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About Kirk Merley
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89
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12
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1
Solution
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| Date Last Visited |
05-16-2024
04:54 PM
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05-05-2024
12:06 PM
Using Testmy average data, I discover that my download speeds flatlined last September to about a quarter of what they had been. I've noticed significantly slower response times but only now started to explore the causes. Any help out there?
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Performance
12-02-2022
11:27 AM
Suddenly the 61GB of additional purchased tokens disappeared from my account, and have not reappeared. Help!
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12-01-2020
12:58 PM
Liz, your solution worked... I only applied part of it, though. I found that I first had to check Authorization Required, which reset the port to 25. THEN, I changed the port to 587 and voila, my email started working. Yippee! If the solution sticks, I'm happy. HOWEVER, I've heard nothing back from HTS indicating that I am going to be credited for the charge I received for no solution...
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11-23-2020
12:24 PM
OH BOY! About a week ago my outgoing email (from windows live mail) started being rejected by the server. I went thru all the drills I know of (port number, smtp, etc) and reluctantly called Hughes tech support. After about an hour (case number 134193431) I was transferred to Home Tech Support. (case number 1901S003682) and the kind lady accepted my credit card number so as to charge me $70 and transferred me to a technician. I was half way thru explaining my problem when he said "let me guess, your outgoing mail is being rejected by the server" Yup! he said " yeah, Hughes is having problems with their outgoing mail servers" He signed into my system, poked around for a few minutes, and said there was no solution until Hughes resolves the problem. Use Hughes mail to send out emails. Thank you very much, please pay $70, and don't forget to tip your waitress... UH... How come Hughes Tech support couldn't say this? How come I had to pay $70 to be told it was a Hughes problem? I may be old, but I'm not crazy... yet
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Performance
05-14-2020
01:54 PM
The new email format deleted a feature that I desperately need. I use Windows Live Mail as my email client, and, for reasons known only unto the gods, It will choke if a large message is received, and refuse to do anything more. The only way I can deal with this (albeit clumsy and stone age) is to go into the Hughes email system, find the offending message(s) and delete them. Live Mail then takes off and finishes the current download. CAN WE GET THAT FEATURE REINSTATED??? thanks and have a happy stay at home day.
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04-16-2020
04:13 PM
1 Kudo
OK TROOPS... STAND DOWN. I CONTACTED THE SUPPOSED INITIATOR OF THE EMAIL AND HE CONFIRMS THAT IT IS FAKE. WHETHER THE POWERS THAT BE WANT TO PURSUE IT FURTHER IS UP TO THEM... I WILL HELP IN ANY WAY I CAN, BUT AM IGNORING THE ORIGINAL MESSAGE. CAP'N KIRK
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04-16-2020
03:10 PM
The IP address is 147.75.66.161, which comes back to "packet host, inc" in New York.
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04-16-2020
03:05 PM
This is the origin, from the message: "HughesNet Support" <kpmalone@hughes.net> I assumed that it was phishing too, but I cannot access my account information on the customer support site. No, I have not released any information. The credit card that they are billing to expired this month and the new data needs to be entered... that is my assumption on what triggered this message... it appears to be valid. I am going to trace the IP address of the message next.
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04-16-2020
02:50 PM
" contact information is missing or incorrect" ... and then there is button at the bottom of the message to update my information. That button leads me to a url: HUSUB.APP.LINK/WROUL7JJ5" which is a website that is for sale! My account is already limited enough by the throttling they are putting on the satellite... I will be happy to provide the correct information, but trying to access either the site above or in the account information section of customer support is impossible. CAN SOMEBODY HELP???
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08-02-2019
10:18 AM
It appears that the new modem has solved the problem. My Testmy scores are much higher and download performance is much better. I have been tracking performance since I installed the new modem two days ago and get consistantly higher speeds. The Samknows charts show that the performance tanks at least once a day, typically at night, but is otherwise higher over all. thanks for your help! This has been my best experience with solving a problem in the 14 years I have been on Hughes!
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07-28-2019
07:15 PM
For more than a month, my downloads have been slowing down, and are getting slower all the time. This is supported by the Hughes speed test, Sam Knows, and Testmy (capnkirk1). Performance was great for a long time, but is deteriorating rapidly. I was patient, assuming a temporary situation, but it is clearly becoming permanent. My speeds range from well below the contracted speed to less than dialup. Very Frustrating! What can you do to correct this prob
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Performance
11-30-2017
03:24 PM
Yes, my downloads are crawling, 1.2 Mbs per multiple hughes speed tests at various times of the day. It is a sad testimony when my upload speed is consistently faster than download. And... before everybody piles on me, I'm deliberately not posting in "tech" because past trys have yielded no results other than instructions on how to run a speed test. BTW, it's not raining or snowing and Santa's sleigh is not parked in front of the dish...
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