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About Kirk Merley
since
11-14-2012
12-01-2020
Kirk Merley
Sophomore
66
Posts
11
Kudos
1
Solution
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| Date Last Visited |
12-01-2020
02:59 PM
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12-01-2020
12:58 PM
Liz, your solution worked... I only applied part of it, though. I found that I first had to check Authorization Required, which reset the port to 25. THEN, I changed the port to 587 and voila, my email started working. Yippee! If the solution sticks, I'm happy. HOWEVER, I've heard nothing back from HTS indicating that I am going to be credited for the charge I received for no solution...
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11-23-2020
12:24 PM
OH BOY! About a week ago my outgoing email (from windows live mail) started being rejected by the server. I went thru all the drills I know of (port number, smtp, etc) and reluctantly called Hughes tech support. After about an hour (case number 134193431) I was transferred to Home Tech Support. (case number 1901S003682) and the kind lady accepted my credit card number so as to charge me $70 and transferred me to a technician. I was half way thru explaining my problem when he said "let me guess, your outgoing mail is being rejected by the server" Yup! he said " yeah, Hughes is having problems with their outgoing mail servers" He signed into my system, poked around for a few minutes, and said there was no solution until Hughes resolves the problem. Use Hughes mail to send out emails. Thank you very much, please pay $70, and don't forget to tip your waitress... UH... How come Hughes Tech support couldn't say this? How come I had to pay $70 to be told it was a Hughes problem? I may be old, but I'm not crazy... yet
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- Tags:
- email problem
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05-15-2020
10:12 AM
I originally posted this request on the general discussion thread, but Maratsade suggested that I repeat it here: The new email format deleted a feature that I desperately need. I use Windows Live Mail as my email client, and, for reasons known only unto the gods, It will choke if a large message is received, and refuse to do anything more. The only way I can deal with this (albeit clumsy and stone age) is to go into the Hughes email system, find the offending message(s) and delete them. Live Mail then takes off and finishes the current download. CAN WE GET THAT FEATURE REINSTATED??? thanks and have a happy stay at home day.
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- Tags:
- tsade
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05-14-2020
01:54 PM
The new email format deleted a feature that I desperately need. I use Windows Live Mail as my email client, and, for reasons known only unto the gods, It will choke if a large message is received, and refuse to do anything more. The only way I can deal with this (albeit clumsy and stone age) is to go into the Hughes email system, find the offending message(s) and delete them. Live Mail then takes off and finishes the current download. CAN WE GET THAT FEATURE REINSTATED??? thanks and have a happy stay at home day.
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04-16-2020
04:13 PM
1 Kudo
OK TROOPS... STAND DOWN. I CONTACTED THE SUPPOSED INITIATOR OF THE EMAIL AND HE CONFIRMS THAT IT IS FAKE. WHETHER THE POWERS THAT BE WANT TO PURSUE IT FURTHER IS UP TO THEM... I WILL HELP IN ANY WAY I CAN, BUT AM IGNORING THE ORIGINAL MESSAGE. CAP'N KIRK
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04-16-2020
03:10 PM
The IP address is 147.75.66.161, which comes back to "packet host, inc" in New York.
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04-16-2020
03:05 PM
This is the origin, from the message: "HughesNet Support" <kpmalone@hughes.net> I assumed that it was phishing too, but I cannot access my account information on the customer support site. No, I have not released any information. The credit card that they are billing to expired this month and the new data needs to be entered... that is my assumption on what triggered this message... it appears to be valid. I am going to trace the IP address of the message next.
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04-16-2020
02:50 PM
" contact information is missing or incorrect" ... and then there is button at the bottom of the message to update my information. That button leads me to a url: HUSUB.APP.LINK/WROUL7JJ5" which is a website that is for sale! My account is already limited enough by the throttling they are putting on the satellite... I will be happy to provide the correct information, but trying to access either the site above or in the account information section of customer support is impossible. CAN SOMEBODY HELP???
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04-16-2020
01:44 AM
If it wasn't directed at me, that is not clear. It was in the thread I started. Whether it was, or wasn't... that is a poor attitude to express towards a user who is obviously having problems. If I come out on this site, it is for help... telling me to cancel if I don't like it is a poor attitude from someone who is annointed with the responsibility to help customers.
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04-15-2020
09:14 PM
Thank you, Maratsade, for your considered, informative, comforting and sympathetic response. I spent over 45 years in the computer industry, many of those in sales, support, and product management. If one of my employees told a customer to cancel, if they didn't like the product, I would have fired them on the spot... We are all painfully aware of the pandemic... I have lost a dear friend to the virus and have two more on life support. I'm also 78 years old and in fear of my life if I catch the bug. Having said that, I, like most hughes customers, am confined to quarters and slowly going bat nuts. Reliance on my computer for both entertainment as well as to run my businesses is very high. I know that the system is being prioritized. I also know that my beam is supporting many sites of the Michigan Lottery... which is dying from the same list of quaranteen problems... but I'll bet that they are at much higher priority. I'm just asking for a little consideration for the helpless and downtrodden users who are still paying very high fees for service because we live in the woods and have no alternative. If you want to help, fine! If you just want to spew out insulting and offensive remarks, move on to the next client... you aren't doing me any good!
