About maratsade

They're constantly fighting spam (including updating filters and I'm sure using other measures), but spam is very hard to fight.  Users need to also fight.   Spam changes and morphs, spammers become better at it, etc. Many variables, and you may not have changed the way you use your address, but spammers may have found ways to track you anyway.  ... View more

Nope, that's not the right answer. With realistic expectations and keeping in mind that satellite is not at all like terrestrial internet, the service is just fine.    Your time would be better spent lobbying your representatives in Congress to bring terrestrial internet to your area than giving baseless answers based on subjective experiences.  ... View more

It's possible they they can't/aren't allowed to do anything if they ping the modem and it shows everything's in order. But it'd be nice if there were good notes so they could see there's been issues.  The mods here will be able to do more for you; they may just send you a new modem to see if that solves the issue.  The wait stinks, though.    I take it that when you're home the modem works because the heating's on?  ... View more

Your best bet is to wait until one of the HughesNet reps on this site addresses your situation next week. They're at the corporate level (different from the phone reps) and have more discretion to come up with different solutions.   They're here M-F during business hours.     If they need information from you they will ask you to send them a PM, for privacy reasons.    I hope this gets resolved speedily for you.  ... View more

@joadsghost    The corporate reps are here M-F, generally during business hours, and they can check your modem remotely and see if they find anything. Leave the modem plugged in so they can communicate with it.   These things might get you a faster response: Case numbers from when you called about this issue. Screenshots of the error(s) you see. (Make sure to remove your SAN number from the screenshot) Weather at your end OR at the ground station (always located in a different state from where you live) can affect the signal.   Stated speeds, low-latency and uninterrupted use of the Service are not guaranteed, as per the subscriber agreement. Advertisements are not binding; the subscriber agreement is.   You might be asked to perform tests (if you have case numbers, tests you performed may be included in the agent's notes and you may not have to perform them again.   Good luck! I hope this gets resolved quickly. ... View more

@23lucybaby ,  The HughesNet reps on this site will be back next week.   You may want to call the 24/7 customer service line at 866-347-3292 and see if they can stop the process from their end.  ... View more

@kwoolman , What have you done in terms of troubleshooting? Things such as rebooting the modem and all the devices connected to it, switching channels, downgrading the video quality, suspending the Video Data Saver, etc.   Does this buffering happen at all times of the day or is it more common in the evening? I hope one of the mods on this site will get involved -- they may have more suggestions for troubleshooting.  ... View more

When you open the modem's page (http://192.168.0.1/#!/home/status), what's the state code you get? ... View more

I hope @Damian, @Remy , or @Liz will get back to you and see if they can do something for you, or work with you re the ETF.  ... View more

It takes time to deal with spam, and it's an ongoing battle, as spammers find new ways to spam.  ISPs can't stop spam. No one can truly stop spam. At most they can reduce it a bit, and temporarily.  Continue to mark stuff as spam, then delete it.  If you would like the mods here to get involved, post under Tech Support, but remember that spam is like weeds; it continues to exist even when you think you've eradicated it.  Make sure to check your behaviour -- a lot of spam happens because of what people do, where they post, etc.  Have more than one email account.  ... View more

@Grog_280  Is there a way for you to adjust the streaming definition on your Fire TV?  If so, you should adjust it down to SD.  If it still looks bad, you may want to turn off the Video Data Saver (located at the top of the community pages, under Usage).  Keep in mind that turning off the VDS will cause your system to use a lot more data.  ... View more

@Drako    No one's lying to you about your usage. If there's usage, something or someone in your house has been using it. To check for data leaks, use the procedure described here: https://community.hughesnet.com/t5/Tech-Support/Where-s-my-bytes-Testing-for-data-leaks/m-p/77194#M55085   You can also install the free app Glasswire to see what's using your data.    Without serious troubleshooting, your ETF remains valid. How many months are you into your contract? Your ETF gets reduced every month.  ... View more

@Trijfree ,  Typically you would cancel your account and pay the ETF, however, the company is willing to work with subscribers after thorough troubleshooting. See https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607: "Troubleshooting is key! If we cannot resolve your concerns after best effort troubleshooting, we are happy to work with you regarding the termination fees." ... View more

"I don't know if you got the private message or not."   Probably not. Check your Sent box. If it's not there, it never went through.    If you get the error about reaching the message limit, leave the message up on the screen and wait about 2 or 3 minutes. Then come back and click Send again. Make sure you only do one click.   The system interprets more than one click, (for example a double click, something users may not even realize they're doing) as an attempt to spam the system, so it gives you an error.    If errors continue, login using a different browser and try the same procedure.    [Edited to change content] ... View more

@Mr_Mrs_Sexton    The HughesNet reps on this site can help with this. They will be back Monday and they work regular business hours, though one or two are sometimes here a bit later.    If they can't find your account based on your community username, they will request that you send them account information (such as account number or phone number associated with the account) privately.  ... View more

@jerriyocham , glad to see you're getting a new modem!  ... View more

According to my notes, that state code means "Wifi module missed more than 5 heartbeat messages" (whatever that means!). I also have a note that the user should "Check that your local network is set up correctly, these are not indicative of a Hughesnet issue."   Maybe someone else can give you more information about this. ... View more

Spam happens, especially if you use your email around the web for stuff such as subscriptions and other things.    I don't know what makes you say that HN is not doing anything about it. How do you know? The increase in spam has more to do with you than with them, for one, and for two, spam is a thing that evolves and breaks through barriers. It's a constantly escalating war. The ISP blocks them, they come up with new ways. Users post their email address everywhere and get spammed; the ISP can't do much to correct your habits -- you have to do that yourself.    One thing that they have said in the past is to mark every spam email as spam, which makes HN aware of it happening.    They can close one spam door, but others open, and it's not their fault. It's the nature of the internet.     Make sure you don't use your personal email for things that may and will attract spam to you. You're a lot more in control than you think, and there are many things you can do to reduce spam.    (Edited to add URL) ... View more

Allen, you should edit your post and remove your account number. The reps here can request it from you privately if they need it.  ... View more

Well, we'll see what the reps on this site say.  I just suggest that if they ask you to troubleshoot something, that you do it.  Best wishes! ... View more

You will need to do troubleshooting before they consider eliminating the early termination fees. See this: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607   From that article: "Troubleshooting is key! If we cannot resolve your concerns after best effort troubleshooting, we are happy to work with you regarding the termination fees."   The moderator may ask you to run tests or do other troubleshooting steps.  While this may frustrate you, it's in your own best interest to comply.   The reps can see what devices are connected to your modem. If they tell you there are things that are connected, then there are things that are connected .    You may not be aware that something is connected, but you can also see what's connected by using the Usage section of this website, located in the blue area at the top of these pages. Follow this process: Click on Usage Click on Usage Details Click on Usage again -- you will now see the Connected Devices link Click on Connected Devices Click the button labeled "See all connected devices." It's located towards the bottom of the page. The moderators will likely also check the notes the people you spoke on the phone with have made regarding your case.  ... View more

What silliness.    The mods here are very helpful.  If you have a tech or account issue, go to the appropriate area, write a polite post outlining your issues, and you will be helped as well.  ... View more

You can read about it here: https://www.hughesnet.com/acp   ... View more

Someone else is having what sounds like a similar problem to yours -- their speeds in FAP were slower than expected. They're on a different beam than yours, but I wonder if some beams are degraded. The reps will be here tomorrow, and hopefully one of them will reply to you.  ... View more

Could be really bad congestion; could be beam degradation, could be something else. Hopefully the mods will work with you to investigate what's going on.  ... View more