About bare65

Thank you Liz. I hope that you and everyone there at HughesNet is doing well and staying safe. ((HUGS)) ... View more

  I power cycled the modem and we are back in the green...0% packet loss. The general response time and downloading of webpages I'm experiencing now is a considerable improvement compared to what I was experiencing both last night and all of this morning..   @Liz  thank you soooo much for the quick response and fix. I really do appreciate you helping me with this!   p.s I edited this to ask if there is someway to keep this 'fix' permenant as I honestly have NEVER seen my pages load this fast...it's like lightning fast, LOL! A gal could get used to these speeds 😛 ... View more

Not sure if you sent the command yet or not... still showing a packet loss 30% and an error transmit code..although the error code itself has now changed to 12.1.9   ... View more

okay @Liz  🙂 ... View more

for the record...it's nice and sunny in Gilbert AZ  (gateway location) and there is nothing blocking my line of sight (trees, buildings, etc) ... View more

@Damian  I'm not sure if you can edit my contact information on your end...as apparently, I'm unable to do so on my end, but someone has added an evening phone number to my contact information that doesn't belong to me. I've tried deleting it, but it won't delete.   The day phone number is correct...but will go straight to voicemail unless I'm in an area that has a signal. ... View more

Thank you @Damian for taking the time to review and escalate this ongoing issue. I did receive your private message and I'm going to be forwarding the case # that you provided to my employer as well. I pm'd you my primary email address so that I can receive any updates on this matter.     ... View more

@KiraD416I'm feeling for you. The majority of the time, not being able to play video or watch anything streaming via my computer doesn't get me all bent out of shape. Normally I just deal with it.... I don't care about playing online games, or streaming OnDemand / Netflix movies ect....and whatever else people do these days,  BUT like you with your CPA exam, certain times of the year I am REQUIRED BY MY EMPLOYER to complete numerous training courses and I'll be the first to admit I do get bent out of shape and highly ticked off that I'm unable to watch very basic 2-5 minute training videos....and even more so this year as I have approx. 81 out of 105 total 2019 CBL's that contain video.   2017 was also bad and I only had 45 CBL's containing video that year... Last year's training was actually not too bad...thus the reason you didn't see me on here.   I've been trying to get these 2019 CBL's completed for 2 MONTHS now!!! They are well overdue. So yes...my patience is wearing thin.   For the record as I'm sure someone is thinking along these lines...... I live 100+ miles, in ANY DIRECTION from any public library or storefront or starbucks ect that offers free wifi...so NO, driving 4+ hours each day to find an alternative internet signal so that I can complete some of these CBL's is out of the question. (I have no doubts that the mods can verify my location should anyone wish to dispute this claim)  We also have NO cellular service out here either...     ... View more

Personally I think the recommended speed test website (testmy.net) is extremely unreliable and the numbers (Mbps) being thrown out as results do not coincide with the performance a user is actually currently experiencing. Just my opinion... If I'm not mistaken certain 'champions' within this community have also mentioned this on occasions and I believe 'Corrosive' (aka Chuck, Hughesnet customer) went as far as removing these particular tests from his own personal website due to the unreliable results he was receiving. (you can view his comments on the subject via his webssite/page, 9th paragraph *here*)     It's even more pathetic when Hughesnet doesn't even trust, nor recommend, their OWN speed test page to customers (located in the support tab section of our accounts) to accuratley determine a customers download & upload speeds.   I'm not one to come on here every week with a different complaint, and believe me, after almost 15 years of being a customer & connected to the internet via satelite with one company or another...(HughesNet, WildBlue & DishNet) I do have somewhat of an understanding on how things work.   I do not have MULTIPLE devices connected to my modem at any given time...like I have mentioned, 99% of my usage is done via a desktop computer which sits directly next to the modem and is connected via ethernet cable.   I'm NOT trying to stream full length movies at a high resolution/definition via my desktop computer...nor through any other device....even though I **bleep** well should be able to.   I am simply trying to watch short video clips, most of which are less than 5 minutes in length...and even at the lowest possible resolution 144p, the delayed start, the contiuous buffering...it's driving me crazy.   Frankly, I don't give a CRAP who's fault it is or who steps up to the plate and acknowledges fault... I'm paying just under $70 a month for this service and at this time I'm unable to perform, what I believe to be, the very BASIC of internet activity that a customers should be able to do....even with crappy latency.   Either FIX THE ISSUE or at least have the decency to apply a monthly credit until the problem is fully addressed and corrected. I certainly do not think this is too much to ask...   **not sure why I got a **bleep...I merely said DAYUMN without the YU (my bad) ... View more

