About Kirk Merley

OK, that was news.  Is there any way to determine usage at the Hughes modem level? ... View more

Thanks for coming back to me Gabe.  No, there are no other devices attached that could account for the problem.  I  can monitor the attachments to my network both through my router software, and through Glass Wire.  Glass Wire graphs my historical usage on a timeline, over various time periods.  There were no data bursts during the interval that the massive data loss occurred, nor in the time periods previous to the problem.  As I noted in my addendum,  I have all of the wireless attach points on the Hughes modem disabled so I am monitoring true usage thru Glass Wire.  help! ... View more

addendum:  I have the wireless connections in the Hughes modem shut off.  everything has to go thru my router. ... View more

We have had a ton of company over the holiday weekend, and everybody was attached to my router, 10-12 users.  But... I was disconnected from Hughes Net, to preserve my meager monthly allowance.  Between about 9 AM and 1PM today I lost the remaining 30% of my allowance and half of the 15GB of tokens I had recently purchased.  Glasswire does not show any burst of usage that supports that massive amount of data usage.  Can anybody explain to me how I can find out what happened??? ... View more

Thanks, Gabe.  I'll give it a whirl and report the results back here. ... View more

Thanks for the response, and no, I am not talking about the Chrome OS.  I use Chrome for my browser, and in monitoring its usage with Glasswire, I find a huge amount of traffic that has nothing to do with my browsing activities.  If I shut down the browser when I'm not using it, my overall network overhead goes down dramatically and I can stretch those meager gigabytes further.  This is a nuisance to say the least and I would like to find some way to reduce this "parasitic" overhead that Chrome imposes.  Hoping that the gurus out here on the community page may have a solution(s) ... View more

Got it!  Thanks, Gabe!  We'll see how things go and I will post results here.  capnkirk, out. ... View more

I do have an external router and do prefer to keep it in place as it is equiped with a booster and external antenna for connection to another building on my property.  This may sound a little absurd, but we are in the middle of nowhere, hence my use of Hughes.  If you can guide me around avoiding a conflict between the modem and my router, I will be grateful.  I recently had to take the SamKnows router out of the network when Hughes stopped participating and my download allowance dropped to zilch... therefore it is no longer an contender for data consumption. ... View more

Nope!  been over two hours and the speed is 1mb or less.  system has chewed up .5 mb of the 5mb I paid $15 for, but at  dial up speed.  Just gotta love Hughes! ... View more

I recently had to upgrade to the 20gb package due to the loss of the Sam Knows survey.  I burned thru the allowance, went into the penalty box, and purchased a token.  My Account says I got it and paid for it, but my speed is still 400kb although 20mb of the token has already been burned.  How long do you have to wait for the speed to ratchet back up? ... View more

can you tell me when and where Hughes users were notified of the cancellation of the program and the potential impact to be expected by the users? ... View more

thanks for letting us know!  time to look for an alternative vendor!!! ... View more

Thanks, Gabe.  It is still cratered... ... View more

I'm in the Sam Knows program... that ain't s'posed to happen! ... View more

diagnostics code is "fair access policy"  whatever that is ... View more

reboot the modem ... View more

OK TROOPS... STAND DOWN.  I CONTACTED THE SUPPOSED INITIATOR OF THE EMAIL AND HE CONFIRMS THAT IT IS FAKE.  WHETHER THE POWERS THAT BE WANT TO PURSUE IT FURTHER IS UP TO THEM... I WILL HELP IN ANY WAY I CAN, BUT AM IGNORING THE ORIGINAL MESSAGE.    CAP'N KIRK ... View more

The IP address is 147.75.66.161, which comes back to "packet host, inc"  in New York. ... View more

This is the origin, from the message:  "HughesNet Support" <kpmalone@hughes.net>     I assumed that it was phishing too, but I cannot access my account information on the customer support site.  No, I have not released any information.  The credit card that they are billing to expired this month and the new data needs to be entered... that is my assumption on what triggered this message... it appears to be valid.  I am going to trace the IP address of the message next. ... View more

If it wasn't directed at me, that is not clear.  It was in the thread I started.  Whether it was, or wasn't... that is a poor attitude to express towards a user who is obviously having problems.  If I come out on this site, it is for help... telling me to cancel if I don't like it is a poor attitude from someone who is annointed with the responsibility to help customers. ... View more

Thank you, Maratsade, for your considered, informative, comforting and sympathetic response.  I spent over 45 years in the computer industry, many of those in sales, support, and product management.  If one of my employees told a customer to cancel, if they didn't like the product, I would have fired them on the spot...  We are all painfully aware of the pandemic... I have lost a dear friend to the virus and have two more on life support.  I'm also 78 years old and in fear of my life if I catch the bug.  Having said that, I, like most hughes customers, am confined to quarters and slowly going bat nuts.  Reliance on my computer for both entertainment as well as to run my businesses is very high.  I know that the system is being prioritized.  I also know that my beam is supporting many sites of the Michigan Lottery... which is dying from the same list of quaranteen problems... but I'll bet that they are at much higher priority.  I'm just asking for a little consideration for the helpless and downtrodden users who are still paying very high fees for service because we live in the woods and have no alternative.  If you want to help, fine!  If you just want to spew out insulting and offensive remarks, move on to the next client... you aren't doing me any good! ... View more

and the beat goes on...   0.7Mbs   Displaying  Internet Speed Test  results for Connection ID  6618126711622 ... View more