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About maratsade
since
06-05-2015
maratsade
Professor
3982
Posts
1707
Kudos
47
Solutions
Contact Me
yesterday
2 Kudos
To cancel, you need to call 866-347-3292. You can't cancel via the community.
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yesterday
Your first post was on Friday -- that's around 24 hours (in business days). Sometimes they take a bit longer to respond, which is why they ask for patience. ETA: @Liz , @Damian
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yesterday
Your download speeds look fine, though your uploads are a bit on the slowish side. The system state code shows everything's fine, too. The traceroutes may indicate issues beyond HughesNet. Could you run traceroutes (for example, to the camera server) yourself and post a screenshot here? There are issues with CenturyLink that affect the pathways; HughesNet has no control over those issues.
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yesterday
2 Kudos
It probably takes 1-3 business days, if you're making the payment with a bank account number. Those transactions are not instantaneous, and banks typically process those overnight (but only on business days).
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Sunday
2 Kudos
The HughesNet reps are on M-F approximately 9-6. Hopefully they'll respond to you tomorrow.
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Saturday
" Who else in the industry can charge that or actually receives that kind of money for someone canceling? " Verizon, Mediacom, Frontier......
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Saturday
I'm sorry you interpreted the comment this way, as it was not meant like that at all. Earlier you had posted two screenshots that were not complete, and you blamed the site, saying that it decides what to show. In fact, you had made a mistake, so clearly you don't know how to take screenshots as well as you think you do. The second attempt showed you had improved, so now that you know how to do the screenshots correctly, you can keep posting them. You will need to continue testing to get help, because what you posted shows there was no data usage whatsoever, which is normal when no one is using the network. Since there isn't a problem, no tech support is needed. If you continue to waste time and find excuses for everything, your thread will once again be removed, as you're not using the site for what is intended. You may even get banned from the site. @Damian , @Liz ETA the quote: @Glenn wrote: @maratsade wrote: What makes you think I was a smart--? "Now that you know how to take the screenshots and how to post them"
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Saturday
Good job, Glenn. Now that you know how to take the screenshots and how to post them, you should do this again in the same situation where you have seen the problem happens. I think you have said sometimes the data seems to vanish when no one is in the house, right? So the next time this is going to happen (everyone will be out), take a screenshot before you leave, and a screenshot when you return, and post those.
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Saturday
Rebooting the modem clears the logs, though, doesn't it? @GabeU wrote: I don't know that with an ongoing problem like this it would really matter. The modem logs from an intermittent problem would probably help, but with something like this it's likely that what they see would be the same no matter what.
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Friday
The HughesNet staff wil be back on Monday, and I'm sure they'll run diagnostics on your site and sort all of this out for you.
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Friday
That's right. That data usage took place in the past, so you need to let that instance go. But you have said that data continues to disappear, and this is what we need to see in action -- this is why we need the screenshots. @Glenn wrote: Which will not tell you how the data was lost a week ago.
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Friday
Cool! Waiting for you to post the required screenshots, with the data and the computer clock showing. @Glenn wrote: Already done.
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Friday
We're waiting for you to take the first step, Glenn. @Glenn wrote: What is it going to tell you if I run it and it says the same thing at the start and the end?
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Friday
Glenn, we're waiting to help you, but we need you to run the right test. Please see Gabe's instructions and follow those. Anything else you do will not really help. Thanks.
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Friday
People are standing by to help as soon as you conduct the modem isolation test.
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Friday
Glenn, everyone here wants to help you, but you need to run the modem isolation test first.
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Friday
Have you already cancelled your account? LakinL2 wrote: I'd still be with HughesNet. It wasn't worth the time, hasstle, phone calls and so forth.
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Friday
1 Kudo
Very likely. @GabeU wrote: The timeouts may very well be due to Century Link, which has issues all over the place.
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Friday
2 Kudos
Yes, and this is because of his paranoid ideation (and added lack of knowledge of the technology). He can't accept explanations that clash with his worldview. @MarkJFine wrote: Plus he hasn't figured out that the furthest a domestic telephone call can go is only about 3,000 miles on a trunked wire and is trying to compare that to 88,000 miles in space. Now I'm really done with his ridiculous trolling.
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Friday
1 Kudo
I think it's likely the OP is married to his erroneous ideas, and no amount of logical, coherent explanation is going to change his paranoid ideation. Thanks for the explanation, though, @GabeU ; it helps me learn a bit. :) @GabeU wrote: Nearly any communication that doesn't experience a delay is over land based cable systems, not satellite. Though I can't say with 100% certainty, I'm fairly certain that nearly all continental long distance calls use ground based infrastructure, never touching a satellite, and most of those that go overseas do the same. Any communications over geostationary satellites will always experience some delay, and some more than others, as they have to bounce off more than one satellite. There are methods in place that try to disguise it or mitigate it, but it's always there.
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Friday
1 Kudo
Sounds good to me. @MarkJFine wrote: I provided a truthful explanation of why there is a base latency and provided a means to determine where the problem is. The OP decided not to comply and gave a fairly paranoid and accusatory reason why. So respectfully, I'm deciding from entertaining this circular conversation any longer before someone gets angry.
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Friday
1 Kudo
I'm sure @MarkJFine can provide a suitable explanation. But you should take your posting to the General Discussion section, because this section is for Tech Support, and you're not requesting any tech support. Maybe the mods can move the conversation to General Discussion.
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