@Damian  Not sure if you can see this on your end or not, but I just now connected my android phone via wifi and tested the speed via that device and got 29.9 Mbps... HOWEVER, just like what I experience with my desktop, any 'streaming' content will either not play/load, or will contiuously buffer to the point that I end up trying to watch it. I can view basic webpages with no problems...   We actually tried several different devices this past weekend...from my own android phone, my daughter-in-law's iPhone , son's tablet and the weekend before our son tried connecting our Dish Hopper..... Connecting to these devices is no problem...and simple web browsing on these devices is also no problem (with the exception of the Hopper) The Dish Hopper will connect with no problems, but we can't get ANYTHING to load/stream on that device beside the main On Demand screen. My desktop computer is what we primarilty use (99% of the time) and it is directly connected to the modem via ethernet cable.    There IS obviously a problem..and it's NOT with my devices. Again, I would appreciate it if you can help me get this fixed.. ... View more

@MrBuster  I do appreciate your replies...but I'm NOT talking about downloading full length (90 mins or more) movies here. I am simply talking about very SHORT video's...all of which are between 2 -10 minutes in length and at the lowest resolution (144p)   I'm NOT talking about trying to play the lastest Xbox One online multiplayer game while streaming the latest and greatest full length movie via Netflix and DirecTV onto my smart TV while  the kids have their Apple iPhone  connected via wifi laying Pokemon and ALEXSIS is trying to find me the best meatloaf recipe on the web...   Congestion??... C'mon...the issues I am experiencing have nothing to do with congestion because they occur EVERYTIME I try to watch streaming content, regardless of what time of day or night it is.    FYI: (if it helps) I'm on Gateway ID: 8 Beam 72   For the amount Hughesnet charges, we should be able to watch a simple 2 minute video at a crappy 144p resolution....and it should only take 2 MINUTES....not 15+ minutes!!.... I don't think that's too much to ask...   Again, if @Liz or perhaps @Damian or anyone who has the ability to run further diagnostics on my system, could you all perhaps take a look at what is going on with my system, if anything, I surely would appreciate it.   ... View more

This is beyond rediculous.. It has taken 15:17 minutes to watch a 2:04 video segment due to constant buffering issues...and this at the very lowest and crappiest of resolutions (144p)   According to testmy.net, my download speed this evening is 44.7 Mbps??? ummm yeah...right, sure it is!!   PLEASE FIX THIS!!!!   ... View more

Bumping up post as I have yet to receive any help with this matter... ... View more

@NEengineer   While your own complaint isn't quite the same as the OP's, if you feel like you are entitled to a refund (whether partially or full) it would be in your best interests to start you own conversation (copying and pasting your reply below into a new topic) to have that issue addressed, and possibly resolved by one of the Hughesnet moderators here within the community. They have the ability to look back at those charges you incurred and the repair service that was provided and can determine whether or not said charges were charged accordingly or if Hughesnet should be accepting some, if not all of the costs involved in replacing your modems.   FYI: Right around January 1st, Hughesnet had a massive outage that affected almost all customers in the U.S from several hours to several days. Not sure if this particular outage is what you are talking about but I figured I would mention it anyways.. ... View more

