About kitnbob

I cannot see the recent calls in the service portal. the most recent log is 10/21 I usually view the portal in firefox because it objected to IE11 at //hnsc.myservicemanager.net/#/dashboard  I tried it in Chrome and again in incognito with no difference. NO new files, read my lips. So I called myself,  you told me the line was busi, and to leave a message, I did  12/14  6:10 pm ... View more

I have been following this thread, So I sent a new message AND a forwarded message as @Liz suggested and they were both sent without error from the SMTP server. there was no server error at send time and no bounce message from MSN returned to me thru the pop server. Neither of the messages showed up in my MSN inbox. They just vanished.   Edit; after checking my logs, the messages were successfully received in the MSN inbox last on 12/10 Edit 2: Both messages arrived to the inbox 13 hrs after being sent ... View more

Thanks@Liz    pm sent with most recent calls   Edit;   Yes the CL4940 records "missed calls" does not record the ID's of the calls that are received ie: by me or the other answering machine. ... View more

@Liz wrote: .......... So you're saying that since dialtone was restored, you've had some calls which weren't logged in your call records? Do you have timestamps of those missing calls?   ........................ PM me those timestamps and numbers which are missing from the call records so I can send this over to our VOIP team for a deeper dive.   PM sent   What I am saying is that the call logs have not been appended since 10/21/2020 I sent my logs entries since 10/21 ... View more

@Liz wrote: Good point! Haha!   For some reason I thought there was an alternative number on file for you. .... There is, my cell number and I am out of cell coverage at the location of the ATA modem. We had previously discussed that issue. To whomever found the switch to register my device with the HughesVoice Service I thank you. I have had dial town for 27 hrs now. There is a lingering issue I would appreciate you looking into. The calls log stopped updating  on 10-21-2020. Is that the time that HughesVoive started having problems? There have been 7 calls since dialtone was restored that my phone logged and 24 voicemail calls that your the service had logged since the issue started. I would like to access the call logs for the time and date stamps for each call incoming and out.  The calls log is not updating. @Liz Thank you for your help.   BTW; When the field tech returned my call, I told him I was speaking on the phone with the service issue. He wanted to "check a couple of things" then he told me the signal was strong and agreed to cancel his field call appointment.   ... View more

@Liz wrote: .................................. If you don't think you will be needing the site visit tomorrow, you can cancel when your assigned local dealer calls to confirm the appointment.   -Liz I was thinking about that yesterday..  Surely, I would hope that a phone tech would Not try to call to confirm an appointment for "no dialtone" ... View more

Hughesnet Voice just  mysteriously started. ... View more

Thank you. ... View more

oops I must have the quote button twice. Sorry. ... View more

@Liz wrote: Good morning Gabe,   Thank you for your PM. It's promising that direct e-mails from HN to MSN works. Do you think while troubleshooting the other e-mail stuff and deleting/moving batches of mail, bounceback emails from failed forwards were deleted in that process too?   Sidenote: after a meeting with our e-mail admins yesterday, they said they'd clear up that issue with the inbox notifications. That's no longer happening now, is it?   If so, whenever you want to test forwarding again from HN to MSN. I'd turn that back on and let me know so I can PM you a few times to ensure you get notifications; this way I have timestamps for the PMs in case there are no e-mailed error messages. I'd have our e-mail folks check on their end to see if they notice something wonky happening around those timestamps.   -Liz @Liz wrote: Good morning   It's promising that direct e-mails from HN to MSN works......... Sidenote: after a meeting with our e-mail admins yesterday, they said they'd clear up that issue with the inbox notifications. That's no longer happening now, is it?   Direct emails are Not working its like MSN is just discarding the emails after receiving them and not notifying. We are Not receiving inbox notifications and server errors the emails just vanish ... View more

@Liz mornings might have less satellite congestion ... View more

@GabeU wrote: I'm keeping my hughes.net >> Gmail >> MSN forwarding scheme in place for the time being, as I don't trust that MSN won't start bouncing the direct hughes.net forwards again soon, like they did on Friday. Oh! Great! pretty soon Gmail will be blocking the rest of us sending from hughes also. ... View more

BTW I forgot to mention, MSN allowed my twitter anouncements today. Got 2 new posts, 1 - Steve Martin 2 - Melania Trump   Unlikely combination NOT blocking twitter ... View more

@GabeU wrote: @kitnbob wrote: for me get NO bounce message from any server also I DON'T see my test message in the MSN inbox So you're not getting a bounce message, but the test mail is still not being received by your MSN email?       I'm keeping my hughes.net >> Gmail >> MSN forwarding scheme in place for the time being, NoBounce message  nothing in my MSN inbox except a test message from Gmail and EVEN RocketMail (heh heh) not blocking them     Nothing from hughes.   Wierd ... View more

@GabeU wrote   @kitnbob    At least for now, and at least for me, the MSN block has again disappeared.  Hopefully it will stay that way.   @GabeU  for me get NO bounce message from any server also I DON'T see my test message in the MSN inbox ... View more

I was just on the phone with phone tech and she could  not hear me very well. I did hear that she wanted to send out a technician to my house. We were unable to do any live troubleshooting 4:22 PM ... View more

@GabeU wrote: Well, the forwarding lasted all of about two hours.  🙁     I checked my account after reading this and I started receiving bounces again. While logged in to the account I say my twitter feed folder stopped getting notifications since June 18. My twitter mails are blocked too.  ... View more

To eliminate radio interference  I turned off both  wi-fi frequencies  on the HT2000W, unplugged the old cordless telephone, powered down the printer. Still no dial tone. Anything else I can try from here?  @Liz  ... View more

The ATA has been power cycled for almost 40 mins now. Power led is lit. The WAN led is lit and flickering. The one in the middle Phone led is dark.........  never flashed once.   @Liz  Thank you ... View more

Still No Dialtone @Liz  I know YOU and the engineers have been really busi with email and Slow speeds this week, and it's Friday already. Any news about Hughes Voice replacement ATA problems? (mine)? ... View more

Update for @Liz    I received the new ATA 11:05 AM Tuesday. I replaced the old one with the new one. Can I post the new MAC address here?   the last 4 numbers are  **** **** 6683    (grin) I had to call phone tech  support again cause there was still no dial tone. and only 2 LED's they started a new work order   *** *** 569. They still insist on a call back number.   My cell phone.   (and Im out of cell coverage) I know Im not suppose to mention my cell phone here. Now I have 2 InnoMedia ATA's here and neither work. ... View more

@Liz wrote:   ............. Test calling your VOIP number from a cell phone using wifi calling over your HughesNet network isn't ideal.   . (Heh Heh)  You can test call my VIOP number if you want.   Do You have my number?  ... View more