Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

Community notification emails have stopped.

The last Community notification email I received was at 5:40PM EST yesterday.  Since then, there have been many replies and such that have prompted notifications within the Community itself, but no e...
Performance
  • Liz's avatar
    Liz
    4 years ago

    Good morning folks,

     

    Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.

     

    If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator

Good morning Gabe,

 

I questioned the e-mail admins as to how forwarding can fail while sending works if the IP is blocked. You brought up an interesting situation where forwards to MSN don't work while direct mails still do.

 

Can you please try sending a test email from the HN account to your MSN and let me know if that succeeds? Then also try forwarding to MSN to see if that works. I think the e-mail admins would like to see current attempts now that they've confirmed the IP block.

 

Thanks,

Liz

 

 

kitnbob's avatar
kitnbob
Tutor
5 years ago

I have been following this thread,

So I sent a new message AND a forwarded message as Liz suggested and they were both sent without error from the SMTP server.

there was no server error at send time and no bounce message from MSN returned to me thru the pop server.

Neither of the messages showed up in my MSN inbox.

They just vanished.

 

Edit; after checking my logs, the messages were successfully received in the MSN inbox last on 12/10

Edit 2: Both messages arrived to the inbox 13 hrs after being sent