4ghawk,
I see it's your first post! Welcome to the Community! We'd love to help out and look into working on the issues you've been experiencing. Unfortunately, I wasn't able to locate an account attached to your Community profile. Please send me a private message at this link with your account number or a phone number associated to the account attached. This will help us pull up your information and take a deeper dive into the issues you've been having, and will also give us a full rundown on the notes of your previous calls.
Thanks,
Remy
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