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03-29-2017
05:33 PM
1 Kudo
Very convoluted but if I go here: https://shop.hughesnet.com/members/index.cfm?action=dspHomepage then click on settings at the bottom, there it is even on Gen 4. Seems to be very hidden even for us that can get to it.
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03-29-2017
09:28 AM
1 Kudo
maratsade, a tad confused by the question, old brain syndrome. If showing as "Token Bytes Available" it means you have clicked "use" on them previously and they are in your "bucket" awaiting use when you go over normal allowance. They will be used automatically, you won't be throttled unless you also burn through all token bytes available. Only what you actually use in bytes is deducted, the rest reamains until needed in the future. If by "deploy" you mean "use" then you can click that anytime and they will be placed in the available bucket whether being throttled or not. To clarify, you can "use" one or a hundred tokens and the bytes will sit in the "Token Bytes Available" until needed. I always use any token I have available and leave them in the "Token Bytes Available" bucket. Just a matter of prefernce. Then I know what I have available by looking at the status meter instead of clicking on Purchase Token to see what I haven't used yet. Does that answer what you are asking? And no stupid questions here.
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03-26-2017
07:35 PM
@GabeU wrote: @Gwalk900 wrote: @dhorwath wrote: Mr. Corrosive, I'm not one of those nerd types sitting around in my boxers all day checking in on bulletin boards and coming down on others. dhorwath, I have to say though that I find your above quoted comment to a fellow user to be ..... less than civil. Ditto. Ditto Ditto.
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03-25-2017
03:22 PM
1 Kudo
Here is the specifics in the contract: http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm The way I understand it is if you have two full months left, have not entered into 23rd and 24th month yet, then the fee would be $400 minus 22 months times $15. So, $400 - $330 = $70. If you already are into your 22nd month then they may be prorate for that month depending on the date cancelled. That may explain the other $15. Not sure about the prorate thing though.
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03-25-2017
01:01 PM
@larrykelly wrote: Okay, here's the deal. I called support and they have created a case. They could also not see the video optimization options showing up for my account at any of the places they were supposed to be. GEN-5 being so new in my area seems to be the issue. Case number assigned and solution to be worked on. Very nice, knowledgable, determined young man helped. Yes he had an accent. No, that wasn't a problem. He was a bulldog in his desire to be of service. I worded my reply badly. Was trying to say looks like they nixed it appearing on Gen 4 systems. Not that it was, or should be, nixed for those on Gen 5. Glad you got in touch with someone who could help and elevated the problem.
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03-25-2017
09:11 AM
It did appear for awhile on mine but now is gone. Think they caught it was showing on Gen 4 and nixed it.
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03-24-2017
01:36 PM
2 Kudos
The speeds may be correct but the latency definitely isn't. That low of latency is impossible on satellite. The satellite isn't loaded much right now, would expect the speed to eventually drop nearer to advertised.
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03-22-2017
02:09 PM
If you can't get to your router interface by going to 192.168.1.1 then either it may be misconfigured or having a hardware problem. What make and model of router? The default IP address may be set to 192.168.0.1 which will conflict with the Hughes modem.
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03-17-2017
01:13 PM
Don't enter in search box, type in the address bar and then hit "Enter" key. Make sure it is 192.168.1.1 not 192.168.11
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03-16-2017
10:19 AM
1 Kudo
Reggie, here are the plans and should be available wherever Gen 5 is, which is pretty much everywhere in the Continental US, even a chunk of Alaska. Gen 5 Plans
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03-16-2017
09:54 AM
1 Kudo
Reggie, did you try just the zip code? Never mind, it doesn't like just the zip.
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03-16-2017
09:49 AM
@C0RR0SIVE wrote: Welp, I stand corrected, you can order Gen5 plans NOW! https://www.hughesnet.com/get-started 25Mbps on all plans, 10, 20, 30, and 50GB At this point in time not sure what it has to offer me since I have the Ultra plan now. The increased speed isn't that big of a deal especially since I get 20+ Mbps download quite often now and don't care much about upload. Has been VERY slow at night but hoping it will get better once folks start moving over to the new bird.
