About maratsade

  You might want to send @Jay a private message to ask for an update, since his post about this was 2 weeks ago.      bounceback2p wrote:   We are just waiting on notification of when they go into effect. Probably will be waiting until the cows come home for those.     ... View more

Did you get a notice in the mail or email about this?    The Hughesnet reps are here M-F from 9-5 approximately, so they will address your issue next week.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   Lilly1 wrote: Raise rate before contract is done. Going to charge 20.00 per month more   ... View more

The Hughesnet reps on this site don't work weekends.  Check back Monday after 9 am.   *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   Kclark79 wrote: Officially 24 hours since HughesNet took payment out of my account without authorization from me and I started calling and emailing. No resolution at all. Does being patient mean waiting until after Christmas to get my kids Christmas money back?   ... View more

No worries, Matthew.       These questions are just curiosity on my part:   * Are you still under contract? * Isn't Guild Wars 2 the type of game that satellite internet isn't suited for?      mrmaples wrote: Don't take this the wrong way, but I only wish to have replies from HughesNet employees. I am getting extremely fed up with paying $85 a month for faulty service. If there's no problem from my modem to the HughesNet ground station, but there is a problem between there and completely functional servers, such as AWS servers, then I am being punished for an issue that is no fault of my own. I am entitled to receive error free service like everyone else, or entitled to compensation for services which cannot be provided.   ... View more

You don't have to get obsessive about it. It would be enough to test 3 times a day (morning, mid-afternoon, and evening, for example), and each time run a batch of 3 or so tests, spread out every 3-5 minutes, if you can.  You don't need to post links to specific tests. The main link to your results is plenty and it is more useful than individual links, as the reps and engineers are likely to examine the whole, not individual data points. And if they want to look at individual data points, they will pick the ones they want to look at from your results list.    indogwetrust wrote: OK, will conitnue obsessivly testing. Thanks for the interest.   ... View more

This is the URL you need to post:  https://testmy.net/quickstats/KZ4AK   It collects all the tests you run and provides the Hughesnet people with a whole bunch of data, so it is a lot more useful than providing URLs to individual tests.  ... View more

Amanda replied to you:  A deeper dive into these specific minutes show TCP connectivity issues, not satellite link issues on the transmission side / OTA. The only other plausible situation is a DNS or site access failure. That would probably also explain why you've had the same issue on a different satellite, beam, gateway, modem, radio, cables and network route (Hughes side) for the past few years.  ... View more

Merry Christmas to you too, Cuddlebug.    cuddlebug0 wrote: Hello to all.  I am settled in and just returned to the community over the past 20 mins.  Wanted to give a shout out to all and say Merry Christmas!   ... View more

That's Windows for you -- cumbersome.  I hope everything is working properly now.  ... View more

The choice for 4 is located under "More sizes."  You just need to scroll down. ... View more

It would be much more helpful if you  posted the link to your results page on Testmy.net, like Felicia instructed. Also, your upload test should be 4 MB.   *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. ... View more

Speeds tend to drop with congestion, so high usage times (such as when everyone is home after work and everyone wants to stream at the same time) will drop everyone's speed considerably.  This is just a feature of the satellite service, which is not really ideal for streaming (although it can be done in moderation).    I personally don't have a lot of trouble streaming (Netflix, Hulu, YouTube), though sometimes it can be dicey on weekend evenings.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   indogwetrust wrote: Hi Folks,   I'm two weeks into my new service and have encountered very slow speeds and been unable to stream during high usage periods. I'd like to know how my evening peeds compair to others because they seem inordinately low, even for high usage periods. We are unable to watch video at any quality. I run my own cloud plex server and can turn the quality down to 512k (.5mbps) and still get stuttering every few seconds. Unwatchable. Data saver on or off. Hulu, Netflix, cloud plex server, its all the same. Speed tests show speeds as low .1 or .2 mbps. In the time I've had the service, trying as hard as I can, I've only managed to use about 3% of my data. I would very much like to have the oposite problem. There are plenty of tricks I could use to get by on 1 or 2 mpbs but not 10% of that. I'm testing eith testmy.net, single device, hard connection to modem/router combo. During the day I see 5-6 mpbs when testing easy. A dream! Is this what I have to live with because of high usage periods??   Thanks!           ... View more

