About jwbal58

@maratsade wrote: They can't tell you where you data went.  You will need to use Glasswire or similar to see what's using the data.  -------------------------------------------- You don't need glasswire to see your being overcharged for data usage.  I'm using the Windows 10 network status metering system.  It doesn't tell what is being accessed by the system, but it does tell the total usage on your network.  As of yesterday I'd used 5.35GB since January 17th and this morning I'm up to 5.48GB.  As I said, we do not watch movies on our PC or spend long hours working on the PC.  What is interesting data usage increased dramatically after I bought additional tokens.  I only intended to buy 10GB but the slow Hughes system made me think I didn't make a purchase and I mistakemly bought extra.  I bought 10GB a few months ago and they were gone within a day.  I thought that was wrong, but now I know it was.  Hughes must have an algorithm that manipulates the usage chart on extra token purchases.  I suggest that more customers take a close look at their usage, because there seems to be a problem.  There is no way I could use 20GB in a few days.  We even use our cell phone service rather than use the home wifi for most of our google searches.   When I posted my concern, in a chat yesterday, the agent never responded to my query and I closed the chat after > 45 minutes. I guarantee that using Glasswire my data usage will be minimal, but Hughes will ramp up the usage figures and there is no way to get it corrected.      ... View more

I put the information below on chat and an agent connected, but there was no response for over forty five minutes.  Is this a case of the Fox watching the hen house? Unanswered chat below.   My metered network indicates I've used 5.35GB of data since January 17th. We don't watch movies through the service. Tell me why I've used over 40GB.   ... View more

Interesting that Hughes tells you how much data you use each month and forces you to buy extra tokens to get out of the throttling speed.  Their commercial says your service speed will never be cut back, but it is whenever "they say" you've exceeded your usage limit. I'm using Windows 10 Pro and have my system setup to meter internet usage.  We do not stream or watch movies on demand but Hughes shows high data usage everyday.  The data usage got extremely high after I bought extra tokens this month.  I would like Hughes to explain why my metered system indicates 5.35GB usage since January 17th and they say I'm over 40GB.  All my Windows upgrades are at 2:30am and the only software I've downloaded this month was my Turbo Tax upgrade.   ... View more