@Tompam03   What 'technical support' phone number did you call? Did you dial the regular customer service (866) 347-3292  or some other number (express repair number or something?) As a customer myself, I've personally never heard of anyone being charged when calling customer service with a billing question.. I'm sure @Amanda can look into this $12.95 charge for you in more depth. She is one of two moderators here in the community that actually works at Hughesnet on a corporate level so if anyone can get this resolved for you, or at least give you an explaination of said charges, she is the one that can do it. It may take her some time to review your account so please be patient. I'm sure she will respond to you here shortly...   p.s for future reference, especially those customers that are not aware of it, all customers are automatically signed up with autopay at the time there service is installed. this is just the way HughesNet, and alot of other companies these days are setting up monthly billing. There is an 'invoiced billing' option that is available to customers upon request, but this method of billing incurs an additional $5 fee each month and can be requested by calling customer service. ... View more

@Kaiserfamily You previously mentioned that the "power cable has been shorting and frayed since we got it"   Is this the power cable that you are referring to? Just want to make sure that the mods, when they see this, know exactly what the problem is.   If this is the cable your referring to, do you know, off hand, what modem model # you have? HT2000w is the newest one (which the built in router) but there are other, older models HT1100 etc. Each modem model may have a slightly different power cord/brick.   While there are some technical issues that do require that the customer be in front of their computer, or have access to their modem during any diagnostic tests, if you are sure that the power cable is main cause of your issues, I'm sure that the reps can send you out replacement power cord. With regards to 'replacement costs' of this cable..I wouldn't be able to tell you whether this is something you should expect to incur or not, but I would highly doubt it if, like you previously mentioned, the power cable was frayed or somehow damaged to begin with. ... View more

@Kaiserfamily ..we keep missing each other. I just noticed and replied to your other conversation. I'll go ahead and tag the mods on this conversation too @Amanda @Liz but being that your other conversation is more clearly labled in the subject line, you will most likely get a response on that one first. I have copied and pasted the issue that you have descibed over to the other conversation that you started. It might just be a mtter of sending you another power cord for your modem. ... View more

@Kaiserfamily   I just now replied to your 'how do we get support' question not seeing that you had posted a second conversation... Anyways, based on what you are saying in that you have NO internet service, I'll tag @Liz or @Amanda so they can run remote diagnostics, and, if neccesary, send out a tech guy. (these are the two reps I spoke about in my last reply to you) With this being Monday morning, it may take some time for them to reply to your conversation here...please be patient. I can assure you that these two gals are very good at what they do...   I'm copying and pasting the additional detailed issue that you outlined in your other conversation so that the mods can see this..   "My issue is a hardware problem. The power cable has been shorting and frayed since we got it. They will not send a technician or a new one unless I do diagnostics with them while sitting in front of the router. I just want someone from support to actually respond to me not put me on a runaround on the phone and never send me what I need."   ... View more

@Kaiserfamily The HughesNet Support Community is made up of mostly customers with two or so actual corporate level Hughesnet employees. Alot of the technical issues and/or questions that you may have may already have been asked and resolved by other customers...you can do a simple search of previous topics that have been discussed within the community to see if any of the answers can be applied to your own issues. Just type in your question and/or keywords and anything relating to that will show up. you will find the search option toward the top of each main category within the community.   Usually...a quick search of the community, often times, will answer any technical question you have...but if not, you can also start your own conversation/topic on here clearly describing what issues you are experiencing and someone with knowledge on that particular issue will reply to you. Be sure to use the subject line as a way to highlight your actual problem (for example: my modem is not lighting up or I cannot connect to the internet)   If your technical issue requires additional, indepth diagnostics, one of the actual moderators (the two Hughesnet employees I mentioned earlier) will jump on and assist you further.   ... View more

@macsociety your killin' me!! ... View more

@tyd Unlike us regular customers, I think @Amanda will have the means, on her end, to look back that far and verify what your usage was prior to you disconnecting the modem as well as be able to see any and all activity that may of taken place between then and now....but like I said, I'm 99.9% sure this is indeed what is going on. (and even more so now that I'm on my 3rd cup of coffee, haha) ... View more