discuss your issues with the Hughesnet employees on this site. You can send them a private message with your issues and they would very likely be able to help you much faster than through the phone/email/chat route. motdaugrnds wrote: I've been trying to "talk" to a HughesNet representative for some time now. The phone numbers of 1-866-347-3292 and 1-866-774-6580 are automated and keep me going in circles. I am trying this forum before I make a decision whether or not to stop using HughesNet as my ISP. (My phone number is ------ if a technician can call and my email is ------ if a technician can talk that way. Either way is ok but it needs to be quick as this is quite frustrating.)
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2 weeks ago
1 Kudo
You may want to provide a few more details. Where are you trying to stream from? (Netflix, Hulu, etc.) Do you still have data left? (If you've used up your broadband you will be throttled and streaming may not work at all). Have you tried turning off, or pausing, the Video Data Saver? Are you trying to stream in HD? Also please note that congestion can affect your ability to stream. At times of high usage, streaming may be more difficult.
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3 weeks ago
Maybe one of the mods could fix that? GabeU wrote: Wouldn't Hardy's post be the actual Solution post, since it contained the answer to the problem/question?
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3 weeks ago
Did anyone promise you new service plans within 6 months? The companies that don't care much about rural America are the cable companies. Satellite internet fills the need for broadband in rural areas, but satellite internet is an expensive technology with only so much broadband, so we all have to share and we may end up with smaller service plans than we'd like to have. It's just the way things are at the moment. Best thing to do is to learn to live with what's available. You could also get involved in local politics and advocate for your county to bring in terrestial cable.
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