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About maratsade
since
06-05-2015
maratsade
Professor
3158
Posts
1278
Kudos
30
Solutions
Contact Me
yesterday
Your data is not throttled during bonus time, so you may be having a different issue that affects your speeds. The Hughesnet staff on the site may run remote diagnostics on your modem to see if they can identify the issue. Virginiauser wrote: My normal data is also at 0% which means during the entire bonus zone time my download speed was still being throttled down.
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Tuesday
You have discovered my secret identity as Skynet. This may not bode well for you. Signed: I, Skynet.
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Tuesday
No worries at all! Here's hoping your luck will turn for the better and the tech visit will set things right for you. I imagine all this is gnawing at you, but I hope you'll hang in there and take things one step at a time. This too shall pass. vladams2015 wrote: My apologies. I have gotten a bit standoffish from the attacks. Thank you for your wish of good luck. I suppose I will need it.
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Tuesday
" I have no idea, but what I, HughesNet, and the installers care about is a proper installation" Translation: "What Hughesnet, the installers, and I care about..." Three entities mentioned. "I" is normally placed at the end of this type of subject.
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Tuesday
No, V. I didn't understand what you meant is all. Thank you for clarifying, and best of luck to you in all of this. vladams2015 wrote: Yes, but will be doing everything in my power to not pay exhorbitant fees while cancelling...but you knew that didnt you? You just wanted a narrative
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Monday
1 Kudo
I like searching for posts too, but I find it a lot easier if policies and procedures are on sticky posts. I think your macro's fine and maybe that's what should be added to the collection of official sticky posts under Tech Support. I would like the post to include an official pronouncement regarding the preferred testing method for this community, so there are no misunderstandings in future.
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Monday
2 Kudos
Depends on one's size vis a vis the phone. May take some doing if one is going up against retention agents, though... @MarkJFine wrote: maratsade wrote: All you have to do to cancel service is call the customer service number. Imagine the power required to muster that...
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Monday
1 Kudo
" I will be doing everything in my power to cancel service." All you have to do to cancel service is call the customer service number.
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Monday
Doesn't a repeater just amplify extend the range of the signal? Will not do much if anything for congestion or latency.
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Sunday
2 Kudos
ccctaw2015 wrote: This is the worst service ever rather have dial up That's still available -- maybe you should try it to compare.
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Saturday
The cancellation fee applies from day 1. They normally do not waive fees, especially not without some heavy troubleshooting first. The reps will be back on this site on Monday. In the meantime, fellow subscribers may give you some pointers and help you troubleshoot.
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Saturday
1 Kudo
" We need more things hooked up to the internet so the Chinese can hack them." Toilets.
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Saturday
What issue is that? thewarehouse wrote: I *do* wish to have some tech support on this issue.
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a week ago
1 Kudo
You may have to call 866-347-3292 for cancellation, and you may have to pay the ETF (these fees are standard with ISPs), although the Hughesnet staff here (on around 9-5 M-F, though sometimes one of them is here in the evening) will of course check your account and have the last word. cclifton wrote: We signed up with Hughes and not only have we've been disappointed with the service and data -- we’re military and have gotten orders to move and cannot take equipment with us. Nor pay the ridiculous cancellation fee! We would like service canceled and refunded, or waived fees. Very disappointed and already told people to avoid your services.
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a week ago
2 Kudos
Yes, but it seems you're advocating that customers reach out to companies not picked by Hughes. This is not good advice. gaines_wright wrote: that was to be taken for granted.
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a week ago
" not depend on Hughes to find one. " The companies have to be licensed by Hughesnet. If they're not, they should not be used.
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a week ago
Where do you see other people's tests? @BirdDog wrote: Can't help but notice JFBynon and Kimberly Gardin love doing speed tests over at Testmy.net. Appears the former is running the recommended file sizes while latter is automatic and all over the place. All the tests stood out is all when looking at member results. Don't know how many here actually look at that stuff. I like taking a peek every so often.
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a week ago
" I am not sure if the city next to the test server represents where they are at" Likely the city closest to where the gateway is at.
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a week ago
BGAL84 has also copied my content. LOL. You should create your own, BGAL. @GabeU wrote: The OP's request is already being handled by the HughesNet reps.
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a week ago
The first thing to do is to post something here, with enough detail so the Hughesnet people can address your concerns (your current post does not provide such detail). If speed is your issue, you may be required to submit speed tests from Testmy.net. Ultimately, Hughesnet is the one to decide whether they can waive your ETF or not. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. waltdog72080 wrote: I have been paying for the worst internet that has ever hit the year 2019. When are we going to get an update so we can have the internet that we're paying for. I don't understand how Hughnet can take money from people and give nothing in return. I'm sick and tried of having to worry about what's on my WiFi everyday scared that it's only going to be some time before Hughnet throttles me from the already worste service ever. An update to the service so we can at lease load a Google page would be nice after paying 80 dollars a month. If there is anybody out there that can please let me know how to get from under the worste contract I have ever signed without paying the $300 cancellation fee, please le me know. I'm willing to do whatever to get around that. Is there a person that I can talk to that can help me get from under it? I want out. Thanks
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a week ago
From what I've read about LogMeIn, it appears the OP could use it if it were installed at home and on a travelling laptop. Security concerns are another issue, of course, and definitely to be considered seriously, but LMI is used widely and it seems to work well, and security risks are up to the user, who may choose to take a risk in exchange for perceived benefits.
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a week ago
1 Kudo
I got the same impression from this: " I want to find out which devices are connected and how much data they are consuming." Could something like LogMeIn work here? @GabeU wrote: What I got was that, while away, she wants to be able to see what is connected, or was connected, and how much data each of those things used.
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a week ago
2 Kudos
They may not be able to pull a call that isn't from their company. You may have to take this up with Trinstar. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
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a week ago
1 Kudo
To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
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a week ago
To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. hollandsandy34 wrote: I need to cancel my account. I no longer have employment since January. I am sorry I had to do this but no longer have a job
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