Indogwetrust,   Since this is not a social site but a tech support site, it'd be best if you remained in the thread you created here  and not add to other threads unless you are providing tech support or advice. Each situation is different and the Hughesnet staff and your fellow customers prefer to address each situation individually.    Great handle, by the way.   *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.     indogwetrust wrote: Hi Kaiserfam, I am very new to hughsnet and having a similiar problem. I've noticed in the evening the connection is so slow that video cant be streamed at any quality. Do you notice yours to be slower in the evening? I get decent numbers during the day but when I test at night I see like .1 or .2 mpbs and the video my wife is trying to watch is constantly freezing. Of course these are our few minutes to try to relax during the day and there is goes freezing again. I'm sure you know how it goes.  .     Great handle, btw.     ... View more

That's a lot of data for something you already had the image for.  I guess it had to download updates? Fingers crossed that this will solve the issue! ... View more

  To be absolutely sure nothing is powered/pulling data, unplug the modem from the wall.  No power, no wifi, no internet, no data loss.    Kaiserfamily wrote: Do we always lose data even if nothing is powered on and pulling data from internet?   ... View more

That's a good question -- only the Hughesnet mods on the site can answer that, but fingers crossed!   *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   DevFitz wrote: I imagine if it was returned now, the charge would remain anyway?   ... View more

" When I spoke to the rep about cancellation, I was not informed that there would be any deinstallation fee"   The information is in the subscriber agreement (section 1.3):  "As an alternative to de-installing and returning applicable Equipment to Hughes yourself (whether before or after the expiration of any Service commitment period), you may request that Hughes de-install the modem, power supply, and radio directly for a fee."       ... View more

That sounds like a giant mess.  Luckily for you, the Hughesnet reps on the site are always very willing to help.  They will need some sleuthing and troubleshooting on your part, though, before they can help you.  Please follow the directions outlined on this post:   https://community.hughesnet.com/t5/Tech-Support/Where-s-my-bytes-Testing-for-data-leaks/m-p/77194#M55085   We also have all kinds of tech savvy users on the site, and they may also chime in to offer help and tips.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. ... View more

Make sure you understand how early termination works and the fees you will be expected to pay.  See the subscriber agreement here:  http://legal.hughes.com/SubAgree-03-16-17.cfm   Section1.3     SZ1 wrote: Thanks guys....but my final conclusion is that I will cancel my hughenet after my 30 days which I paid for in advance, and stick with my at&t hot spot....better results at 7mbps form at&t  than hughesnet 25mbps,  only had for 10days....sucky service from the get go...   ... View more

It's because of latency, an unavoidable feature of satellite internet.    SZ1 wrote: I know about the data saver and other settings,   The thing I don't undertsand is why it works better with my at&t hot spot with 7mbps and the not the 25mbps from hughesnet on the gen5 plan....Thanks...   ... View more

>>When I cancelled my service, I was told that I would have to climb on the roof of my home to remove a radio that the tech installed upon starting my service.   You, personally, are not required to climb up on to the roof to retrieve the radio, but the radio must be retrieved and returned. If you can't do it yourself, it's expected you will get someone to do it for you.   >>They said they'd send a box for the return and follow up to address the radio removal. Now I'm seeing a $300 charge for non-return of equipment.   Yes, that's the charge for not returning equipment, and it is stated in the user agreement. Did they not send the box?   >>I just recently had my baby and in fact moved again in that time, and it's ridiculous that I would be expected to climb to the roof to uninstall a radio the tech installed.   You're not expected to climb to the roof to uninstall the radio. The radio needs to be returned, though, so you are expected to return it.   >> If I had known we would be forced to move 6 months later and have to climb to the roof to uninstall something I would have never started service.   Did you not ask what was involved in cancelling the service? Did you not read the user agreement? >> I will be filing a dispute with my card company and the Bx3 if this additional charge remains when I was told this would be followed up on, it is an absurd expectation in my opinion.   How is it absurd to expect the user to return equipment? No one told you that you had to climb up there yourself, only that the equipment needs to be returned. You can have someone else retrieve it. I don't think you have cause to initiate a dispute, given the charges are legitimate, and that there is no pregnancy clause in the user agreement.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. ... View more