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HughesNet Community
About GailWasiskiMile
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| Date Last Visited |
04-30-2021
02:00 PM
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04-30-2021
09:42 AM
I did reboot! Up to 12 mbps now! But around 5 pm..it goes back down to 0 😞
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04-30-2021
08:03 AM
And yes..it has always been a problem in the evening..from 5 pm on..I mean if I even had connection at 2 mbps..things would work.
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04-30-2021
08:01 AM
Yep. It worked ok for a while. Now this morning I am connected at 1 mbps. How am I supposed to download..update..during free hours? For about a month..I would be connected at anywhere from 10 to 20 mbps..but not any longer. Just very frustrated that it takes this much work to stream anything.
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04-29-2021
08:03 PM
1 Kudo
Every night when I try to connect my Roku I have 0 mbps connection. And most days if I have 1 mpbs I am lucky. I am sick and tired of this crap internet..but again have no choice because of where I live. See attached screen shots.. and no..I am not going to run speedtest because it always seems to be fine..but as you can see..it is not. Too bad I pay outrageous pricing for 50 gb I can never use at night for streaming ..blah blah all the people are connected at night...whatever ..complaining done for now!
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- Tags:
- Slow speed
- streaming
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10-22-2020
09:34 AM
1 Kudo
I had the same problem..which I have solved..kind of! I installed a separate wifi router..and turned off wifi in the Hughes modem. I can now stream amazon prime through my smart tv and through Roku. Amazon prime still does not work with the Amazon firestick tho.
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08-26-2020
07:42 PM
1 Kudo
I am going to hook up my old wireless router which is the way I had it before they had to come out and replace the Hughes modem a month ago..and that is when I started having these problems. There seem to be many other people with this same problem..the firestick amazon prime video and Hughes modems..so hopefully it Works! Thank you for your help.
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08-26-2020
05:43 PM
Also, there seems to be MANY other people that have problems with the connectivity to the Amazon Firestick when I scroll through the Hughes Community posts
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08-26-2020
05:42 PM
It IS plugged into the tv. I was connecting via wifi when I started having the problem with the Firestick continuously dropping wireless connection constantly..which only happened around when I had to have NEW Hughes modem installed..i then purchased a separate device so i could connect a LAN line from tv..firestick..new adapter..to the LAN on Hughes modem. It did nothing to help the continuous dropping of internet connection even tho it says the connection is Excellent but i CAN connect to NETFLIX on The firestick with no PROBLEMs. I also have a separate firestick on another TV that does the same thing. Also when i try to connect to Amazon Prime bideo app on my smart VizioTV..i have the continuous every few seconds of connecting and disconnecting..only on Amazon Prime video. I am next going to add my own wifi router to Hughes modem...maybe that will help.
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08-26-2020
03:44 PM
I disconnected all but DirecTV and my Straight Talk Hone base and there is 1 other device I have no clue what it goes to! Tried my Firestick which is connected to a Lan line directly to Hughes modem. Here is what happened: 2:19 to 2:22 video played than times out for 2 seconds. Started again at 2:23 than times out for 19 seconds..2:24 got a popup saying I had low bandwidth did I want to continue..I continued..after 46 seconds video played. 2:26 than paused for 35 seconds..2:27 played then paused for 37 seconds..2:28 than paused for 28 seconds. Then I stopped. The funny thing is the Netflix app on both firestick play absolutely fine and this Amazon Prime Video problem started around when the tech came out and installed new Hughes modem. No I do not have a seperate router. I am thinking about hooking one up tho. I do have a wifi extender..which I disconnected when I tried to use the firestick connected with the lan. I also can no longer play the Amazon Prime on my smartv...I spent over an hour with Amazon technical with no luck either.
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08-26-2020
12:37 PM
ok..should i just call them? i had called them when this all started and they said everything looked fine lol!
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08-26-2020
12:31 PM
here are my results on my desktop with lan line and wifi disabled https://testmy.net/quickstats/GMiles
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08-25-2020
07:27 PM
1 Kudo
Thanks. I did these tests from my phone. Will do from my desktop tomorrow.
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08-25-2020
07:27 PM
Yes..that is my url
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08-25-2020
07:26 PM
Thanks. I was doing these from my phone.
