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About maratsade
since
06-05-2015
maratsade
Distinguished Professor III
6843
Posts
3089
Kudos
107
Solutions
Contact Me
Sunday
Although this doesn't make the issue you experienced with the lack of responsiveness any less frustrating, I'd say your best bet is to wait for the HN reps here to look at your case. They can resolve issues faster and have more authority to do so. @pentangle wrote: Three times now I have sent an email to the support site about a credit that was to be issued as partial compensation for a connectivity issue, I still have not gotten a calback to resolve the problem. What does it take to get Hughes' attention?
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Friday
Cool! john12 wrote: the last three days I just called tec support, they did reboot ,every thing working again for now
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Friday
1 Kudo
If you are asking for tech support, start your own ticket here: https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport May want to do that instead of rebooting the modem every day. john12 wrote: same with me,I have to reboot modem every day
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Thursday
Re-read the replies you got to your original post. You have higher than advertised speeds; the latency you are experiencing is normal for satellite internet; streaming will be difficult if there is congestion on the beam assigned to you; streaming is affected by congestion more than it is by speed, and your speed is more than adequate for streaming. HN can't change the laws of physics, the current limitations of satellite technology, or force people not to clog your beam with their streaming so you can stream. You may want to look into PlayOn Cloud, which lets you download material from Netflix, Hulu, and others. Download the files when congestion is slow and then watch the downloaded files whenever you want.
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Thursday
1 Kudo
This is a tech support community. Are you asking for tech support? If so, please give some more details about the issues you are encountering. When you are experiencing problems, go to http://192.168.0.1/#!/home/status and check the number next to State Code. If it is anything other than 0.0.0, post that number here.
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Wednesday
1 Kudo
The HN reps on this site are on M-F during business hours. Hang in there until one sees your post and replies. They may be able to run diagnostics or suggest more troubleshooting. @Kroell wrote: I just started the voice service and activated it today and I have recieved calls I made to the number to test it, but when I try to call out I get a message that the "number cannot be recognised." I have tried different numbers, using 1 before the number using 7 digits, using 10 digits, and restarted the ATA.
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Wednesday
1 Kudo
You have posted 3 times and all those have been gripes. This is a tech support site. Do you want tech support? For complaints, please head to Facebook, Twitter, or other social media. This is not the right site for complaints.
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Wednesday
1 Kudo
So if you go here :http://192.168.0.1/#!/usage You don't see them listed at the bottom, under Data Tokens?
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Tuesday
Oh, that's not good. Sounds like @Liz or another rep will need to get involved. I hope you will hear from them today.
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a week ago
Have you tried logging out, then logging back in using another browser or using incognito mode in your browser?
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a week ago
1 Kudo
The HN reps on this site will likely have to run remote diagnostics on your equipment, but the code that Gabe requested will help give them some idea what's going on, so please post it if you can get it. Hang in there; hopefully the reps will reply to you today. @KristinTCarter wrote: Yes I unplugged it waited 30 seconds plugged it back in, and also tried reset one the back. No luck.
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a week ago
1 Kudo
Did you try unplugging the modem from the wall, waiting a few minutes, and plugging it back in?
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a week ago
1 Kudo
The reps here can do that when they come back on Monday. In the meantime and for your privacy, I suggest you edit your post to remove your number. The reps can request the info if they need it, and they will send you a link to send the info to them privately. To edit your message, click the 3 vertical dots in the upper right hand corner of the message, then click Edit. If you'd like to talk to someone before Monday, you could try the phone reps or the chat. @huggins243351 wrote: I will wait for my number to be ported over my number is
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a week ago
1 Kudo
Even if you could run a batch of 3 tests in the morning and another batch in the evening, over 4 days (to get more data points since you're not around during the day), that'd be helpful. Have you tried the phone reps? Not sure you will get much there, but couldn't hurt to try. One thing you could try to affect the speed while gaming is disconnecting everything from the network except the device you're using, and see if that helps. Not a guarantee that it will, but it might. You can play games with HughesNet, according to their FAQ, but not if they require real time connections.
