Prettyeuphoric,
Thank you for posting! I was able to take a look into your account and try to piece together what exactly was going on. From what I'm gathering, on January 1st, you initiated the refund process for the 200 dollars that you had requested to be placed back in your account. The refund process was then started, but normally takes 15 days for the refund to be processed and put through the systems.
Your bill date is January 16th, and due to the fact that the 200 additional dollars were placed on to the account due to your additional payment, $120.06 was taken out that day for the HughesNet bill, which is a valid monthly charge to the account. Normally, it'd charge your automatic payment debit card, however, seeing a balance on the account, the system automatically billed it that way. That left $79.94 on the account, which an agent you spoke to on January 22nd attempted to refund to you, however, it states you declined to have that credit amount refunded. Do you wish to refund the $79.94? We would like to start the refund process as soon as possible, as to not have this situation happen again.
Thanks,
Remy
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