thank you sir for your response, yes I believe you are correct about it being a radio problem. I do not think it is a pointing issue because I sweeped the satellite left and right very slowly (which I know I'm not supposed to do but figured what do I have to lose) with no signal change. Not sure if I'm going to call a tech out since i own my equipment and don't really feel like shelling out over $200 on subpar internet. Thanks a ton though. Might get me a used radio online and install myself, but more than likely just going to cancel my service. Once again I thank you for looking into it, have a great evening
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