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a week ago
For HughesNet voice you get another device. If you have to get the LAN MAC address, you go here: http://192.168.0.1/ Then click on System Information, and the LAN MAC address is in the section titled Identification. @beckypayne68 wrote: Do you have to wait on extra equipment to begin phone service? I don't know where mac number is. Do you just use the device I got last month when starting internet services?
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a week ago
1 Kudo
Running the speed tests is a necessary step to having the speed issue addressed in this community. The reps here will not get involved in investigating speed issues if they don't have the the data, and the speed tests, done like requested over about 3 days at different times of the day, provide the data that the network engineers need to figure out what may be going on. You don't have to do it if you think it's pointless. You just won't get the issue addressed here. Maybe you can try the phone reps, or chat?
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2 weeks ago
1 Kudo
To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
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2 weeks ago
1 Kudo
That's very good advice. No one should enter into an agreement without researching all aspects of it first. Would you please elaborate about this "grandfather clause"? Also, did they not give you the committment information when you called? The HughesNet reps on this site would likely want to trace this kind of issue to the agent involved, so they can make sure everyone gives the required information. Do you have a case number you could post, so they can investigate?
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2 weeks ago
1 Kudo
Great, thanks! Next step is to wait for a HughesNet rep to get involved and provide more troubleshooting steps. @Liz , @Remy , @Damian
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2 weeks ago
OK, cool. What troubleshooting steps have you done so far? Have you tried turning everything off, waiting a few minutes, and then restarting everything?
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2 weeks ago
Sharon, Do you have HughesNet Voice? I ask because that's the only phone service HughesNet supports. Other VOIP doesn't work well with HN and so it's not supported.
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2 weeks ago
The HN reps on this site can look into this for you. If you have a case number, you may want to post it to expedite things. @Flip77777 wrote: I still don't have my old phone number which I was promised
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2 weeks ago
2 Kudos
You get the regular number of tokens right away and the rest about 5 days later. I've done this 3 times now and it works just fine. @Christy wrote: When I try to buy tokens before the special ends this month is not showing up the same price as what is advertised. Will I get the extra amount added to by account even though it doesn't say it?
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2 weeks ago
It may be the transmitter that's getting ready to kick the bucket...can it be replaced?
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2 weeks ago
Not sure if this helps at all, but according to this site, the errors indicate the transmitter can't communicate with the NOC. Could your modem be reaching the end of its life?
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2 weeks ago
1 Kudo
Tbarg, that's because during the first 20 days of your subscription HughesNet refills your data constantly. This is done as a courtesy to allow you to do things like update software without worrying that you will run out of data. The honeymoon ends soon, though, and after the first 20 days, data will be deducted from your account as you use it. @Tbarg wrote: The "Usage" tab is telling me that I've used no data. I know that is not accurate since we're 11 days into the billing cycle and have been using the internet through HN. Why might the usage tab not be showing the data usage and how can I fix it? TIA
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2 weeks ago
Thank you for mentioning this; it's very helpful to know. @pferron wrote: Found our problem with suddenly high consumption of data using Glasswire. It was a podcast catcher I installed on my Android phone. It was consuming over 1GB per day on its own, due to ads and other garbage. Deleted it and went back to manually downloading podcasts. It was Stitcher, but I'm guessing most of them have similar problems. Sorry for the fresh subject, but I couldn't see how to add a reply to prior pinned threads.
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2 weeks ago
2 Kudos
Could you do without the HN account? If you ever unsubscribe from the service, you won't be able to keep it, whereas you can take a Gmail account anywhere. EDIT: the HN reps on this site can take a look at your account and can involve the email managers, and you may (or may not) see less spam. I wouldn't count on it, as spammers have a way of bypassing measures to stop them. The reps are on M-F during business hours, and they usually respond within a day or two.
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