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08-25-2020
06:56 PM
Wifi test from Hughes app all 3 came back as excellent. The self diagnostic tool keeps telling me to reboot modem.
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08-25-2020
06:52 PM
Results from testmy.net 10.8 mbps, 24.6mbps,11.9mbps down 78kbps,93kbps,69kbps up Combined with 25mb down and 3MB up 16.5mbps down 1.2 up 17.1 mbps down 920 kbps up 16.7 mbps down 524kbps up
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08-25-2020
05:56 PM
I tried the other night on my desktop to connect to Amazon Prime Video..all I got was a spinning yellow circle. I can connect to my Amazon shopping app with no problems tho.
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08-25-2020
05:27 PM
Also, I periodically find that my phone will not connect to the new Hughes Net Modem they installed. It tells me connected with no internet on Hug2995258 and on the 5 ghz channel.
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08-25-2020
05:24 PM
So I tried to watch on my Amazon Fire HD 10 7th generation tablet just now. I pulled up Eco Challenge episode 1 at 3:58 pm Got a spinning yellow circle..at 3:59 got this error: Slow Internet Connection. YOUR devices available internet bandwidth is low. The video might pause while buffering. Do you want to continue? Then it started playing..at 4:00 the screen went black..at 4:02 when the screen came back, got the spinning yellow circle, then got slow internet error, got black screen. At 4;03 got spinning yellow circle..it played until 4:04 it started playing then screen went black. At 4:08 started playing, got slow internet warning. At 4:11..I closed app and restarted...got spinning yellow circle, then got slow internet error. So no..it isn't playing on my Amazon device correctly. I did try the other night to pull up on my desktop and got nothing but the spinning yellow circle.
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08-25-2020
03:02 PM
About a month ago, I had to have my hughes net modem replaced and it seems that at the same time, I can no longer keep connected to the Amazon Prime on the firestick. It flicks on and off every few seconds...BUT I can stream Neyflix with no problems on the Firestick. I have contacted Amazon tech help..tried everything, rebooting Hughes modem, resetting firestick to factory settings, bought an adapter extender cord to hook up with a LAN line directly to Hughes modem..etc etc. I can no longer access the Amazon Prime app on my smartv either. This would all be wireless. It is like Hughes has blocked the Amazon Prime streaming app for some reason. It says the connection is VERY GOOD..connects then disconnects every few seconds. Any other suggestions?? I believe it is on Hughes end..even tho they say it is not.
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Labels:
- Labels:
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Performance
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WiFi-Modem
08-18-2020
01:53 PM
About a month ago, both of my Firesticks stopped connecting to Amazon Prime Video and also my Smart tv. The error I get is every few seconds while connected to the 2 or 5 ghz, it says my signal strength is Very GOOD, green check..Connected to the internet, 3 seconds later, red check mark ...NOT Connected to the internet. But...I can access NETFLIX through the firesticks and stream with no problem!I I was On the phone with Amazon last week..we tried everything with the same results..restarted, reset to factory conditions..with no luck. So today I connected with my hotspot, and the connection stayed good and I was able to stream Amazon Prime Video with no problems. I did have to get a new wireless router from Hughes installed at around the same time this all quit working...and I also have problems connecting to the lousy Wi-Fi with my phone..one or the other 2 the or 5 ghz will say connected with no internet..it makes no sense. Also, I used to have a separate wireless router and used that Wi-Fi channels instead of Hughes wifi router and I can no longer do that...I cannot get my Wi-Fi router to connect to the internet. Very frustrated.
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Labels:
- Labels:
-
Performance
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WiFi-Modem
03-30-2017
12:23 PM
I had written the password down incorrectly! My eyes were not working this morning. I am connected!
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03-30-2017
11:16 AM
Just had the new Gen 5 router installed yesterday. The technician chose to just connect my other wifi router to the new modem. I was trying to access the wifi on the gen5 router from my ipad, but it will not let me connect. It says not available. Should i just forget trying to connect? Or is there something else i should try. Just wanted to see if it was faster. I have my wifi router and an extender to which i am connected right now. Yes the speeds are faster, but being a geek i wanted to see if the new gen5 was faster!
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WiFi-Modem
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