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04-15-2020
08:18 PM
1 Kudo
and the beat goes on... 0.7Mbs Displaying Internet Speed Test results for Connection ID 6618126711622
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04-13-2020
10:40 AM
The answer to your question is: anything I try to do on the internet! If I want to download anything larger than a small email, I have to do it at 2 in the morning. Here are the latest test results: https://testmy.net/db/G3w_zc6gn Since the speed is about 10-15% of normal, on a good day, I suggest that you refund 90% of what I am paying for and not receiving. Who is getting priority on this beam? The Michigan Lottery? It certainly isn't the residents who are locked in their house...
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04-10-2020
01:16 PM
The hughes speed test, testmy and samknows are all reporting continuous sub 1MB download speeds. Here is my testmy record: https://testmy.net/compID/6618126711622
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09-11-2019
02:46 PM
hnscrm@hns.com Notification Id :REMOT: RMA 40 DAY HUGHES : RMA equipment not received - 40 days
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09-08-2019
01:18 PM
Today I received yet another mash note about not returning the old modem, text below. I'm now told I have three days or I get billed for $125. Can somebody get the RMA cops off my back? The modem is at the local landfill!!!! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Time is running out - return your modem today to avoid charges! This urgent message is being sent to you because in three days, you will be charged 125.00 USD, the Unreturned Equipment Fee. To avoid this charge, please send your faulty modem to Hughes via a method that assures arrival at the repair center before the three day period ends. We recommend you use a method that provides a tracking number for your records. If billed, this $125.00 fee will be collected in addition to your monthly service charge via your standard payment method: your credit/debit card on file or via invoice. To avoid this charge, please ship the modem to the address below. Act today ! If you have already mailed the modem, you can monitor the status of the receipt of your shipment at rmastatus.hughesnet.com. This web site requires your RMA Request ID 122551375 for security purposes. Thank you for your prompt attention to this matter. Hughes Network Systems, LLC RMA Number : 303357712 16060 Industrial Drive Gaithersburg, MD 20877 Sincerely, Hughes Customer Service.
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08-19-2019
10:05 AM
A few weeks ago, Liz the wizard helped my response time by sending a new modem. She said I didn't need to return the old one. Today I got a mash note from hnscrm@hns.com wanting the modem back or they would charge me $125.00. How do I address this problem... the modem has gone to it's after life at the landfill. RMA Request ID 122551375Â HELP!
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08-02-2019
10:18 AM
It appears that the new modem has solved the problem. My Testmy scores are much higher and download performance is much better. I have been tracking performance since I installed the new modem two days ago and get consistantly higher speeds. The Samknows charts show that the performance tanks at least once a day, typically at night, but is otherwise higher over all. thanks for your help! This has been my best experience with solving a problem in the 14 years I have been on Hughes!
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07-28-2019
07:15 PM
For more than a month, my downloads have been slowing down, and are getting slower all the time. This is supported by the Hughes speed test, Sam Knows, and Testmy (capnkirk1). Performance was great for a long time, but is deteriorating rapidly. I was patient, assuming a temporary situation, but it is clearly becoming permanent. My speeds range from well below the contracted speed to less than dialup. Very Frustrating! What can you do to correct this prob
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12-06-2017
08:22 PM
TRIED TO POST MY PERFORMANCE CHART FROM SAM KNOWS, BUT CANT CREATE A FORMAT THAT WILL POST ON THIS SITE. SUFFICE IT TO SAY THAT IT IS A NEAR VERTICAL SLOPE DOWN TO THE X AXIS STARTING ABOUT FIVE DAYS AGO...
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12-06-2017
08:02 PM
AND YET ANOTHER RIP ROARING NIGHT ON BEAM 14... AND I PAY HOW MUCH FOR THIS? 12/06/2017 04:58 PM 1247 1343 Yes 12/06/2017 04:52 PM 588 1284 Yes 12/06/2017 04:46 PM 579 1428 Yes 12/06/2017 04:43 PM 877 1426 Yes 12/06/2017 04:42 PM 2820 1259 Yes
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12-05-2017
09:06 PM
testmy results: ue Dec 05 2017 @ 8:52:04 pm 12 MB 829 kbps 104 kB/s 233759012424 qA9DeUMNi share ue Dec 05 2017 @ 8:59:36 pm 12 MB 5.08 Mbps 635 kB/s 233759012424 Oa93Yx2Vl share Tue Dec 05 2017 @ 9:00:48 pm 12 MB 3.16 Mbps 396 kB/s 233759012424 dguU6iS70 share
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12-05-2017
08:58 PM
Yep! We're having fun now! slower than dialup. I'll have your beloved testmy results in a few minutes... 2/05/2017 05:54 PM 1340 1276 Yes 12/05/2017 05:41 PM 363 1526 Yes 12/05/2017 05:39 PM 259 1273 Yes 12/05/2017 08:21 AM 2666 1268 Yes
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12-04-2017
06:58 PM
Frankly, Liz, the test you recommend, and its associated instruction set, further deflates my opinion of Hughes. You provide a speed test as part of the support options, but your engineers can't rely on your own diagnostic? I'm supposed to go to a third party site and utilize their test? Why does Hughes provide a speed test if your own people can't rely on it. I am totally flabbergasted!
