About CharlesMcCool

on a funny note yesterday I turned my computer on and checked my email then looked at my status meter and it showed that I had used 242MB so I start downloading some software to monitor my network to see what was causing it and while it was downloading I walked in to the kitchen to get a cup of coffee and see my 6 year old daughter is happy and watching My Little Pony on her computer so I get back to my computer and it dawns on me we dont have that DVD so I go back in the living room and see shes on Netflix. I felt so relieved when I realized she had used the data but kinda dumb that I didnt actually check the other computers in the house before I panicked. lol ... View more

Sounds good. and tell your son Congratulations  ... View more

Mine was really bad. wires from the road to the house were 1/4mile and shot. ... View more

interesting. Im hoping thats what was causing this, let me know how your data usage is this afternoon please. ... View more

Ok I will see what I can find, but there is a big post somewhere about netgear routers having unexplained data usage, just for fun go to the community home page and in the search bar type in Netgear router and look at all of the posted related to them.  ... View more

David I dropped DSL for Hughes and Im getting far better service and speed then I ever did with DSL. ... View more

I see that McAfee does Definition updates every day but I didnt find how large they are. I know with some antivirus programs those can be very large files. have you set yours to update during the free period? ... View more

Also I need to know what version  NetGear WNR1000 you have? there are several different versions. lol ... View more

Ok let me do some research, There is a post somewhere but I cant find it that pertains to unidentified data usage from netgear routers so I will keep looking for it also. I will get back with you this afternoon.   ... View more

Great to hear about the windows7 but not the 3:30 am wake up. what antivirus are you using? ... View more

OK you got me there. your right last night it filled right. lol  you have a Netgear Router, have you updated the firmware on it lately, there is a know problem with netgear routers and I will see if I can find the link for you to read. also when checking for firmware updates for that router you need to do a google or Bing search for the latest firmware, there have been a few others on here that have used the genie utility to see if there was an update and it said there wasnt but in reality there was and the genie didnt see it. also could you check the time when you auto updates is set for. and change it to around 4am. with windows 8.1 I have mine set to 3am but it always does the updates ate 11am and I cant get it to update at the time its actually set for. ... View more

Great that means that your data is refilling right. next let figure out whats causing the data usage, What brand and model router are you using and can you list all of the devices that you have connected to it either by wire or wireless ... View more

Lea if after unplugging the lan cable to your modem for a couple of nights rules out the modem then we can start looking at your router and your devices until we can find the culprit. ... View more

I dont either but by doing this for 2 days will show the mods that its not refilling correctly ... View more

Your right Liz I could be on a different plan that refills differently, Sorry. Lea try writing down how much data you have before you go to bed tonight and unhook the lan cable going to the modem and in the morning hook it back up and see how much data you then and let us know, then do the same tomorrow and it will provide some information that might clear this up. ... View more

well at least mine does ... View more

your right that doesnt make since. your data increases by 50% per day Thursdays data should roll over to friday ... View more

Lea are you by any chance using an old status meter? if so try downloading the newest version and see if make any difference. ... View more

right, so this morning your data should have been at 82%. which would be the 32% from last night and the 50% from your refill this morning. so did it not refill or did it refill the disappear or did it not ever give you today's 50%? ... View more

Did your allowance not refill over night? ... View more

jenny if you would post that case number here the Im sure one of the mods will get it moved for you at no cost since thats what was promised, it might be Monday before you get a reply because they are not usually here on the weekends. have a good weekend ... View more

I think your right sgoshe, I have seen several post stating that there a no static IP address even for business customers on the Gen4 systems ... View more

wait a minute thats not right because I told them the date I wanted my payment due on ( the 3rd ) of every month and thats what my bill showed as the DUE date but the tried to debit my card 10 days before that ... View more

So its not FREE for the year, I could understand the state tax but not the equipment lease ... View more

Im not picking on you Warren this has been a thorn in my side every since it happened to me when my 2nd payment auto debited on the date the bill was generated and I called CS and after 3 reps and 1 supervisor they finally figured why it was happening and I had them prorate my account to move the date my bill was generated on to the day that they were suppose to trying to debit my account and over the years Ive been with Hughes I have seen time and time again where a customer was on here wondering why their account was overdrawn when the bill was not due for 10 more days. ... View more

I know your going to say that its only suppose to popup 1 time a day but thats not the case it will popup every time you close and reopen the browser.  ... View more

I understand that, but why does the customer get popup windows every time they open their browser until the actual due date when in reality its not due? and this only happens to the customers that are setup on autopay everyone else is not interrupted until the Due date,   ... View more

You know I dont even think thats its legal to debit someones account before the Due Date ... View more

This is a very poor billing practice by Hughes and needs to be fixed not just swept away with a generic reply ... View more

NO NO NO you dont get it Warren I have reoccurring auto payments  for several companys Hetflix, Hulu, and Hughes and Hughes is the ONLY company that debits my account on the date the bill is generated all the others debit my account on their actual due date  ... View more