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03-13-2017
11:22 AM
Hi @farmerhugh, have you checked to make sure it isn't something on the WiFi side timing out like the router or the adapter on the device? The first things to check when connection is dropping out. Thanks. @BirdDog
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03-11-2017
11:55 AM
AP, there have been several people in the past with similar problems when accounts were merged. It will be at least Monday before an official rep can respond but this is the best place to get help for your situation.
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03-11-2017
11:15 AM
@slowunit420 wrote: That's your guys solution for the customer tell them to settle for lower quality videos. I don't know if his/her service is like mine but I can't even get netflix to load even when I have Data to burn. Come on though what's wrong with you people, that is your solution lower the quality? Would you buy a steak at a fancy restaurant for 20 bucks and be ok with getting a mcdouble from mcdonalds instead? No, you wouldn't, you would be upset and you would never go back to that restaurant again. It is a capped service and always will be. You can stream in HD but then will use up all your data with just a few shows. Satellite internet is not steak, it doesn't claim to be. As said before, it is for us folks with no other viable options. Once the new staellite is online there will be major improvement for many customers especially those with the old HN9000 modem who choose to upgrade.
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03-11-2017
08:40 AM
1 Kudo
If Netflix, best to set to low definition as explained here: Netflix Playback Setting If YouTube, as soon as video starts use the gear icon to change definition to 360p or 244p, do not leave on auto or higher resolution. The 244p setting should look fine on smaller devices. If any other streaming site, do not use if there is no adjustment for video definition that at least allows 360p or lower.
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03-10-2017
11:04 AM
Checked that error code and it is "Aloha transmission is unsuccessful" which could also mean your dish is slightly out of alignment. Hopefully an official rep will respond and can check your system remotely to see if there is a problem with alignment.
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03-10-2017
08:27 AM
Good morning Chicagojohn. Did they include a new power brick with the replacement modem?
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03-02-2017
06:25 PM
1 Kudo
I'm an American and still confused by your post. Not sure what the trouble is, just a general statement. Care to explain further so an Official Rep can try to help?
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02-21-2017
06:04 PM
Amanda, sounds like he is going over allowance and doing it to reset Anytime data amount. Also sounds like he may have something on his end chewing through data. I had some tokens saved up, but now my internet is eating them all up. Will allow him to explain further, I was just kind of reading between the lines of what he has posted.
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02-18-2017
08:19 AM
We have nothing much for road clearing because we normally have nothing. A few inches brings everything to a halt for half day at least. Even main highway number 7 has switch backs and very steep in spots. Funny at local grocery when even small winter storm coming. Everyone there stocking up. Sure quiet this year though.
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02-18-2017
08:02 AM
Elk about 20 miles away through the mountains. Lost Valley and Ponca, I have pics buried somewhere. Lots online already. Turkeys and coyotes a given here. My one old dog (avatar) gets to singing with the coyotes.
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02-18-2017
07:47 AM
Two feet would put everything to a stop here in Boston Mountains. Normal is 6 inches at most but it turns to ice the longer it stays with sun during day and freezing at night. Not had a winter where I'm at. Dusting of snow, 60-70 even in February.
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02-18-2017
07:31 AM
Snow and ice is the killer. Downpour no problem with 4 wheel drive. Pretty hard packed road.
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02-18-2017
07:00 AM
1 Kudo
Road into my house and last power pole 100 ft from house after fighting with Forest Service to bring in on their road. What an ordeal that was for approval even though an established forest road! (Government land) Drilling holes for poles through lime stone:
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02-18-2017
12:31 AM
Sounds like maybe a new supplier/installation company that is not on top of the true policies and Subscriber Agreement.
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02-11-2017
07:54 AM
Maybe, hopefully, probably. Nobody knows yet as nothing has been released. May take an equipment upgrade on user's end and again nothing official has been published. Sorry. Cost, plans, upgrades all unknown. Thinking next month has to be release of more information and maybe even putting people on the satellite for service. We'll see. I'm not an employee, just a customer like you. Many years on satellite internet though.
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02-11-2017
07:34 AM
More customers in an area with less product but more demand then higher cost. It is the way business works. United States has a Capitalist economy. A bit like tomatoes cost more during winter in some areas but not others. I have 50/50 Ultra from 2 years ago but don't think it is offered anymore in my area because load has increased.
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