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12-01-2017
09:01 PM
I guess that beam 14 has become totally constipated. Throughout the day to performance has been AWFUL! Here are todays performance numbers: 12/01/2017 05:57 PM 1245 1362 Yes 12/01/2017 05:56 PM 1171 1371 Yes 12/01/2017 05:54 PM 1280 1158 Yes 12/01/2017 12:11 PM 1169 1467 Yes 12/01/2017 12:10 PM 1304 1503 Yes 12/01/2017 12:08 PM 1345 1566 Yes 12/01/2017 11:08 AM 1399 1593 Yes 12/01/2017 06:51 AM 1226 1459 Yes 12/01/2017 06:49 AM 1274 1632 Yes
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12-01-2017
10:12 AM
I had posted in the community that my download performance was slower than upload, and is that way regardless of time of day. Of course, this initiated a string of nastygrams that I wasn't playing by the rules. So here's my data: Echostar XVII, beam 14, gateway 2, outroute 16. Here are the results from the Hughes speedtest. The sudden drop in performance is clearly evident. My SamKnows dashboard shows identical performance, with the degradation starting November 28th, and remaining at a low level, frequently below 1Mbs. Nothing has changed at my site, the dish has not moved (signal level is the same as it has been for years) and there is no change on either of the other two dishes alongside the Hughes dish... one steerable, one for Dish TV. 12/01/2017 06:51 AM 1226 1459 Yes 12/01/2017 06:49 AM 1274 1632 Yes 11/30/2017 03:34 PM 1170 1465 Yes 11/30/2017 03:33 PM 1703 1298 Yes 11/30/2017 01:05 PM 1282 1450 Yes 11/30/2017 01:03 PM 1395 1543 Yes 11/30/2017 12:15 PM 1338 1633 Yes 11/30/2017 12:13 PM 1246 1408 Yes 11/30/2017 08:23 AM 1374 1583 Yes 11/30/2017 08:21 AM 1262 1559 Yes 11/30/2017 07:45 AM 1324 1516 Yes 11/30/2017 07:23 AM 1236 1481 Yes 11/30/2017 07:21 AM 1357 1828 Yes 11/30/2017 07:19 AM 1268 1371 Yes 11/13/2017 04:16 PM 21461 1370 Yes 11/13/2017 04:15 PM 13548 570 Yes 11/13/2017 04:12 PM 10763 406 Yes 11/13/2017 01:04 PM 29520 1464 Yes 11/13/2017 01:02 PM 29517 1403 Yes 11/13/2017 01:00 PM 29424 1384 Yes 11/09/2017 04:55 PM 7102 1442 Yes 11/09/2017 04:52 PM 11846 1368 Yes 11/09/2017 04:51 PM 8212 1253 Yes 11/09/2017 04:50 PM 8508 1426 Yes 11/09/2017 04:49 PM 9625 1400 Yes
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11-30-2017
03:24 PM
Yes, my downloads are crawling, 1.2 Mbs per multiple hughes speed tests at various times of the day. It is a sad testimony when my upload speed is consistently faster than download. And... before everybody piles on me, I'm deliberately not posting in "tech" because past trys have yielded no results other than instructions on how to run a speed test. BTW, it's not raining or snowing and Santa's sleigh is not parked in front of the dish...
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10-04-2017
01:46 PM
In response to the comments that have been posted, I am on beam 14. I am a participant in the Sam Knows study, which monitors my connection performance almost constantly, and provides up to the minute graphing and statistics over multiple time frames. In my case, the graph drops like a rock about 9/21, and has stayed there ever since. The degradation is very noticeable in overall performance.
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10-03-2017
11:12 AM
Has anyone noticed a massive slow down on Gen 4, starting about Sept 21st and continuing to today? I'm getting about 20 % of my previous speed, and well below the contract speed I'm paying for.
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07-13-2017
10:09 AM
Thanks for the reply, G, though it doesn't say much about the value of Hughes. Other clients, like Gmail, have huge numbers of members yet seem to be immune to this problem. Ah well, enough of the lacrimose whining. However, since the IP addresses are assigned dynamically, is there a way that I can force a reassignment when I get a rejection letter, hopefully to get to one that doesn't have a bad reputation?
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07-12-2017
10:39 AM
I'm using Windows 7 Live Mail. No third party client. Problem now extends to other email addresses, not just AOL. Becoming very hard to run my business! Never know if an email is going to go through or be rejected.
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